i have been waiting to speak to someone from Bristol energy. up to to now, I have been waiting 40 mins and still waiting on the phone.

Awful. 7 months to get a refund caused by their mistake, including 3 months of being chased by the ombudsman!

21st July: final bill received; credit of £139.91 to be refunded within 10 working days. 25th August: no cheque having been received, Cara raised a re-issue request with Finance. 16th September..... No cheque or bank transfer received, eight weeks after the final bill. I don't know what is going on within Bristol Energy. Customer service is getting all the flack, but it's being failed by what appear to be serious flaws in the company's system. If I don't receive my money - and compensation for these unacceptable delays - by 30th September, I shall be contacting OFGEM.

Just like all other reviews, it appears that once again you have lied in relation to offering any resolution or even contact to my ongoing complaint. It has now been 90 days since I left your poor excuse for a company, and still yet to receive any of my funds back to me. This is my 4th review, and I have been told I will be called and nothing ever comes I gave up calling and emailing as you have nobody there who actually responds to you and my last 3 emails have all been ignored. If you would like the confirmed dates of contact, which I have recorded then let me know. As an update, the Ombudsman have confirmed they are investigating my case, so contact will come shortly. Hopefully they FORCE you to return my money and compensation for your failures. If anybody has any decency to contact me to resolve this it would be appreciated.

Since Together Energy acquired Bristol Energy's residential customers, they... * Increased my Direct Debit payment without informing me; despite my account being significantly in credit. * Have been extremely difficult to contact, to discuss my account or make a complaint. Due to the above, I moved to a new supplier. However, several months have passed, but Bristol Energy still haven't refunded my credit......and seem reluctant to respond to my emails and messages requesting them to do so. In line with Ofgem standards, they had 10 working days from my final bill to automatically refund the credit balance - This has not happened! In my opinion, people should avoid using them as their energy supplier.

I moved to Bristol Energy a few years ago and to begin with I was happy with the service I received and the competitive rates on offer. However, that service has deteriorated to an appalling level. In January 2020 I was notified about a reduction to my monthly payment. I called at the time to query this as I did not want to run up a debt which I would then owe to Bristol. I was assured that the payment would be enough to meet my usage. Recently I received a bill stating that my monthly instalment was being increased to almost 4 times the amount because a debt had accrued. I raised a complaint and after a number of lengthy calls I reach a resolution but I was told to contact Bristol In September 2021 as my tariff would expire. I have so far spent over two hours holding to get through to speak to someone. I was put through on one call only to be cut off. Once all this is resolved I’m changing energy providers and I would advise others to think twice before you get involved with them.

Simply awful experience with Bristol Energy. We have been owed £150 after closing the account in June. We are still waiting and every phone call made comes to nothing. We wait the 10 days you claim it takes to send the cheques, yet they never come. I have lost so many hours of my life on hold, so many false promises. We wait. We call. You promise. We wait. We call. You promise…. Nothing. You are the only company that I know of that still sends out cheques. With so many issues with this system it begs belief as to why you don’t help your customers and just pay via a quick bank transfer. I can’t wait any longer. A formal complaint has been lodged but I am still waiting for a response. I guarantee it will come to nothing again. Why why why!?

I have tired to call Bristol energy today no response. I have direct debit change from £35 to £107. I paid the balance off in July for £204. Money came out from my account twice in July I was told my direct debit is going to change to £65 . The service is rubbish I am going to cancel my supplier what a nightmare .

First time moving in the UK and this is our first supplier but it hasn’t been a month since we’ve experienced poor customer service. We have been billed including the previous tenants’ rate and have called their line several times to correct and close this after providing all their requirements we still haven’t received any response and now they sent us another letter for the payment and said it would affect our credit rating when we’ve already been doing this for the past weeks now. We’re extremely frustrated. They’re not even reachable via email or landline. Their site also has issues and won’t let me log-in. We’re literally stuck.

Chasing our tenant for money even though she was never a customer. Cannot get hold of them to speak to a human.

still waiting for credit refund of £44.31 acc 200295123 after leaving them over a month ago , now coming up to 45 minutes waiting on the phone to speak to somebody . The service is a joke think i need to go higher to the energy ombudsman ,(day after posting first part of review) have had a reply explaining how the system works but it would have been nice to have actually spoke to somebody in the first place instead of giving up waiting on the phone after 50 minutes /seems easier to contact bristol energy through trust pilot rather than directly ? .

Honestly the worst service I have ever received, been on hold for hours and I requested a call back yesterday and no one ever contacted me. 4 days of trying to get through and no luck. This company is an utter joke and I wouldn't ever recommend anyone to ever sign up with them. I'm desperate to shut down my account but I can't get through to anyone to tell me how to do so. Avoid this shambles of a company at all costs!

Well it seems they have gone from 16th rated with Which and now have fallen off some kind of cliff. Call 1 14/09/21. I have waited 1 hour on the phone to get an answer before giving up. Call 2 15/09/21 45 minutes, answered by a voice message recording then hung up Call 3 15/09/21 58 minutes answered and then hung up on before my hello was responded to. Call 4 15/09/21 40 minutes and was answered. DD sorted so all good there but really almost 4 hours on the phone?!?

Signed me up without my knowledge or consent. Wait times of over an hour on phone and no response to emails. I feel sorry for anyone who has actually chosen to be supplied by them as you have zero chance of getting in touch if there is an issue. Update- how are you able to reply to my review quicker than you can answer the phone? Account number correct and property address correct, but as you are trying to transfer my energy supply without my consent, not all personal details match

A complete shambles of a company. Customer (lack of) Services don’t answer the phone, despite being on hold for over a hour. Unable to complete the most simple of tasks, such as switching from my current supplier. Call handlers state they will do something and then don’t. Worst company I have ever dealt with. Avoid at all costs.

Such poor customer service. I have filed a form 3 times for an address change and no one has bothered to contact me. I wish I never switched to this supplier. So useless

I have not received a refund of the £160.15 credit on my closed account reference 200380252. My final statement reference 403070560 stated that this would be refunded to me within 10 working days. It is now several weeks later and I still haven't received anything. I cannot get through to anyone on the phone to make a complaint. My emails have not been responded to. Please can anyone help??????

Debatable is the right term to use, very hit and miss this company

Dreadful company. Left them in June and still no sign of my credit balance despite phone calls at which they promise the money is being sent (of course it isn't) and emails of complaint, which they ignore. Don't go near them . Energy Regulator next stop.

Please see previous review & update. Rang 06.09.21 & as noted no gas meter reading had been added to my account. Advised that their data collection team would be in contact to take another reading as apparently it has to start from a new date as BE have messed up. BE before replying read fully previous review & the update. No excuses this should have been resolved immediately following the phone call. Will wait until next tuesday & then contact ombudsman, as I have tried to resolve the issue direct with Be without success, & a consumer afafirs organisation such as daily mail. Viv