It was great experience and company customer service is great

Thank you. Arrived well packaged. Prompt and as expected. Good value. Looks great.

Excellent customer service and communication. The item I wanted would take about 12 weeks for delivery. They notified me of this straight away and recommended alternatives. I decided to opt for a different item and they responded immediately that this would be actioned. I received emails informing along the way of delivery..item was delivered within two days from initial email. Excellent service..thank you!

Easy to order and quick shipping.

very helpful with their advice on purchasing a tap

Good price. Painless delivery and helpful staff.

Very prompt delivery, thank you.

Would have been 5 stars had it not taken so long to arrive. Advertised as ‘in-stock’ but had to wait for it to come from manufacturer in Germany.

Quick and easy online ordering process. Excellent product and efficient delivery.

Great product and service

Very good communication about when item was dispatched and when was expected to be delivered and Very fast delivery, best thing extremely good products at very good prices

Great service, great tap👍

There's a good selection of products on their site - I managed to find something that solved the problem I had with a defective bridge tap very elegantly. They provided some useful assistance in the planning process in terms of selecting options. Everything arrived before the promised delivery date. Good stuff.

Lovely tap arrived in good time. Great quality just what I was looking for.

Great price.Super fast delivery. Nice green colour,looks Good in kitchen.Would recommend.

Good price, fast delivery.

We orderd our taps and tgey were exactoy ehat the client orders and was a swift delivery too. Will use again in the future.

THE TAPS WE ORDERED WERE TOP OF THE RANGE HANSGROHE. THEY HAVE AN EU WASTE WICH IS SLIGHTLY DIFFERENT TO THAT OF THE UK, SO CAN NOT BE PLUMBED WITHOUT AN ADAPTOR. THEY SHOULD NOT BE SOLD IN THE UK WITHOUT THE APPROPRIATE ADAPTOR. HANSGROHE CHECKED AND THE ADAPTOR IS NOT EVEN OFFERED ON THE TAPS UK SITE, SO THEY ARE SELLING A PRODUCT WHICH IS NOT FIT FOR PURPOSE. THE TAP POP-UP WASTE ALSO DID NOT FUNCTION CORRECTLY ALTHOUGH THE PLUMBER TRIED TO ADJUST IT FOR ABOUT AN HOUR, WITHOUT SUCCESS. I REPORTED THIS TO TAPS UK, THEY JUST REFERRED ME TO HANSGROHE WHO DID NOT HAVE A TECHNICAL DEPARTMENT, WHO COULD SPEAK WITH THE PLUMBER AND SUGGESTED THAT WE SEND IN A VIDEO! GAVE UP AND HAD TO PURCHSE TWO NEW REPLACEMENT WASTES FOR THE TWO BASNS AT A COST OF £90. IT IS NOT SO MUCH THE ISSUES, BUT THE RELUCTANCE TO TAKE OWNERSHIP TO RESOLVE THE ISSUES - VERY DISAPPOINTED. WE SHALL NOT USE TAPS UK OR HANSGROHE PRODUCTS FOR THE REST OF THIS JOB OR FUTUR ONES. Update 1 August 2023 After my review I was asked by TAPS UK to provide fuller detail which I immediately did. I was then advised on 11 July "Please give me a few days to liaise with my manager and Hansgrohe on this so I can see what we can do to assist". Now 3 weeks later and I have heard nothing! Still 1 Star.

I’ve yet to use the products I ordered but want to say TapsUK we’re very good communicating with me as there was a significant delay ordering to delivery - manufacturer issue- they kept me informed regularly and offered to give me my money back if wanted to cancel order. Can’t say fairer than that - wouldn’t put me off buying from them again.

I requested prompt delivery and my order was duly fast tracked. Very good customer service from Poppy.