LF did exactly what they said they would. No hiccups.

Good service

You do what you say! Always a pleasure.

The company performed as promised on both ends of the shipment. Clear, complete instructions in a timely manner. I am a past customer and will continue to use them in the future.

What a great convenience to have a suitcase picked up from my front door and delivered straight to our cruise ships cabin.

I had to change my pick up address and therecwas no problem. Everything went smoothly.

On time, questions answered, makes travel easier

Easy to set up and exceeded our delivery expectations. We would definitely use again in the future!!

On time as promised

Bags arrived quickly.

We had to change the pick up port in less than 24 hours and the agent did it efficiently and professionally.

Instructional packet was detailed and timely. We chose to deliver the suitcases to UPS ourselves since we live close to the facility. We appreciated the notice that the luggage arrived at the port. We would have rated this service 5 stars but both new suitcases had damaged zippers which will need to be replaced to make them useable.

Pack and forget. Next thing you know your bag is at your room.

Did exactly what was needed. Pick up luggage at assigned time and delivery again at assigned time

Using Luggage Forward was a great experience. Our luggage was delivered and picked up as scheduled with no delays. If you have never used Luggage Forward I highly recommend them.

Easy Instructions, efficient, and everything including acceptance and delivery on time.

In the future, you will be hearing from our friends and acquaintances asking you about your services.

Luggage picked up on time and delivered sooner than promised. Some confusion at the Hawaii location but that was our fault since the name given to LF was different from the name on our hotel/condo reservation. Lesson learned here.

the entire procedure was clearly stated on the instruction sheet and sturdy tags and luggage seals were provided. driver picked up on time and delivery to my location was timely.

Luggage was delivered on time directly to the ship. It was picked up at the port where we disembarked. The folks taking the luggage in Sydney Australia were very nice and efficient. Upon our return home I noticed one of the pieces of luggage was damaged. I called to let LF know. The agent that took my call was great. I submitted a claim via their website. I received an email back within 48 hours saying I would be reimbursed via Venmo within 72 hours.