Extremely poor service and don’t seem to have any idea what’s going on with your account

Absolutely pathetic excuse for a company. Useless customer service, constant glitches, and no help when escalating complaints. We switched to them as a provider and I will forever regret that day. Avoid at all costs.

I moved house over 6 weeks ago and I am still waiting on my final bill. Worryingly the app has registered gas usage on my account for some of the time that I have not lived at the property!

Sure they are now more expensive than many providers, but the real cost is when you leave. They keep taking the Direct Debit, then keep you waiting eight weeks less four days to return your money. Except that then they don't return it. And to make a complaint, they tell me, takes another eight weeks before any escalation to Ofgem or any other body. Clearly I am writing this so you stop your direct debit well ahead of leaving if you have a credit balance. They put your energy charges up even more for that leaving period, but better than four months fighting to get a refund. (Oh, and Customer Services have a standard reply that they take ten days to respond to your communications now). Hope that helps you.

Been with Bristol for just over 1 year. Their energy price is perhaps not the lowest but is reasonable and having expressed the wish not to have smart meters installed I have had no hassle unlike previous suppliers. Their customer service is excellent - friendly and helpful and everyone I have spoken to speaks clear English.

well pleased with all at Bristol Energy grate to see my gas bill is under control and you are keeping me informed with my meter readings when you need them .Keeping up to dated with my cost of gas witch i use thanks....

Our experience with Bristol Energy We have recently changed to a different tariff and this was carried out very efficiently. We did have a difficulty sending in our meter reading but this was dealt with quickly and politely We are very pleased with our excellent experience

Very happy with Bristol Energy. I submit a meter reading every month, receive a bill for the correct amount and pay by internet banking on receipt. No estimated monthly Direct Debit and never paying for the actual amount of energy you use. I won't change from Bristol Energy while the current system is in operation. Had no end of trouble with our previous supplier (now in liquidation) to get a correct bill. Dragged on for over a year.

I have found Bristol Energy very easy to deal with, customer service answer telephone calls without much delay. Their statements are clear to understand and I have just referred my new next door neighbour to them.

Problem setting up direct debit on new contract. Otherwise fine.

They are absolutely useless -- I moved my electricity and Gas over ... when i open my account details gas is missing ??? ... its impossible to talk to anybody

This is my second review on this company, please save your sanity and money, do not have them as your energy supplier. Over a year since I highlighted my meter issue and 9 months since the Ombudsman ruled in my favour and still the issue isn't resolved, little to no contact with BE and no resolution in sight. Do yourself a favour and stay away from these charlatans.

Increased D/D taking into account past usage but without taking account of the balance monies that I had in my account or the fact that usage was higher due to lock down and therefore being at home far more than normal. Despite querying with them they failed to amend, unlikely I will renew again.

Started on a 2 year contract, which was good to begin with but the Customer support steadily declined. Supposed to have smart meters fitted, they managed one, didn't show for the other. Then when I queried an invoice told me I had no smart meters fitted (I sent them a picture of the one they managed to fit) The BE app started to become unresponsive, not always displaying correct information. Constantly in credit, but direct debit only reviewed once until I demanded a refund (then told maybe I should increase my direct debit ... So you could hold more of my cash ??) Final straw was trying to obtain a final invoice. Overbilled horrendously, called ... No return call. Emailed repeatedly.....no return Email to discuss my concerns. However plenty of Emails and texts demanding I pay the final invoice. Finally I managed to get hold of someone who didn't fob me off and explained the situation. Surprise, Surprise ... The invoice was wrong and they owe me money. System error apparently. Months of frustration, you decide if it's worth the hassle !

Non existent customer service. On their website says it could take 10 working days to answer a quiery (and in their autmatic email response too). Now I submitted a form on their website on 1st April (no joke) then waited for a month. So I sent am emil to their customer services on 2nd May thinking they have to answer within 2 weeks. As of yesterday 15th May received a reply which says "yes of course please call us back or submit your meter reading and will see what we can do." But when I checked they replied back to my first enquiery on 1st April! 6 WEEKS to answer with zero solution to my issue!!!! So the issue is still there, charging twice as our monthly usage so we are now in £325 credit and it will go on and on and on until I will switch to another supplier than they have to refund me I guess... UPDATE: on 26/5 had a reply that they will issue a refund in 10 working days (or in 2 weeks if you like), well it's been 16 days ago and still no refund... UPDATE 16/6: still no refund after promised on 26/5 so I opened a case at Energy Ombudsman, I'm done with them. It's been 11 WEEKS since I contacted them to get our direct debit changed and get refund... UPDATE 19/6: finally received a check via post from Bristol Energy.

I approached Bristol energy 2 months ago regarding the fitting of a three phase meter and initially everything seemed fine. But 2 months later I have had no information as to when this might happen or even when someone might come back to me. After being frustrated trying to contact on both email and the phone I contacted on social media and was asked to be patient. I really need to know how much longer I need to wait! The response to this complaint is again be patient with no indication of timescales or service standards. Still no closer to knowing when I will have any concrete information.

I left a message on Bristol Energy answering service 8 days ago and was advised someone would call me back to discuss my current tariff. I have received no call to date, yesterday I left another message asking for someone to call me back and I have not received a call. This is very poor customer service.

Customer service is letting you down at the moment. Been a customer for a few years now and simple requests, i.e. for direct debit payment amendments, are now falling on deaf ears, causing me to fall behind on by overall bills. Sort this and 4/5 stars should be achievable, as most other contact and responses have been OK otherwise.

Although I renewed my contract with you for gas @ electricity for a further two years,I noticed quite a large increase in the gas costs. I will be checking gas @ electricity prices being charged by your competitors during this period and will expect you to lower your charges in order to compete. I am aware that there are no leaving costs but hope that this position does not arise,as Ilike your ability to reply to my queries quickly and as a retired chartered accountant I like your invoice presentations which are easy to understand.

Very happy and it’s easy to send in your meter readings