I was with Bristol Energy for the past 2 years but have now decided to leave. The only problem I had was over the response time of my email queries. The staff are polite and pleasant it's just that they do not respond quick enough, 4 to 5 days seems the norm which is not good enough, especially when you have a problem....

Good company, fair prices, honest and truthful

Appalling. Still waiting for my meter readings to be processed from last month and for a downward adjustment in my monthly payments.

Just put a holiday home with these folks as have always had brilliant service from them. With the fuel prices rocketing I felt it wise to fix my tariff and got a good deal.

A realistic supplier of gas and electricity excellent

This is very good service.

Always provide good information and costs are reasonable. Sometimes a problem to understand increase in monthly direct debit when our account in well in credit. Hope the company continues in the current uncertain times.

I sent an email to your company on Friday 24 th September. As yet I have not receive a response or reply. I queried the point in you asking for a meter reading when you ignore it went sent via the app. Not good for a company who prides itself in communication.

Have been trying to contact Bristol Energy for about 3 weeks without success. Have given up trying to phone and sent several e mails with no reply (other than automated reply!). Would not recommend this company to my worst enemy. The sooner I change providers the better. Have been waiting over 2 years for a gas smart meter! Absolutely useless company!

Just moved my electric supply to Bristol Energy due to previous good customer service and price with my Gas supply with them for some years. How things have changed since they have been sold, average time in que to contact customer services on 3 occasions 30 minutes and no longer a local voice that's easy to understand. No request for an opening meter reading, told it was meant to be requested but no one sent it. Could not register account on line as account number they gave me was not recognised by system. Could not understand why I wanted them to activate the reading of my SMART meter as not something they do normally. In fact the only good thing still and has improved is the Be Connected App which requires the SMART meter readings to work automatically.

Yet again, another shambolic customer service episode with this company! I have been trying to resolve incorrect billing since January this year. The company has admitted fault and has partially refunded me but still trying to get the rest of my money returned to me. Today I spoke to someone who turned into a robot who could only say "I don't make mistakes" despite me saying he hadn't made a mistake. He then proceeded to hang up on me. Do not go near this company unless you want smoke to come out of your ears every time it comes to dealing with them and it takes almost daily phone calls to resolve any issue. I have never in my life come across a company so poor in customer service

Steer clear. Their customer service is non existent and it's impossible to contact anyone there. My house is now sold so, thankfully, I should have no further dealings with this company - but no. I've now had a letter saying they have contacted me twice (they haven't!) and threatening to "send a third party round to see what to do next" if I don't pay their bill - which I have still not received despite sending emails which have not even been acknowledged. I have tried to ring numerous times but they don't answer the phone, you simply get the holding recording which I have cut off after 20+ minutes every time. All I want is a final bill so that I can pay it. How is it so difficult to post that to me???

Was just about to contact them about my account but judging by the reviews on here, best left to another day.

I have been trying to switch my supplycsince last June. Every time they try my new supplier has told me thst Bristol are blocking thecswitch. When i contact Bristol they tell me they are waiting for a final meter reading, i have provided this on a number of ocassions. My emails to Bristol are not answered. My next steo is a formal complaint to the regulator

I have been on hold today for an hour trying to get through to speak to someone. I have recently moved into a property and have been trying to change over to myself for the past 3 months, they are quick to keep sending letters to my door to the old owners but cant answer the multiple times I have tried to call or emails that I have sent in. They also keep sending letters even though I keep sending them back saying "NOT KNOWN AT THIS ADDRESS". Given that I am a new of this property this is making me want to change supplier very quickly.

Customer service is next to nothing. Phoned multiple times, emailed multiple times and accessed the features on the website to no result. Waiting for a credit on our account as we no longer use them, yet I seemed to have been billed once again even though we have moved house. I different note, it took them about 12 months to get my first bill which then ended up being one large bill. Not happy with their service

In two month period I contacted the Bristol-energy customer service more than 6 times, regarding bill claimed as dept, which I have been payed.However still the issue is not resolved, regardless how many emails are send with the proof of the payment. I am terribly disappointed with the customer service! Already looking for another energy supplier.

UPDATE - someone has replied that I spoke to a customer service rep, that is true but the customer service rep only said he will have someone call me IN A FEW WEEKS. He also said that until I create an account I will get unfavorable rates, and that it will take a few weeks for someone to contact me to setup an online account This seems illegal to me and should be reported We have moved into a flat on Aug 22nd and been advised Bristol Energy is our supplier. I have tried calling them 4 times and been on hold for an hour plus each time to try and setup our account. I have had to hang up all four times without speaking to someone because I just can't sit on hold for an hour plus. I am writing this review while on hold for 1 hour and 10 minutes. I have also emailed both bristol and together energy trying to setup my account but received no response, it has been over a week. If this is how bristol energy treats new customers I can only imagine how they treat existing customers. @Bristol - Please contact me so I can setup my account and pay you.

I recently switched to Bristol energy from Avro ( who recently ceased trading) firstky I couldn't input my gas reading on Bristols site as it stated the meters was not recognised?. I sent an email with my reading. Did not receive a response On 29 Aug I received an email from Bristol confirming that they were supplying my energ and my direct debit payment was taken in Sept Avro also too payment in Sept? I have sent numerous emails to ensure that Avro had been given my final readings but no reply. Avro advised that they were waiting for my final readings this was prior to them ceasing trading Tried to call Bristol many times but cant get through and have sent many emails Since I switched I have not been able to contact anyone and receive no reply to emails Avro have ceased to trade and I am in credit for over £600 and I cannot get through to anyone from either Bristol or Avro to check if my switch was confirmed with Avro So far not happy at all with service from this company wish I had read reviews before switching

If I could give you 0* I would! If only I could take back the time and not use your services! TERRIBLE COMPANY! DO NOT ANSWER THEY PHONE. DO NOT RESPOND TO ANY EMAILS ! JUST TERRIBLE CUSTOMER SERVICE. IVE MOVED HOMES AND CANT EVEN GET A QUOTE ON MY NEW PROPERTY NOT TALKING ABOUT CANCELING MY SERVICE WITH YOU. NOT WORTH THE HUSTLE OF SAVING EXTRA FEW QUID BY GOING WITH THIS GUYS. PAY EXTRA AND GET THAT EXTRA SERVICE. OVERALL WHAT A CRAP COMPANY Still waiting after Oxana emailed me on the 24th, no one else contacted me, no money refunded or confirmation of my cancellation! This is 17 days since you Oxana responded & emailed me.