I've been request my account to be reopened numerous times. It's been three week now I keep getting an email to share particular documents, I do that them be told the matter has been escalated but to date no progress. This is the worst customer service I have every recieved.🤔😒

The yesplay I still can't withdraw my money it keep on saying invalid account they don't answer the phone nor email they just seem not to care even after my review I got no response please call 0736451488..No assistance at all

I cannot withdraw my money because it wants a verification code and the otp is not working worst customer service ever no response on emails

NUMEROUS TIMES I HAVE HAD PRONLEMS WITH YESPLAY ...SLOTS JUST KEEP ON ROLLING AND NEVER STOPS THEN IT STATES AN ERROR HAS OCCURED THEN I REFRESH THE IT GETS STUCK ON KEEP ON RILLING AND DOESNT STOP THEN IT STATES IM LOGGED OUT BUT IM LOGGED IN THE I REDRESH AGAIN THEN IT ROLLS AND KEEP ON ROLLING THEN IT STATES AGAIN PAGE NOT FOUND AND THIS CONTUNUIES ....I HAVE HAD IT WITH YESPLAY REALLY BECAUSE THE PAY OUT WINNINGS ARE SH!T THESE DAYS AND THERE ARE ALWAYS ISSUES WITH THIS ONLINE WEBSITE APP ! ALMOST A YEAR NOW AND THIS "ISSUES " STARTED IN NOVEMBER 2023 ALREADY ! I DONT WHERE TO COMPLAIN ANYMORE AS THERE REPLIES ON NUMEROUS EMAILS ARE WAITING FOR WEEK(S) ! WHERE AN I FIND SOMEONE TO HIGHER UP IN THIS COMPANY CAUSE THIS GETTING RIDICULOUS ! NUMEROUS TIMES THIS HAPPENS AND EVEN WHEN I LOGGED IN TONITE IT STATED "WEVE BEEN BUSY " THATS WHEN I ASSUME THEY HAVE DONE UPDATES AND THEN THIS SH!T HAPPENS THEY SERIOUSLY NEES TO GET THERE SH!T TOGETHER WONDER IF THEY HAVE SEEN ALL THE COMPLAINTS ON FACEBOOK !

The game keeps going off while playing with no help is disappointing serious 😒 for almost a week now jo

why can't I receive the OTPT message on my number which is saved in the application?? it's weird

I withdraw money yesterday morning it says, processed but has not received it yet wrote an email this morning still no reaonse

Their service is very poor yesterday I won R530 on lucky numbers but the money is not showing up on my yesplay account it's still shows me that my bet is open😡😡

Your contact details are not working yr phone rings un attended I've been trying to make a withdrawal since Saturday till today nothing an I've sent my banking details an still nothing

Hi yes play did reply an a gentleman helped me via email had to send a prrof of account details n in an hour I was able to withdraw my money n since then when I play I withdraw without any hustle

You are one of the worst online betting i have ever used. I cannot make a withdrawal, keeps saying that my bank details are wrong. chat does not respond to massages, such an annoying app. only deposit options are user friendly i guess only because money will be coming in. The land line number provided rings un answered.

Hello I’m so disappointed with your service that left me with heartbreak yesterday I won money when I’m trying to withdraw it’s saying mobile number missing if I add number they it said invalid at that point it not my first time do withdrawals and they never say that now I’ve been trying to email them but no response from them.

It's been a year trying to fica I'm disappointed honesly

I am 62 and wanted to play slots. I saw a bonus and accepted same, now I am told I must play sports bet which I have no clue about. I am told sorry I accepted the bonus and there is nothing Yesplay can do. Thus it is my bad luck as a pensioner that I now lost R600.This is now from 15/7/24 @ 18h00 till now that I cannot speak to someone that can assist me and just put my R600 over to slots...it cannot be that difficult with our technology today. I am hoping someone at Yesplay can think out the box and assist me. No response on email and the number given to call. Did enjoy this platform but now it is like hell to deal with Yesplay. In the past Sunbet and Lottostar are swift to respond and rectify matters and even great to call me back.

I deposit R300 on 13/07/2024, I try to phone Yesplay for some time, send nearly 20 emails, they ask for a bank statement, which I pay for and also send proof of payment, but still no feedback, a guy named Andre send an email to and said that deposit is missing... how is this possible. I need them to refund it back in my bank account, I will go further with this. Yesplay is a fraud company, it is not the 1st time this is happening.

Good day, Please could i get a telephone nr that actually works.. Emails are not responded to. Many thanks

Very difficult to get hold of customer service. All my money disappear out of my account after authorising a deposit.

When I wanted to cash out, my money disappeared. I tried to sort this out on live chat with no success. I sent WhatsApp, still no response. I can be contacted on 0825782422

Strugling to load documents i sent it 3times and they respons evry time with the same message im so angry went to home afers for id and stil have n problome to cash out have been phoning and emailing with no response for days now ! very disappointed, very quick to take your money when you make a desposit but when you are struggling with withdrawal there are NO ASSISTANCE!!! We are very disappointed and all of our friends and family who uses yesplay are now very hesitate to use yesplay because of our struggle with them !!

It's been 4 days now since i sent you my bank account statement and nobody has gotten back to me. Why is it easy for you guys to accept deposit but i have to wait for more than 2 weeks to make a withdrawal. What kind of business are you running. A scam or what?