Response to what I needed to do was quick and friendly. I was able to do what I needed to do without a problem.

Thanks for Lavu team always resolve and help us, we are very happy with your services, thanks a lot

The friendly service

Muy buena explicacion por parte de Axel

Very helpful. Very knowledgeable. And he drive you like the wind through obstacle. Great guy.

Found the issue so all good will be better on my own moving forward blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah

Shayla was efficient and hit the problem solved quickly

We did not arrive at a solution but the service and effort were well worth noting. The representative kept on top of my issue for over a month trying to find a solution or resolution. I appreciate that very much. Hopefully we will figure what is causing our Lavu controller error soon.

Always great customer service! Any problem I have they have been able to solve.

Muy buena presentación 👍, la capacitación muy clara! Dudas resueltas !

Knowledgeable guy.

todo perfecto.

NYS ..........

This has been the most frustrating experience I have had operating my business. From the beginning I was oversold equipment that did not work and were in the testing stages. I own a pizza business looking for help with delivery. Their software didn't do what it was sold to do. I was invested as I used their leasing agent so I had no recourse. I have been done with the lease for a couple of years and why I dont know but stuck with Lavu. In the past 2 weeks I have spent so many hours on the phone for support with people that I cant understand and they dont understand me. One night it was until 1:30 am.They promise call backs in 15 mins but they never follow through. I have been down for 4 days now without any help and people walk in, eat and walk out without paying because they are using credit card. I have hd to close because their system does not work. My orders are late because kitchen printers dont work, Lavu is always blaming the internet provider etc.... I had a new modem installed by internet company so that excuse is gone. I really hope that you read this and its not sour grapes only the truth. Lavu sells a POS system that they themselves cant fix. Please be careful when shopping for a POS system as I believe most do the same level of service Lavu offers. Good Luck!

the onboarding process has been very difficult. equipment has been on site for several weeks and it is still not functioning. my onboarding rep has missed several appointments to complete the setup. i am currently paying for two pos systems, and at this point i am wishing that i would have gone with a different system.

I was initially unclear about how to set of one aspect with the system functionality. The Lavu support team was quick to respond with suggestions and help me resolve the issue within a few minutes of my initial content

Axel muy atento y paciente !

I have problems getting Lavu to accept a new pin for new hires. It’s been explained to me the reason is someone else in the system is using the same number. Tech support helps me every time… only took 10 minutes!

I called on a Saturday with an issue with menu items not flowing through to the kitchen printer. Savio was able to fix the problem within 10 minutes.

Nishat P. (Nicky) was awesome They consulted me for an hour long and gave many solutions to my problems. Very quick response to solve what I asked for. One problem couldn't be executed so they reflected that they will update the Dev team for transparency, which was a nice touch and hopeful. Patient and great personality. Hope to get to talk to them again if I were to 'chat with an expert' again. Wish them well.