Received your mattress is thrifty time, we must say that's a heavy box! Unwrapped, stood back while it exploded and left it to recuperate on its new foundation. We slept well on it these past two nights. I'm happy, husband is, too.

Bought a pillow. The best I had in years!! Just as they say, it is breathable and very comfortable for my sleeping position. Also, I had put in something wrong in my address when I placed my order and I called customer service. They were so understanding and helpful. Thank you

My son is delighted with his new mattress!

After doing a lot of online research and reading many, many reviews, I rolled the dice on getting my first bed-in-a-box and I'm so glad I did. Like several other people have mentioned in reviews, I'd thought some of the aches and pains I was experiencing (both at night while trying to sleep and the next day, upon getting up) were just the inevitable result of getting older. Nope! They were the result of me staying overly attached to a ten year old, 7 to 8 inch thick Tempur-Pedic. My 52 year old bod apparently needs more support than what a foam only mattress of those dimensions can offer, so I went with the Leesa Sapira Hybrid and could actually _feel_ the difference in my body after the very first night, especially in my lower back, hips, and knees. Movement is no longer something I have to think about or take my time with in the morning. I'm not exaggerating when I say that it's like suddenly being ten years younger! Incredibly happy with my purchase.

I like this mattress! It’s comfy! It was easy to get out of the bag and onto our bed. This is our second Leesa mattress. We like that mattresses are donated when people buy a mattress. Great model!

Excellent. Love the mattress!

not much to say, came home and mattress was there.

I am really impressed with the speed of delivery as well as order process.

The Leesa pillow is by by far the most comfortable pillow I have ever had. I have battled insomnia for years, and this pillow does the job sending me off to dreamland and keeping me there for a good night's sleep.

Leesa is the best. I had a queen size and upgraded to a king now and both mattresses were absolutely amazing. I get the best sleep with Leesa

The ordering and delivery processes went smoothly enough overall. However, there were a few glitches. There was too much communication during the waiting period that was useless. Our order consisted of two platform beds and two mattresses. We were told that the pieces would be coming from different locations (I presume that meant different factories or warehouses). The pieces would be consolidated in one warehouse, and then we'd be contacted to establish a delivery date. We then received updates each time one of the four items moved from one step to another as it progressed toward the consolidation location. These updates were not helpful though, because the updates did not distinguish which item was being updated, nor what the move meant in terms how much longer it would be until final delivery. These updates would have been greatly useful, however, if the FedEx tracking link that was included in each update worked. Unfortunately, each of the many times we clicked on the link, we got this message: "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later." We also experienced a problem with the billing process. We received a receipt for our purchase that literally did not add up. In addition, the receipt indicated that we had been overcharged by $240. After discussing this with a Leesa rep, it was determined that the receipt had failed to display a cost item, but did include the item in the total calculation. The result was that we were not overcharged. We paid for the "White Glove" setup service. This consisted of fellows assembling the platform beds, and unpacking the mattresses and placing them on the beds. In addition, the service takes away the old mattresses. However, metal bed frames are not removed. This service went very smoothly. Overall, our experience with purchasing a Leesa bed and mattress was fine and I'd give it a 4.5. I cannot personally speak to the comfort of the Leesa bed and mattress. I purchased them for my adult children when they come to visit. However, they specifically requested these mattresses, so I think that has to be a thumbs up and five stars for the Leesa's products.

Loving our new bed! It came very quickly and was out of the box and set up in no time.

We bought our first "bed in box" mattress from Leesa. I used the mattress quiz to choose the right bed for us, and it worked! It was more affordable than traditional mattress and comfortable.

Pickup service for old mattress made this experience really simple & easy—and we love our new leesa mattress.

Leesa shipped our mattress via Fedex, who dumped the mattress on our driveway. Driver didn't ring bell, despite large note on front door asking delivery drivers to RING BELL. They did not text, or call as per the agreement, or bother to haul the 110LB matress up the 15 stairs for my 73 year old wife. That's Leesa/Fedex for you. Maybe next time they'll leave a note saying "Free Mattress".

Good return experience. Had to call to nudge them, but overall satisfied.

Bought a Leesa small double mattress August 2018 and for the first year it was fine, however, then started sagging in middle, became unusable, very disappointing, not worth the money at all as not good quality for bad backs.

No communication. Very disappointing after significant purchase.

I am very happy with my purchase of my LEESA bed. I absolutely love this mattress! It has provided the firm support that i was looking for and dreaming of. I had no issues or concerns with customer service, actually to the contrary my experience was very positive. Polite and friendly staff. I will definitely buy again!

I have slept on their king hybrid for 35 nights now and hate it! I wake up with a sore back and neck. Since I am well within the 100 night return window, I thought I could return it with no issues- WRONG!!!! Initially, they sent an email stating that someone would respond to my concerns. Then, I got a second email from a customer representative asking what my problem is, what type of foundation the mattress is on and what I have on top of the mattress. I answered all their stupid questions and haven’t heard back since. I have filed a complaint with BBB, left multiple complaints on their Facebook page and sent multiple emails and nothing. This mattress feels crappy and is too firm for me. It’s like sleeping on a board with a tiny bit of cushion. I will NEVER recommend them and have learned a valuable lesson- never buy a mattress without testing it out first. Now I am stuck with an overpriced piece of junk. Think twice before buying any of their products. It seems like some people have good experiences with this company, but if you aren’t as lucky, you will have many sleepless nights!