At least they're still in business (24th November 21)

I pay Bristol Energy for my gas supply. I have to pay someone, and this is who I pay. Not much else to say, is there?

Had just had a SMETS2 meter installation on behalf of Bristol Energy. The chap was very efficient and both meters and IHD have connected up and are working 100%. Does make you aware of what you are using and when though 😲

I called to talk about recent increases & to pay my monthly amount which for some reason hadn't been taken out of my account The young lady was courteous, informative and pleasant. I could tell she was quite young and was impressed how she handled the call

Customer service is shocking , they behave like robots when dealing with you. Only good thing is that their engery is 100% renewable otherwise there is no point staying with them

I was with Bristol Energy for a few years when I lived in Bristol then I moved to Newport. There was a period time we had to wait for your Home movers team to be able to set up a new account at the new property. This was done in July 2021. Since July I have been trying to organise syncing up my smart meter with Bristol Energy's app and for this time I have not been able to see my gas meter readings or my usage on the app. It has taken this long and I don’t know how many people and phone calls nearly every week to get this sorted and today finally a wonderful customer service advisor named Chris Bell has finally got this sorted for me. He’s a credit to your team. I find all of your customer service advisor was very helpful and polite. It’s just a shame this experience has been tedious and time-consuming

Up until 18 Nov 2021, we'd had some problems in getting accurate/meaningful billings from Bristol Energy, but treatment on 18 Nov from the company was exemplary/excellent. Our issues were fully resolved and we received all that was needed efficiently and accurately. The representative we spoke to and had email comms with was a Mr Mark Murray, who sorted everything through for us wonderfully !!

Molly was wonderful in helping me change supplier. She also gave me all kinds of extra information and advice unrelated to the change. They are still offering variable capped rates which is amazing (late Nov 21) Which gives them a high customer service mark. Thank you Bristol Energy

We have found Bristol Energy to be a very good company in the supply of Gas and Electricity to our property in Maidstone Kent.

UPDATED...Unfortunately Cara, my parent is still receiving calls from different numbers and emails using threatening, abusive behaviour which has caused harassment, alarm and destress. This is what Bristol Energy have done. Currently there is an active case with 'Resolver' to get a clear, well explained, accurate bill however, despite being aware my parent has stage 5 (end of life) kidney failure and severe health issues Bristol Energy have continued to send threatening, abusive calls and texts to an frail elderly person lying in a hospital bed, pending surgery. These people are beyond what is appropriate to write in a review but im sure you get the picture. ***** Thank you Cara for responding however Bristol Energy continue to use underhand tactics using different numbers to call, I STRONGLY suggest you search for Resolver and see which open cases Bristol Energy have. This type of behaviour is beyond disgraceful! How do you sleep at night?

Had to update my tarrif and I received very helpful advice and offered a reasonable new one. It had gone up but that was expected.

I had no meter for eight months. I informed you in January but no meter was installed until 27 July. Your estimates of my usage during this period bear no relationship to my use before or my use since the meter was installed. I have tried numerous times to discuss this with you. I spoke to someone in the metering department who promised to ring me back. He did not. I raised a complaint with someone called Mellisa. She promised to call me back. She did not. I am aware I may owe money on my previous contract that has just finished. I have no intention of paying the present estimates. I am happy to pay an estimate based on my usage since 27 July for the whole year. I expect a call from you to discuss this but on present history do not expect your call to be made. What a sorry time I have had with you. Why did I renew?

An issue with the utility bill was easily resolved including setting up a direct debit. Overall great experience.

I have checked my account and have been in surplus >£400 for a while . I called and asked for my direct debit payments to be reduced and the surplus to be refunded , but they get me on hold for 49 mins passing me from department to department . I’m sensing they are either don’t want to refund my money or they don’t have any money to refund!!! Looks like a scam . Shame on you Bristol !!

Due to not being able to change a meter reading online l had to phone up. Bit of a wait but easily sorted once I got through. The call back system doesn't work and the telephone options system takes you around in circles. The customer assistant was pleasant and helpful.

Kimberley, was most patient in dealing with me in a very friendly and professional manager.

I have been with Bristol energy as my gas supplier for over two years. Their rates were competitive and I was satisfied. Over the time my account has built up a sizable credit, yet my direct debit was never adjusted. In August I tried to call to ask for the credit refund, yet I've never received a call back as I was promised. I wrote an email to the customer service, and after weeks of back and forward I was told that the check will reach me in 7-10 working days. This was at the end of September. It's been nearly 2 months, check never came and my subsequent email was never replied to. As I'm reading other reviews on Trustpilot I see similar thing happening to others too. So I'm writing here hopefully to receive some kind of response. Overall I feel quite disappointed with the BE , I don't feel it's a trustworthy company anymore.

I had a lot of problems trying to contact Bristol Energy while I was with them as a customer and now I have left and I have never recieved a final bill. I think I should have got some money back since we played a large direct debit but I have never heard from them since I left even though they said they would be in touch and we were told by our new supplier we would receive a final bill. Is there any way of contacting you about this where I will actually get a reply?!

Trying to help my mum claim the warm home discount.After my initial email asking about this, Bristol Energy are ignoring all my communications. Maybe this will get their attention.......

Was a Bristal Energy customer until September 2020, changed to a different provider. Suddeny out of the blue I have received a request for payment of a bill not associated with me. Sent an email by return to say they have the wrong person. Then received a text asking me to phone them which I duly did. Was told if I paid the bill they would sort it out for me. Told them no way and hung up. Then had a text and an email requesting I pay a much higher sum. Phoned them again and spoke to an operative who again asked me to pay the bill and again I refused. I then told her it was their mess and they should sort it. I asked them to stop messaging me. She replied they would keep messaging me until I payed the bill and they would then sort it out. That, in my book is a threat of harrassment. This is out and out bullyboy tactics. I have no association with this company which is also owned by Together Energy. Get yourselves sorted or better still take me to court so that I can sort you out.