My experience with my DNAFit is awful since I purchased the DNAFit and 4 days later i did not received my report. I contacted the customer service for clarification and my problem isn’t solved. I tried contacting additional times with no success. The customer service replied 3 days later at first saying they would pass the info to IT. Still I asked for further info with no replies. I tried calling the indicated number but no one attends my calls. Is it a scam?

excellent and knowledgable staff

Interesting reports, can help you improve your wellness in many ways. Very professional approach by the consultants

Good insight on health

The main idea of the service is great and the main platform is ok but I‘m somewhat disappointed by the results and especially the mobile app. The app is full of bugs - looks more like beta at this point. Until yet I did not get much useful information for my money.

Informative DNA info with some useful diet and lifestyle analysis and suggestions. The fitness analysis and suggestions seemed at first to be really generic and not great advice for someone who is serious about fitness. However I was given a free consultation which clarified and expanded on the report’s advice and I now think it’s really useful and am pleased with the output.

Excellent. Very informative.

The service is good so far. It’s hard to judge the results since I received them recently. I’ll give another review later on. I am giving it 4 stars now because of how long it took for the process. I ordered my package in late December and I consulted with an expert in early March. For the money I paid I was expecting faster process.

Really interesting & informative - I have a higher need for certain nutrients & a higher risk of certain types of injury, helped me to tweak my diet to ensure my nutrient needs are being met & to plan my fitness training / activity better to suit my genetic response to exercise.

Overall I am satisfied with your product however I do have a piece of advice. Given I am from the USA and not UK, the customer service aspect is a bit difficult to deal with since there is no toll free number to reach anyone in my time zone. When I first purchased the kit, I had a lot of questions and concerns and could not reach anyone right away. It would be a day delayed because I’d have to email and wait for someone to call me, and that would also require me to be by my phone waiting. In a world where customer service and immediate assistance is made available by most companies, this was very frustrating and made me want a refund at first. Also, there were issues with getting my kit registered... which came down to being technical issues with your website. It happens, I get that. But the process took much longer to fix due to the unavailability of customer service to handle via the phone. In short, I think you’d grow your market share of customers in the genetic testing space if you expanded operations and call centers into North America. I also had issues scheduling my free consultation because the hours that were only available to me were anywhere between 2am-2pm, which greatly interferes with my sleep and work schedule. Now onto the good stuff: your nutritionist Diedre and fitness specialist Roxanne were fantastic. They are very intelligent and provided great feedback on my results. They were also very kind. Overall I think your product is good, and customer service when reached is good.

I enjoyed DNAfit!! The information on your genetics and how it pertains to reaching your max potential. The information on Nutrition,individualized training needs and stress responses and sleep proves invaluable to those like me looking to become a better athlete!

Really enjoying the insight this gives me into my health and fitness. Things I have never considered before. Looking forward to putting all into action to see the results.

A great fact based method to find out what works for you and what does not, It was a very confirmation of the things i knew that were good for my body and things that were not. Great counselling session with the specialists and experts on the test results.

It was enlightening to say the least.

The whole process went really smooth. Super fast replies to e-mails. Fast processing of data. Phone call is essential and well detailed.

The information that is provided is very comprehensive and the additional phone calls really useful and informative. What lets it down is the follow up - I emailed to get some more information and no one replied. The app is also quite poor and the fitness programs are not very good. They should be combined into one that you can tailor to your needs, I found it quite inflexible and could not continue with the program. If there was more follow up and support I would give it 5 stars because the basic data and information is really interesting.

Has really helped to know what foods I should eat more of, less of and generally make better choices.

Definitely worth it

Great support after receive the results

I had a great experience with DNAFit. From collecting and sending the samples to interpreting the results and reviving professional guidance. I received DNAFit as gift and we had a in issue linking the collection kit with my account. Their customer service responded promptly and sent guidance on how to link and even provided alternative methods to ensure a safe and secure delivery of my samples. The dashboard for the results is great with explicit interpretation of the results and what it does and does not it indicate. Although the app itself is a little glitchy (I.e., logs off after switching between results and taking a couple of minutes between results) I feel the content is great and informative. I also had a consultation with a dietitian and it was fantastic. She was excellent, answered all my question and even provided a full report for recommendations after achieving my weight and nutritional goals. I absolutely recommend DNAfit to anyone trying to designed a targeted approach to their physical fitness and diet. It has been a month since I received my results and following the recommendations and the change has been a significantly positive one.