So disappointed with yes play i loaded money via Ozow and the transaction went through twice, I contacted my bank and they advised me to contact Ozow which i did and they advised that the funds were paid to Yesplay, they then escalated the matter via email to yesplay 2 days ago and still no feedback. tried calling them to no answer. sent follow up emails no response.

I've been trying to withdraw funds into my bank account and it says my bank details are not valid, which is incorrect.. How can I withdraw my winnings please I need assistance...

If I could give zero stars I would. After a month I'm still being told that Yesplay is waiting on feedback from the relevant department. They are taking no accountability for the fact that I won winnings on a slot and that the winnings didn't load onto my account. They only shifting accountability to their service provider but when I try to ask for feedback reports they can't disclose the information. They are not trying to sort out the situation as they claim to be. They have made promises for a manager to contact and since the 6th May Noone has contacted even after saying they would on these review replies.

I made a deposit and it's not appearing in my account no help your line is not working email not working are you scammers or what

I join Yesplay 4 day ago and it was quiet interesting until the day before yesterday I won 212 and wanted to take it out but they decided to place it on a bonus balance now I cant take it been playing with it don't understand why I cant withdraw the money why it was placed on a bonus balance

Yesplay is BIGGEST SCAM in my eyes. These guys take cheating to a whole new level. Lost thousands playing these rigged slots within days after signing up. Their aviator game is rubbish. It seems like they're using bots to bet to fool people. I'm also pretty sure this site was created by one of the bigger online casinos to recover the latter's losses which would explain why we lose all the time. I don't believe these sites are regulated. I requested for my account to be closed permanently. Learn from our experience people. Stay away. Especially from these smaller casino's. You will regret it

Stay very far from this dinky little operations, they will happily take your deposits, let you have fun but the moment you want to withdraw your funds they put you through the ringer. I won well over 60k, decided to play some more and was left with a balance of +/- 30K. I wanted to withdraw the funds but FICA was not fully done yet, I sent in all my documents and then a certain agent by the name of Natalie Visser decided to harp on 2 deposits that she wants POP for, the more I kept telling her those deposits was not successfully, the more she kept telling me that without that she cannot assist me further. Now fast-forwarding to today, I received a short email from Natalie saying that the two deposits have been returned to my bank account and the balance in my account have been adjusted. Shocked to see that they adjusted my balance and left me with +/- R1400. So 28k was adjusted. Apparently since the two deposits was returned to my bank account, the winnings was derived from those two deposits and I am not entitled to my actual 30K winnings. So Natalie contradicted herself by first saying it was successful and then later to turn around and say it was not. This is all a ploy for YesPlay to NOT pay out any nice winnings. That is how they catch you out!!! Calling their customer service center is a nightmare, those people working there does not give two hoots about you. Even the Operations Manager Peter said he will get back to me, but I am still waiting. Probably another weak excuse as to why I cannot get my winnings. I recently had a nice big win at Sunbet, the platform is fantastic, their customer service is out of this world and my VERY BIG withdrawal was paid out in 48hours no issues no hassles. Do yourself a favor and take your money elsewhere. *Update (which I will keep on doing because its much more than just getting 30K winnings now) Still, to this day, no further reply from Ops Managers Peter and Katya...Again...please use your entertainment money elsewhere, read the reviews, no issue in taking deposits but when it comes to withdraws, you can kiss your winnings goodbye. I have formally lodged a complaint with the Gambling board and the Ombudsman See...here is proof...now there is a Roxane YesPlay takes your money, but doesn't want to pay out Hello Nerine, We sincerely apologise for the misunderstanding regarding the modification of your balance. To clarify, at 02:52, your balance was R1457.00. You then made an OZWO deposit of R5000.00, which you wagered with between 02:55 and 03:02, when the OZOW "Deposit" was drained. Your Liability Cash total increased from 1457 to 4367 at 03:02, and you wagered with it till 03:11. At 03:11, the second OZOW Deposit was made, leaving your "Liability Cash" amount of R537 available for withdrawal. Since the R5000.00 transaction at 03:11, you have begun wagering again with the second OZOW deposit. This Liability Cash payment was drained at 03:16, leaving your liability cash at R3667.00, which you continued to wager on until a credit card payment of R5000.00 was made at 03:38, bringing your Liability Cash Total to R517.00. At 03:35, your R5000.00 CC Deposit was emptied, leaving your Liability Cash at R3971.00. You then wagered on this amount until an initial R5000.00 Credit Card Deposit at 03:55, leaving your Liability Cash at R600.48. You then continued to wager with the second R5000.00 Credit Card deposit at 04:00. This leaves your Liability Cash Total at R2418.48. You then wagered with this amount till you had a total of R30066.48 by 06:09. The two OZOW payments of R5000.00 each failed, as evidenced by the accompanying screenshot and communication from OZWO. You were wagering with a negative balance as a result of unsuccessful payments. I hope my lengthy explanation clarifies any confusion you may have had. Best regards, YesPlay Team And yet another reply and another excuse not to pay out...as stated...now you get allowed to play with "pending" funds, but beware, once you have a big win, say goodbye to your winnings. I cannot paste the response from Asiphe here, but feel free to reach out to me Nerine Verwey STAY AWAY...they will not pay out your winnings!!!!!!

Poor withdrawal service takes time keep on asking verification

I made a withdrawal and m still wait for my money to reflect and it's say that it take up to 24 hrs and I wait longer than that

I recently joined yes play and deposited alot of money. Now finally when I have won something, they keep on saying my bank account details are incorrect which is isn't. The live chat is no help at all. So what now ? They took my money and can't withdraw my money? I am really not impressed! Hours later and no response on the live chat and my emails. This casino is a total scam! Be careful depositing your money!

My app keep on telling me that my account is incorrect and I tried different accounts but it does not help

I recharged last night expecting to get my 75% bonus of which I didn't get. I was told that I deposited the money then opted in for the bonus 20 mins later. This doesn't make sense as I deposited funds into my account for the bonus. After I was answered 15 hours later of my original complaint I then was ignored again till now. I just want my bonus which is owed to me as it was promised. The operator person was no help at all and blamed me for their system have a fault and only picking up me opting in after I had deposited. I am starting to believe that this online casino\sportsbetting site is a scam. I only gave one star as it is the lowest I can give otherwise it would have climbed drastically into negative ratings. I urge people to stay away from the site as it is a scam and full of empty promises

Yesterday I played betgames at yes play my winnings which R229 are not appearing in my account balance.I have been sending emails no response till today my balance is 0.00

On 15th of may 2024 l place the betgames and l won but l didn't get my winnings on my yesplay account l email several times no response. So l manage to talk to one of there workers called Zikhona Mbaku and she's telling me that money was credited in my account for which there is nothing. I even give her Slips ID to trace also after winning l didn't play anything mean l should have money in my betting app. No trust no business seriously its money involve here no one like to loose money just like that (robbery). How come money disappear from your app?????? Very disappointed with service.

I am over this company, this sign up bull crap is fake, we will match your bonus with a 100%,now I can't withdraw my money, this company is fraudulent, I want to be able to withdraw my money no stories, how can a sign up bonus not allow for money either than your bonus to not be withdrawn, I hate this company, m gna report u guys

I love YesPlay its the best site I've been on easy to use. Thanks.

This sportsbook is my favourite. I am a client for 2 years and got some big big winnings.

I have been trying to enter my account details for days now in order to withdraw..it keeps on giving the same error that my account details are incorrect while they are correct.i have triple checked and they are correct..losing interest on yesplay

They've got slots and lotteries, so there's always something new to try. Been hooked ever since I signed up. Easy to use and loads of fun. Give it a go.

I forgot my details so I want to login