I needed an affordable small business insurance policy and needed it quickly. Insureon delivered in every way and made the process simple.

Great company.

Professional and very very fast with best quotes!

Provided the insurance I expected.

Quick responses & great rates.

A mess from beginning to end. Gave me a quote from Progressive that clearly said “annual premium” and insisted that it was a six month policy and was double what they quoted me. And don’t get me started on the $175 “service fee”.

Good experience in general. Thank you

Website broken. Agent was not helpful.

Great responsiveness. Angie Ondrick is great. Why 4 stars for the overall process? Only that there were tech problems with computers, etc. Keep up the great work, Angie ! Leonard Enriquez 305-926-3309

There we so many problems! My policy was supposed to begin 2/1 but funds were never withdrawn from my acct. I called my agent and he said I needed to call Hanover Group directly and didn't bother to look into the matter directly. When I called Hanover Group, they could not find my policy. The Hanover agent did some investigating and discovered it was still in quote mode and had not been converted to a policy by my agent. Hanover and I both called my agent with no response to see if he could do it right then. After 3 days of waiting for a return phone call (and got none) I called and left a message for my Insureon agent's supervisor. I finally got a call back and he stated he just converted the quote to a policy. Hanover Group withdrew funds but 1 week later I received an email saying the payment was returned. I called Hanover Group again, and same as before they could not find the policy because it had not been paid for. After exploration, the final digit of my acct number had been dropped so it was not a valid acct from which they could pull funds from. Again, I had to call my Insureon agent to red-do the funds transfer form. I know they are having issues with DocuSign because it only let me check the radio button for credit card but wanted bank acct information. I let him know and I re-completed the form yet again. After 4 weeks of back and forth it appears the policy finally went through. If a customer calls with a problem don't pass them off to someone else unless you have completely investigated the issue and know it's not in your hands. This was very time consuming and very frustrating.

The online inquiry/quote request submission process was painless, informative, and has a great UX. The fast response time, selection options, high level details for each policy, and referral to the agent was effective, easy to use, and provided confidence. Paola Callejas was incredible. Paola is a great resource, very responsive, super helpful, and patient with my questions. I would recommend her to anyone.

The initial policy wasn't properly written. Every year our insurance policy is increased without our knowledge and then we're notified to complete an annual audit. At no time did we receive any official mail or other means of contact until we notice an increase. This has been a horrible experience overall and something we have never experienced while operating other businesses.

Diane have a great customer skills. She is very professional and very understanding of my company needs.

My experience was great. It was quick and easy. I'm confident that the insurance will con=ver all my needs.

easy to work with

Called, asked for quote. Tons of info taken. Transferred to another company. Tons of the same info taken. No quote. Recieved a call from Insureon to call back if I was still interested in a quote. I called back. They had no information on me. I did not appreciate the waste of my time.

The process of purchasing the insurance policy was quick, and any help needed was effectively handled.

Angie Ondrick has provided excellent and prompt customer service and has been a deciding factor in working with Insureon.

It is so easy to get information about the insurance. I also like the option to pay in 2 installments.

Personnel were very prompt and friendly. Insureon provided multiple options for me. They prepared the policies just as I needed.