Still no call back from customer services inspite of BE reply on Trust Pilot on the 8 Sept saying they would contact me 'shortly'

They will not answer the phone, they will not ring back, they will not answer emails. They will chase you for money but will not do anything else. We have tried to contact them now for 8 weeks now and THEY WILL NOT TALK TO YOU. Bristol Energy was great when they were in Bristol but this company, I suspect they may be scammers. DO NOT CONSIDER GETTING YOUR ELECTRICITY FROM THEM

Bristol Energy - can't really fault the company or its service. Have always been able to contact them to leave meter readings or ask questions. However, when I opened a new account for a second property (before closing the old account), I was unable to register for on-line access to my account because the same email address could not be linked to more than one account. Other than that (and the recent hike in prices), a really good service.

You are suggesting I have not paid a bill but it was paid punctually but by accident into your previous Bank account. I spoke to one of your staff on the phone who said the amount would be transferred but still you maintain it is not paid. I have emailed many times and telephoned, waiting for almost an hour but no one is available. Sorry but very poor service, frustrating and irritating for me, I am disappointed as I always have paid promptly. Edward Drewett Account number 200301230

Still haven’t received the promised refund cheque from Bristol Energy. It’s been two months since I left!

As I write this, I've been on hold to customer support for almost two hours. If I could talk to them, I might be able to give a different rating based on my interaction.

Update - sarcastic response from BE below. Today i recieved demand notices. But i cannot contact them to pay them despite spending another 3hrs on the phone yesterday. And emailing them to resolve. I've explained in my email all necessary details, I will now take this to the ombudsmen . Final demands when I am trying to pay, and they know customers are attempting to contact them is disgusting. Ignorance that I've spent hrs on hold attempting to set up an account & online attempting setting up an account (I assume their online system is broken and has been for weeks too), i have Cara say I need to go back on the phone, knowing full well I cannot get through. It's rude and sarcastic. Of course i didn't post my account details on here, why bother responding at all. Moreover if they checked customer emails they'd have everything they need. Will never recommend these suppliers. And will not be using them for our offices either. New customer. My new tenancy came with Bristol Energy so I have had no choice. They must not want paying because I cannot set up an account and cannot get through to them. 4hrs i've been on hold 2.5yesterday and 1.5 today - yesterday i finally got a voicemail at 5pm when they must have switched off the switch board? I left a message but have received no reply. I'm concerned about leaving them, as my initial thought was they were having IT issues but this doesn't seem to be the case. So leaving the was my next option and dealing with the new supplier only. But it looks like transferring is also massively problematic. I will definitely not be setting up direct debit which is inconvenient too. I think i will speak to my landlord about leaving them, as the reviews are all terrible not 1 good one. I wonder if this is why they went into administration? Clearly Together energy should have sacked the staff that drove the company into this mess and brought in appropriate management - because 4hrs on hold and unanswered customer emails and potential new clients been thrown away isn't the way forward - very concerning given the new price hikes.

Bristol Energy are one of the worst energy companies I have ever dealt with. i have been on hold with them for over an hour. It always takes forever for them to answer the phone and when you do speak to someone, they don’t actually do the thing that they say they are going to. My direct debit randomly stopped going out earlier in the year. I phoned, they said they would start taking payments again, they didn’t. I phoned in July to tell them I had moved and to request a final bill. I asked for it to be emailed and they said they would but didn’t. Yesterday I received a final payment demand from them, forwarded on from my old address. The thing I find most bewildering is that according to my bank, the direct debit is still active so they could just take the money out of my account.

Non-existent customer service. Don’t pick up the phone. Don’t reply to emails. Last email (automated reply) says I’ll be contacted in 10days. Over a month has elapsed, with no contact.

I'm concerned. As a new customer to this company, my first DD went out on 1st September, problem is it wasn't due until 23rd September, nearly a month early, and I was actually still at this point with previous energy company!!! Not a good start for a new customer

Non existent customer service. I recently moved into a new property and this company are trying to charge me for the outstanding balance left by previous residents. I have repeatedly tried to speak to them for the past 2 weeks but despite waiting on hold for up to an hour each time I still haven't been able to. I've emailed and still no reply.

Charged over £100 for two weeks of usage during transfer to a new supplier when I moved in to a new property, extortionate. New supplier is calculating my monthly costs at only £26 and doesnt try to extort money from new property residents if they provided the previous owners.

Please avoid this company Customer services never reply to your emails If you speak over the phone instead resolving they mistakes(bills)manager over the phone starts even laugh over your problems Did over paid final bill,was waiting for refund,but now I got dept collection company trying to claim last bill payment because they can’t find on the system that payments was made.Send it proof four times without the response If you call them you have to wait up to hour to speak to them and after speaking to customer service six time still no issue resolved…..AVOID AVOID AVOID

Awful experiences. Dreadful customer service with many failings. Note: these are 'Together Energy Ltd.' who took over Bristol Energy before we switched to them. Still have the wrong meters showing on our account more than 6 months later. Smart meters not working. Incorrect bills. Giving misleading and incorrect information. Difficult to get through to them. Don't keep promises. Ombudsman ordered them to fix the issues and pay me compensation but they have ignored that and still not done so months later. Not even replying to messages. I've now complained to Ofgem and my MP to try and get something done - but who wants this hassle! So frustrating!

This company wash their hands of any problems at every opportunity and ignore emails when they are shown evidence that it is their responsibility, they ghost you. So we had our Smart Meter installed at the end of June because our original analog meter died in April (yes it took them that long to arrange it to be replaced). As soon as it was replaced we had no hot water because they had not switched the smart meter to Economy7, when they finally did that properly it blew the fuse on our overnight hot water heater…I called them and was told there is no way it was because of the smart meter install so we had to get someone out to replace the elements on the tank, we did this….not difference, Bristol Energy still said it’s not their fault so we got the electrician out again and checked everything and Bristol Energy then demanded that WE provide an electricians report in to the way the smart meter was installed and the wiring set up..(!)…so we had an independent electrician come out at out cost and they have said that the smart meter has been wired wrongly and very dangerously!! Having passed this information to Bristol Energy they have not responded for 2 weeks.

Well, what can I say. I moved into a flat and switched to my previous supplier, from Bristol energy who had previously provided energy at the address . In June I finally got the old bill spanning 7 weeks I used them I was charged 657 pounds. Their estimate was well out of range (single household, mid-summer with electrics only). Instantly queried this and was promised this was getting solved whilst I provided the correct switch over meter readings and I would not receive any chasers. Until this week, 3 text messages, a automate voice mail and emails to pay up. No timely responses from their customer care team. And, I am actually quite angry they can’t sort themselves out. Called them and explained they will not see a penny until they arrange the correct bill. And then we will talk further how they can resolve the remaining amount

Well, four weeks on. No response, no explanation to why I haven’t received a bill for 2 years. I have sent them emails, messages via Facebook, spent 2 hours on the phone waiting to speak to someone and left lots of reviews on here. Still nothing. 4 weeks until I can contact ofgem . I’m sure that it isn’t the first time that they have had complaints about Bristol Energy!

We have just read that Bristol Energy have gone bust after trying to contact them. We have just switched to them through confused.com . even though they apparently went under Sept 2020. ?????

I’ve never known a company like this I’ve was on hold for well over a hour got to to speak to someone to be put on hold again then to be cut off . I’ve sent a number of emails to no response. What do we have to get our refund back. Incompetent comes to mind no one knows what going off with refunds. Going to get in touch with ombudsman. Let’s see if I get a reply now !!

When queries arose these were dealt with very helpfully and politely.