Fantastic service! After a really bad experience a few years ago posting my phone to another provider, I was a bit hesitant, but i needn’t have worried. They sent me the packaging quickly, and considering that I posted yesterday they have already sent me confirmation that they have processed the phone today. Really great experience and would use them again without hesitation.

spoke with stephen and he scammed me

Person called John promised me payment from rapid recycle which is same company Nonpayment despite promises

This company is also trading as "Rapid Recycle". Sent 2xGalaxy S3 quoted £51.25, one both phones always used with a cover case and screen guard, perfect condition other than tiny amount of "spider scratches" on the back of the plastic matalic blue cover, price was reduced to £31 for the one phone. This is an insult after all they are 2nd hand phones. Loads of reviews are saying no monies sent or phones return (at a cost of £7.99) so I have excepted the reduced offer. You will only get the full total of a quote if the phone is in absolutely perfect condition. WILL NO USE THESE COMPANIES AGAIN I WILL BE SELLING THEM ON GUMTREE. . . Rip off merchants.....

I sold my iphone5s 32gb for £160 to them so was told 24/48hrs I be payed out err no!! I got a email to say the offer had dropped to £5!!! Yes £5 what!! I said no I want it back as it's worth more than that!! Been 5weeks no phone no money no reply from them!! I've reported the phone stolen now been blocked.. They offer you high amount but change it when you send it in stay way they con artist and scammers !!!

I have just started court action against this company as they have had my phone for nearly a month and after an offer £20 below their original offer ( with no good reason ) I begrudginly accepted a lower offer. After that they haven't answered any of my calls or emails regarding actually getting my money. Not sure they are even a real company. Do not use under any circumstance !

Always appeared to be the highest on comparison sites knowing that the seller is going to choose the highest payer, i.e This company! They also advertise that they will check & pay within 24 hrs. Well I sent my device Friday & by the next Tuesday received nothing. So I emailed them stating if they did not reply I would report it as stolen. They replied within minutes. They said my device's battery had swelled and pushed the screen out. Strange as I when I sent it it was immaculate. I cant prove they damaged it but this is what I believe. They also didnt comment on why it took them 5 days to reply. If you feel it necessary, please report to ActionFraud. I have also asked Trustpilot to link this search with Rapid Recycle - their other name.

Sent phone in but didn't hear anything from them for two weeks so chased and was told that they were busy however it had been put to the top of the pile. Another week later and I received a one line e-mail saying that my i.cloud account was still active and as such they were not able to process. Fair enough but I then immediately managed to remove it from the device online and tried to enter into dialogue via e-mail with Dexter the Managing Director to let him know that it had been removed however I had no response other than the phone being posted back to me two days later.

It started off really good. Got a price for my mobile phone which I accepted. Then they emailed me and told me they were knocking off £20 off the original quote for being locked in by EE. So agreed to the price. It has been over a month now, I have emailed twice to say either pay me or send my mobile back. Neither has happened...... Do not use this company they have stolen my property !!!!!!!! Don't be fooled they offer you more than other companies to reel you in then they reduce their price when they recieve your device........

Quoted £173.10 for a Nexus 5 and a Galaxy S4. Both in normal condition for 2 year old handsets. Finally came back to me with a reduction down to £143 due to wear and tear!!! Hang on these are 2 year old phones. Apparently they need to be as they came out of the box to get these prices. Didn't respond to emails, only gave me answers as to why they'd knocked the phone price down after I'd phoned them. I accepted their revised offer (what else can you do?) over the phone and asked them to pay me. No money received until I sent them an email threatening legal action. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!

Sent me phone away, 4 weeks later after numerous emails and phone calls which were never answered I finally received payment so there claims online to have it done in days is sheer b**locks. As my title says if u value your sanity don't use this company- I certainly won't again!!!

Sent in my iPhone 6 after upgrading to new iPhone. Received pack to send my phone in a couple days all seemed very proffesional. Received an email about 5-6 days later confirming they received my phone for testing. It then took 2 phone calls (to which it kept ringing and nobody answered) and 3 emails asking and then demanding to know what had happened to my phone over the next 3 weeks. I finally received a reply to my email saying payment will be made asap and i received the full quoted amount 2 days later. In total i waited 4 weeks for payment - do not be fooled by their statement of same/next day payment! Fair enough i received my money but i waited a long time to get it and with very poor communication from the business!

It has been over 2 weeks since I sent my perfectly good condition HTC1 to them, in that time I have rang them over 20 times, no answer! E-mailed over 6 times, had a pitiful one line reply saying sorry and they would look into it, since then, nothing! DO NOT use this company, it is an absolute disgrace that in this day and age they are allowed to get away with it, are these people not regulated? Stay away and find a reputable company, they have basically stolen my phone!!!!!

I tried to sell my old iPhone 4s. Arranged price sent the device and I was told that the switch on bottom was broken involving £25 pounds on repair . Althought I decided not to sell the device due to major failure, they were very clear at any time and shipped me back my device without extra costs. Thinking to send my device back once it works properly

I would not used this company there had my phone over a week amd they said the payment would be in my bank in 24 hours still no payment that was 3 days ago and ive emailed then and noone is getting back to me DONT USE THIS COMPANY trading standard are not involed

I found Goodbyegadgets on a price comparison site and they were offering the most for my HTC One so filled in the form and sent my phone back when the envelope arrived. After a couple of days I received an email saying they were reducing the price they were willing to offer - fair enough as I was still getting the same as any other company was offering. My big issue with Goodbyegadgets was the amount of time it took to receive my money. For a company that promised same day payment if done by bank transfer I was annoyed that it took two weeks and 2 follow up emails from myself before payment arrived in my bank.

Well I 'sold' my items 6 days ago and still not had the parcel to send them in! Called them and NO reply.

Would not honour price, claiming 'not average wear and tear' despite the fact the device was good condition and fully functional, no dents as they claim (I took pictures before posting for proof). They did not reply to repeated emails over a week asking for return of device. Would not use again. Avoid.

Sent in my old HTC One, was told that I would get around £65 for it. After receiving an e-mail stating that they received the phone, there was nothing but radio silence for well over a week. Longer than the 24-48 hours contact promised in the aforementioned e-mail. Sent an e-mail, no response. I then phoned them and got an answer straight away, they couldn't find my phone in the system, so they'd ring me back. They didn't, they e-mailed me, saying that they DID send me an e-mail that I didn't reply to. Bit of a joke really, I received all other correspondence with no issues but the correspondence in question somehow managed to slip past my inbox (or spam box). The e-mail stated that the phone was in bad condition, marks on the back, purple filter issue with HTC One camera and locked to Three. Fair enough, £30. I was told that if I agreed the money would be in my bank that day, but it never emerged. In fact, I'm still waiting on being paid. Quite honestly, whoever runs this business very clearly can't be bothered. Don't be tempted by the highest price for your device, go a business which will offer slightly lower cash but offer far better customer service!

Completely avoid this company. After being offered £180 for my iPhone 5s 16GB the offer was then reduced to £150 despite the phone being in pristine condition. I asked for proof of any defects/damage and after waiting a couple of days for a reply I received a new offer of £160, still with no proof. I couldn't be bothered arguing any further so asked them to proceed with the offer and was told payment would be in my account that day. After several email and numerous phone calls to ask why the money had not been sent I asked for my phone to be returned. I was then advised that my phone had already been recycled and they could not return it (very disappointing as it was not yet their property). After several further attempts to contact them and numerous unanswered emails I finally received payment (over 4 weeks after the phone was received by them).