Generally I have found Bristol Energy fairly efficient with the normal work of billing and website information. However, for specific assistance via an email or the online form of request, it is very patchy. For example, I am still awaiting a reply re smart meter installation made some weeks ago. Regards Richard McLean Acct 200098857

The worst energy company ever. The communication with Customer Service is abysmal. I initially contacted Bristol Energy as they overcharged me on my bill, from which I was advised to provide an updated meter reading. After I provided this meter reading and reached out to Bristol Energy SEVERAL times to confirm this, I have yet again heard nothing. I initially switched to BE as their tariff was much cheaper than my previous provider but since then despite being on a fixed price this has increased by over double.

Always there when/if I need them

Like many companies, following the pandemic and Brexit, it would appear that Bristol Energy are experiencing a significant shortage of call centre staff. I currently use Bristol just for electricity supply at a holiday property. As my current contract was nearing an end I rang to renew the contract and to request a quote for my main property for both gas and electricity. The wait time for an answer was around ten minutes which was just acceptable but annoying because of the extremely loud meaningless music that played during the wait - much louder than the soft voice that answered! Whilst I was successful in renewing, they did not send me an email confirming the renewal. Also the operator was unable to quote me for my main property and transferred me to another department. After a couple of minutes an operator intervened to say that no one was available but they took my number to call me back within two to three days. Ten days later I had not heard back from them so I called to again request a quotation and question where my renewal confirmation for my holiday property had gone! This time the wait for an answer was totally unacceptable. Thirty five minutes of meaningless loud music blasting in my ear before I got a response. Most professional companies give an indication of what position a call is in the queue so that a customer is aware of how quickly the call is likely to be answered but Bristol Energy does not have such a system. The ten day delay caused by not responding to my request for a quotation cost me a lot because it happened to coincide with the rocketing of energy prices and so the quotation I finally received was considerably higher than my existing supplier. I originally used Bristol Energy because it was a local authority set up supplier but was sold off a just over a year ago to a larger energy group. Perhaps in this day and age it would have fallen by the wayside if it had not been taken over and who knows at this point whether its current owner will survive. One thing is for sure, if they cannot improve their customer service in the near future it’s chances are significantly diminished.

Very annoying that I have to keep providing meter readings, despite asking for a Smart Meter tor the last 2 years, which would save me wasting my time on this activity and enable Bristol Energy to charge more accurately. Good otherwise.

The company regularly contacts me to keep me informed on any changes to my account. They send me requests for meter readings on a monthly basis and keep me informed of my payments and the balance of my account. All in all I am reasonably satisfied with their performance.

I have been with Brisol Energy for about a month. Three weeks ago I emailed them to explain that I am not physically capable of reading my gas meter due to it being at ground level, pointing down, and an unlit LCD screen that requires a third arm to hold a torch and a fourth arm to keep the lid lifted. No response. Every day in the last three weeks I've spent 60 mins a day on hold trying to get through to the customer services to activate my online account, to no avail. They're only open Monday to Friday 9-5 so anyone with a job can only try during their lunch break. So basically, if you go with Bristol Energy you'd better hope that you don't have any problems with the meters or your online account because you will never be able to contact them for help.

have always been happy with you my only worry is the price going up and being a pensioner with just a state pension I cant be without heating at the age of 79 and having had cancer a few years ago i feel the cold more my other concern is if you close

Literally the worst energy provider I have come across. They failed to take over the supply of my current property correctly and when I tried to rectify this customer services stopped responding to my emails and were of no help. SSE have taken over my supply now and they are still trying to bill me! Time to call the ombudsman.

Have found Bristol Energy to be efficient & easy to deal with.

I have enjoyed being a customer of yours as the staff are very nice and helpful. I just don't like them keep wanting to change my direct debit payments, and then I have to ring and sort it out, which they do but it is quite stressful for me. Everything else is fine.

Extremely helpful whenever you call

i have been a customer for years and at the moment every thing is fine i hope the service stays the same

Never had any problems.

No problems with suppy or service. Perhaps loyalty pays. I send readings in the middle of every month and receive itemised bills within a couple of days - this helps to keep a regular check on the correct monthly payments.

I have been happy with Bristol Energy. Their prices are competitive and they have a good social ethics.

App is easy to navigate, one of the cheapest tariffs on the market. Good for the enviroment.

I look forward to positive response times in my new contract, there were a couple of issues previously where delayed responses caused unnecessary additional communication and time consuming for both parties. I have chosen not to seek the cheapest contract for the current term, and find the price structures generally competitive with major suppliers while supporting other community matters.

Very clear billing, regular reminder for meter readings. Have just sign up for my 3rd year.

just renewed for longer time prices very good and also operator on phone all done very efficiently and quickly thanks Stuart