3/29/24UPDATE: After submitting this review, Rugs USA waived the return shipping fee which I appreciate. -------------------- Very dissapointed with the experience. HORRIBLE return policy. Not worth the risk to order from Rugs USA. Purchased a rug for over $900. Did not like it once it arrived. Rugs USA wants nearly $200 to return the rug. After submitting numerous requests, they lowered the return cost to $110. Why would I use Rugs USA again?

Great USA products, great prices - love all of the options

great selection, great sale

Easy to order online.

I had an issue with the pad that I received. Your representative was super helpful in resolving my issue and made it right. I truly appreciated the kind and quick help! I will not only recommend your company, I will certainly purchase from you again!

Easy ordering and processing. Great selection of styles, patterns and colors. Fast delivery.

easy to shop and sale prices are great!

So far so good!

I accidentally ordered the 9 x 12 and needed the 8 x 10. The customer service folks were amazing. Thanks so much for a great experience.

Customer service rep was very helpful in answering my questions about color and quality of the rug.

great quality, selection and discounted prices

I have purchased rugs from you before and couldn't be more pleased with the quality and the service. Great website for shopping

Well design website and easy checkout. Thanks!

Great selection!

Easy to use site. Quick checkout process.

easy. fast. lovely.

Easy to buy. Free returns in 30 days. Shows videos and photos of rugs by customers.

This website is so nice and easy to use! The products offered are great as well!

QUICK & EASY TRANSACTION

This is my first time ordering from your company. Although I have not received my order, your system was very easy to use!