Bristol Energy has alway given me honest advice I have been with them for a few years ! can’t fault them ! I am a pensioner can’t afford to pay large amounts ! They guide me very well

Dreadful company. How the can claim to offer excellent customer services l have no idea. I send 2 emails complaining about a direct debit increase - both of which were never answered. In the end l had to phone the company to resolve the issue. They claim to review accounts periodically so that direct debit payments are aligned with usage. However, they increased my direct debit payment even though I was over £400 in credit! When l called customer services I waited for 20 mins to speak to someone. And the entire time I was waiting, l had to listen to the worst music I think I've ever heard. And my direct debit ? Yes, it was reduced by quite an amount. On the plus side, when you are eventually able to speak to someone, they are very helpful.

Many errors on annual tariff change. Still awaiting smart meters to be sorted, Ignore Emails. Very dissatisfied.

I have stayed with Bristol Energy after checking compare sites i found their prices and standing charge very competitive i also like that they are green energy and i chose to renew for a 2yr contract because they have no exit fees if i find cheaper else where at a later date i can swop i give my meter readings every month so keep on top of my bills when i need to speak to a customer advisor the phone is answered quickly by a staff member i can understand and my queries are sorted quickly

I tried calling, writing emails about six times and lm still waiting for a reply ,your calls say you will get in touch within four working days that’s was weeks ago lm still waiting. As for emails all l got was download the app which l already had and it still doesn’t work very bad service.

I'm generally happy with the service and really want to support the green initiatives and a socially responsible supplier. I am fed up with how long it takes to get through on the phone. It's really clear you don't have enough staff.

The supply of electricity isn't an issue. It is the lack of availability when questions arise. FAQ, automation, website doesn't cut it. Human discussion is required. Phone and wait 15 mins. Finally get answered by some person who takes details of your concerns, but actually does nothing. They are there to answer calls but you get no answers to your questions; someone else will do that "perhaps". They phone you back at their convenience, but it won't be at your convenience necessarily. So you don't pick up, and as far as their concerned, job done. Nothing is resolved. Since the sale of Bristol Energy the system is unable to cope with phone calls that go through a filter as described , or Emails that remain un-answered. Or asking through the "app". Still awaiting on a reply since 22 April, Now it's 12th May, Wait 10 days for a reply they say! Why should we? Because of your incompetence at offering a service. If you drive into a petrol station to fill your car, you're not waiting 10 days before they switch the pumps on...... In conclusion. Bristol Energy are "a supplier" that showed promise but made no money. Now their purchased by another and they are just weak, disorganised, understaffed and unable to deliver customer support. So after so many words as above; they can be termed as "disappointing".

Excellent service and staff, they are always finding the right solutions for you so to save you money but they keep the great service. All the staff are very helpful, friendly, knowledgeable and with strong integrity. They are excellent in communication and they keep you up to date with any information that would help you and your household. Definitely the energy company you should go for

I had a very good experience with Bristol Energy for the past 2 years until I recently tried to contact them about my renewal options - my email was ignored and multiple phone calls were not responded to within the indicated time period. This was the first time I had tried to make contact since the takeover by Together Energy. I also didn't receive the usual 3 monthly mail about providing meter readings, so my latest bill has been over estimated. I hope that this is just a temporary dip and the customer service experience improves dramatically in the near future as it was always easy to get through directly to an agent on the phone when it was just Bristol Energy.

They play the rip-off tariff games by switching you to an expensive tariff when the old one expires - because in the absence of you saying otherwise, they logically assume you would like to move to the most expensive. That has now been outlawed but they profited while they could. Their web site is rubbish, half of the functions don't work and they don't reply to emails properly. I am still being sent letters threatening me with debt collection - despite my having been a customer for many years, made arrangements to pay it off and the amount being less than 200 quid.

Good company with great tariffs pity about the £10 per month standing charge.

Bristol Energy have been brilliant since I joined them in 2015/16, but I'm disappointed that they have decided to end the twelve pound per fuel discount for being paperless and just using online readings and bills. S R Price.

Excellent first class service, well done and keep safe

Good website makes managing your account straight forward and easy to navigate. Competitive pricing, clear communication and above all customer friendly. Delighted with B E as a supplier Thank you

I telephoned Bristol Energy as did not want to be switched to their variable tariff. Molly in the renewal department is fanatic. She took the time to explain everything clearly in a way I understood and ended up helping me with additional things. Molly was very personable, knowledgeable and pointed out benefits that I was not aware of. The customer service she offered me today made me feel valued as a customer and is why I am staying with Bristol Energy - Thank you Molly :-)

This is a horrendous company to deal with. I moved from Bristol Energy to Octopus Energy back in October 2020 and they are still chasing for me for a bill that is not due. They have a totally incorrect meter reading which I have a photograph evidence is incorrect and even their staff have agreed is wrong. Therefore why do I keep getting reminders for an unpaid bill. I have lost count of the amount of time I have wasted calling Bristol Energy to be told, its fine - your account is closed and the bill is in dispute - you won't be contacted again - I have put a hold on it. I called last week to be told the same thing again and what do I get this morning - an email chasing the outstanding payment. I am about to give up and go to Watchdog!!!! My advice would be to steer clear of Bristol Energy.

I am having a number of problems with getting my bill recalculated while my property is unoccupied. The customer service system that Bristol Energy have set up at the moment sends you round in circles. You call and have to leave a message to get them to call back, but then if you miss that call (as often happens due to work) you then have to call back and leave a message, which then puts you back to waiting to for a call back, which if you miss... just repeat. I would be happy if the online account worked and allowed me to manage my account remotely through that - but this also doesn't work as it sends you a password reset link but then says the link has expired. I despair. After trying this three times, it has asked me to call customer services to unlock my account, which then puts me back into the leave a message and we will call you back nightmare loop. Having a functioning online account system would remove the need to phone, and therefore help reduce pressure on staff, so phone calls might begin to be answered again, and would also help me manage my account. Currently I feel that once this bill is sorted I am planning to change provider as it's too stressful to deal with managing the account.

Left several messages on urgent matter that has a knock on effect to something fairly important to our life. Noone calls back after leaving several messages and emails. Need URGENT response please Account number 200330955

Terrible customer service, terrible broken website, awful broken app, can't get through on the phone and it's been 5 days and they still haven't replied to my e-mail. PLEASE DON'T SWITCH TO BRISTOL ENERGY!!! Worst mistake this year.

Awful company to deal with. Constantly try to increase payment by £30 -£40 a month. When eventually you do speak to them they say computer error and cancel increases planned to direct debit. Happens every quarter. Now outsourced customer service to India, after long wait on phone get told ' someone from the company will call you back in few days, we are just a messaging company'. Don't consider them at all as your energy supplier. I am off to seek alternative now.