3 collection weeks missed but full payment still taken

Keegan was great and helped with the set up however unfortunately could not provide a service in the area.

I have had issues with not receiving my bin for several weeks. So I rang thro and she was very helpful and sorted all my problems very quickly. I have been with this company a couple of years and intend to stay with them .

Extremely helpful and very professional

Horrendous company! Repeatedly late collecting wast, have to ring every month to find out when they are coming to collect. Recently got tricked in to taking out a more regular collection to fix the problem so I am supposed to get a collection every 2 weeks. My last collection was the end of October and now I am being told I won’t get a collection until February!!!

Person was gentle understanding. done the job quick

Amazing service !

Sorry I have not been successful contacting Customer Services, they directed me to a portal which doesn't allow me to Register or Access. Replied to Customer Services, whom I presumme has closed the call as they responded by saying go to the portal.

So good service

excellent service

Always very helpful and polite on the phone

Very efficient

Great communication and service

Worst company ever, they will charge you extra and will not replace bin for years , very bad customer service their manger Collins is absolutely a rude man .They have harassed me for more that One and half year. Bin never been changed and now I have been asked to pay more as there is more waste .

good information from the provider, excellent communication

This company has been brilliant. it looks after us matching us with the best waste collection company to fit our needs. When one company let us down they tried to sort it with the company and when this was not possible as the company we used changed their collection time they found and alternative company. Our account manager was really helpful. I highly recommend this company

Worst company I have ever had to deal with. Sold on lies, do not hold up their end of the contract whatsoever. More missed collections than collected. Currently got 2 bins by different providers and neither one is being collected. Not had one collection all month. Both bins full! So many faults of theirs all being admitted to me via phone call, yet my account is still on hold. Cameron is meant to be dealing with my case yet I've heard nothing in 2 weeks. I rang 3 times this week all asking to speak with him and each time he was busy so asked for a call back, got told I’d get one back each time and ohh shocker still waiting. They said they would not charge me as ‘good will’ for November because of all their faults but they’ve not even come to collect once this month, so ‘good will’ my arse. Ive asked a handful of times to cancel my contract because why the hell should i keep my end of the contract when they are NOT holding their end up, I want out. I point blank refuse to give them another penny. I’m absolutely livid.

It was very simple and process was quick. Very helpful 👍🏻

Jo brooks was amazing made the whole experience a breeze Thank you

No long waiting times and easy to deal with