OK that's I'm wydth you and thanks.

Staff quick to answer the phones and sorted me out with a very good Gas and Electric duel fuel deal for 2 years fixed

Very good and efficient company to deal with And an excellent customer service

Although I like the flexibility offered by their tariffs, sadly I am having to write this review as there seems no other way of contacting BE when things dont go according to plan. Firstly, phone contact now is impossible. Have to give up after waiting over 45 minutes every time I´ve phoned. No idea where you are in the queue, all you get is recorded message about unprecedented number of calls which has been on there for 6 months at least! To me, 6 months of unprecedented demand means it is now normal. Trying to use their app is impossible - it just crashes my phone. When I reported this a couple of times months ago (when I could get thru within 30 mins) customer services said first they´d heard of it, even though on Google PlayStore there´s several BE App reviews to that effect. Sending meter readings instead via their website doesn´t work for me either - every month I get ´Reading looks high, phone Customer Services´! Catch 22. A few months ago phoning & getting customer services to override the message worked, but not now as cannot get through to them. Fortunately (it seemed), last month I noticed you could leave a recorded meter reading message via one of the options on their contact phone number. I did that on 20 Sept 21. A week later, I get a totally unrelated estimated bill for the month for 10 pounds! I don´t have gas, where do these numbers come from? My account history shows I´ve been paying between 35 & 40 pounds a month for the past 6 months & I´m not in credit. Clearly there´s something badly wrong with their algorithms, as other reviewers indicate. Yet another niggle, I opted for electronic communications. Strange that for a Green Energy company as well as emailing billing information they also send me a paper bill every month! Finally, I sent a 2nd email explaining my frustrations on 2 October 21, no reply or even acknowledgement. I am happy with my plan & the flexibility it offers, but if these seemingly small issues cannot ever be resolved over a period of months then I will have to switch as it indicates that when there are serious issues the level of service is just the same (as confirmed by all the ´uninvited´ ratings). Philip Carter

We were put on a contract of £52.00 at the beginning of our renting which has stormed up to £82.00 a month. This would be fair if we knew the reasoning for the high increase. Me and my partner both have the app which although handy doesn’t show with the details provided the reasoning of the high increase. When calling to ask about this and if there is anything we can do to bring it down we were told there’s nothing they could do and then left to silence on the phone. So now stuck with a high monthly bill when promised by an insurance company that this was the best deal for us feels a bit of a con. Also tried to get a smart meter to try and help the situation but no luck currently. I really hate complaining but as a couple that is new to renting it would be nice to have a helping hand on what we’re doing wrong if so and to not be left in the dark.

I am an old lady not wifi literate! On ringing Bristol Energy to renew my contract I was more than satisfied with the care and attention Kayleigh took in advising me on the contract best suited to me. Well done Kayleigh you are a credit to your company.

Another bad experience with Bristol for 2 consecutive months now. We have a payment for our previous bill but they don’t reflect it on our bill and has charged us again. Tried to call their hotline and said they’ll get back to me and try to fix the issue and even emailed them AGAIN, but no response on the email and no follow up. Don’t know now how to move forward with this. We’re getting CHARGED TWICE.

Very happy with the service, would certainly recomend them as a supplier

Queries on rising costs. Very useful and helpful came to an agreement on payments

Exellent energy company - very fair rates and good customer services.

Have been with Bristol Energy for 2 years now and in September before the gas price kerfuffle started I signed up with them for another 2 years. They're always courteous and helpful when you phone and their tariffs, at the time of re-signing really competitive, transparent and easy to understand. I manage my account on line which is really easy. I'm pleased I'm with them.

Excellent lady was very clear in her explaining the reason for the call.

I quite like Bristol Energy and have been with them for several years now. I keep checking but always seem to find they are cheaper than other suppliers. I do howeveer have one major gripe and that is the way they decide what my direct debit needs to be. Despite being in credit for each of the last few bills by over 2 months of payments they still want me to pay more by quite a bit. I keep trying to get that sorted but it never seems to get done. I have a smart meter ftted and they know how much I use but still keep expectng me to pay more and fail to see that IT IS NOT A SAVINGS PLAN> but they never listen. If it wasn't that they are cheaper and I have a 25 month fixed price plan that cannot be beaten at the moment I would go somewhere else. They also take forever to respond to emails.

I have been with this company for some years. Even during lockdown when I contacted them, I had an immediate response to sort out renewal. I like the emails requesting meter reading and the form is easy and simple to complete. The only slight drawback being an automatic increase in payments when renewal is needed. However, as I have always, to date, had a credit, the amount reviewed was always reduced to the satisfaction of the Co. and myself. Also, I like some of the profits goings to offset energy poverty for Bristol area customers, even though it does not reach out as far as Hertfordshire! Lets hope that the present gas war increases does not affect the Co. supply.

Have no complaint to date. Always polite and helpful and answer telephones promptly.

Unfortunately, really awful customer services! I wrote so many emails to BE and they haven't even replied to them! Crazy! That's why I decided to leave them.

As a recent customer I must say that Bristol Energy is being a really nightmare related to customer support, phone calls on hold for the eternity and nobody replies to the emails. I'm really tired and frustrated, my electricity meter is not working (reported 1 month ago) and they don't care.

This is the most appalling company ever I had to give 1 star to write the review but I actually give them zero. I completed the moving house on the 20th August for my elderly mother who’s recently bereaved. We had to change companies. She was in credit a gave the final reading!No acknowledgment. I emailed again , they took another direct debit we cancelled it then they have the cheek to tell her she’s £500plus in credit but they are increasing her monthly direct debit. Good luck with that!!!!!! I have emailed several times I even titled one “serious complaint” still no acknowledgement and called also left my number for them to call me back still nothing. She’s had two letters one enquiring why DD cancelled and one telling her the DD increasing. But they can’t manage to note she’s not in the property , she’s no longer with them and they owe her money. Just called again on hold for 40 minutes until I had to leave a number. Bet I don’t get a call .2000012831477

**thank you for replying - upgraded to 2 stars as I finally managed to speak to someone this morning** Left Bristol Energy end September, they took October’s direct debit after the end date and almost 2 weeks later I’ve still heard nothing from them and no final bill. My account is in credit and I’d just like the monies I’m owed so that I never have to deal with them again. My Smart Meter installed by another supplier never worked properly with Bristol and they don’t even have an auto responder on their emails. I’ve heard nothing. Just awful.

Terrible - avoid. It takes at least an hour to talk to someone about an issue and no response 1 month later when I submitted my issue online. Still no resolution after more than 3 hours on the phone!