Bought two Continental Gatorskin tyres hoping they would be very puncture resistant after a bad run of flat tyres. Despite previous great experience with Gatorskins this time I was very unlucky and got a blackthorn puncture on my first ride out! Even through this couldn't be a warranty claim against Continental, Fawkes Cycles offered me either a replacement tyre or some spare inner tubes as compensation. Exceptional customer service.

I had a problem with compatability between an ebike and a Seca light. Fawkes were great and their communication excellent and refund when it became apparent the issue couldn't be solved was prompt and included postage. Really nice guys and thoroughly recommended.

Good communication and honors return policy.

Ordered a tyre that was meant to be in stock but wasn't so they had it shipped direct from supplier so I still got it within 24hours. Quick replies to queries and good customer service, will use again.

Great pricing for my conti 5000s. Delivery with Evri, relatively speedy. Would recommend.

Great experience with online shopping. The store kindly helped rush my order through after I made a mistake with delivery times. Great product at a top price too. Would shop with them again and recommend.

Fawkes Cycles were really quick to ship my order and with great communication. Unfortunately when my order arrived there was a small tear in the inner tube but Guy was really quick to respond and send out a replacement, perfect! Would recommend and will buy from again.

The problem was resolved after a couple of phone calls, the aftersales never replied to my email but its ok i managed to talk to someone who was very helpfull. Thanks again for your professionalism and reactivity.

Like previous reviews already mentioned: A phantastic and personal customer service offering real help (in this case it was an after-sale problem). Also the ordering process and delivery times were exceptional! Highly recommended!

I was having trouble finding 28mm tan-wall tyres as they seem to be sold out at all of the main cycle parts and accessory suppliers as we move into spring. Luckily Fawkes Cycles had availability of the Schwalbe One TLE Addix Performance RaceGuard tyres in tan-wall size 28mm. Ordered on Saturday 9 April afternoon with expected free delivery on Thursday 14 April. The package was delivered on Wednesday 13 April and everything was in order and as expected. Well recommended.

You only really know how good the customer service of a company is if there's an issue. I received an item that was slightly damaged. Reported to Fawkes and received a very quick reply offering a resolution. I preferred to return damaged item and have it replaced which Fawkes sorted really quickly with absolutely no quibble. Return postage refunded straight away and replacement received next day. I cannot fault this service and price of item was super competitive. Thanks very much 👍

Brilliant service ....ordered bar tape...last minute needed badly for easter ....put in the post the same afternoon and arrived the following day....well done and a big thankyou

Tremendous after sales service, communication and simply getting what I order, correct, well packaged and protected. Their approach has been (in my direct experience), substantially superior to other 'mainstream' bicycle retailers such as Merlin and Chain Reaction Cycles/Wiggle.

Website order process seemingly went well. Then to see over 10 days delivery time after purchase was a bit disappointing. However, some hand holding and gentle hints via phone & email sped this up. Would probably use them again.

Don't use if you are in need of parts quickly. Ordered Sram GX AXS rear mech and chain, despite being shown as in stock and 1-2day dispatch no email confirmation or communication after over a week. After 8 days contacted customer service who admitted they did not have in stock. On the plus side, a refund was issued immediately after I found a super who was able to dispatch same day.

Ordered Wednesday evening, Saturday Lunch and it is here. Excellent service all round and a bonus, It was a Hermes Delivery and it was the first delivery by them, this year that went as planned. My best delivery this year from Hermes, things are looking-up!

Great Web site with great prices. I can definitely recommend Fawkes Cycles and will be back for more. Thank you.

I bought two saddles from another well known supplier and returned as they were damaged. Went to Guy Fawkes and it was less expensive to buy and the saddle came quickly and undamaged. Good enough for me. So I recommend you use Guy Fawkes.

I ordered a Shimano brake caliper that was shown as in stock on the morning of the 15th. It's a small item that would easily fit in a small jiffy bag so I expected it to go out the same day. 4 working days later nothing - no dispatch email and yesterday's email to customer service re my order remains unanswered 30+ hours later. I suspect they don't actually have the caliper in stock but I can't be sure because it's impossible to make contact with them. * UPDATE* The caliper arrived this morning 8 days after placing my order with Fawkes so I have revised my comments and rating in light of this. To be balanced their prices are good, I wasn't charged for delivery however their customer service never replied to my email and 8 days to deliver a small in stock item is somewhere between good & bad, hence my so so title.

We ordered a bike trailer from this company. I had excellent advice and support over the phone and a reassurance that the product would be dispatched promptly. It was actually delivered within 24 hours of that initial conversation. We are delighted with the product and it was a pleasure dealing with such a brilliant company.