todo impecable siempre, servicio a la clientela diligente

Everything was smooth. Good communication with the shop, I recommend! :))

Muy contento con las botas de alpinismo, el envío fue en menos de 48 horas a España con un precio muy competitivo. Volveré a comprar en esta tienda.

Fantastic service! Superb communication throughout and a very respectable 13 day delivery time to Sydney, Australia. I had initially miscalculated the exchange rate and the correspondence between myself and Alessio was prompt and direct throughout. He cleared up the issue seamlessly and my kit was on its way to me in no time at all. I was initially apprehensive as the equipment was a hell of alot cheaper than anywhere else but it seems somethings are too good and yet also true.

Commande passée le 25/03, le site me dit expédié dans la journée. Nous sommes le 27/03 aucune nouvelle…mail envoyé hier , aucune réponse.

I wouldn’t order from this website again unless you know exactly what you want and you’ve tried it on. I followed their measurement guide but the harness I bought wasn’t the right fit. They don’t anllow exchanges and they don’t really have a customer friendly return policy. Really Wishing I had ordered from a different website.

Negozio molto fornito, con ottimi prezzi e spedizioni velocissime. Ho ordinato uno zaino e in 24 ore era già arrivato.

Personale gentile e competente ritornerò Sicuramente

Malgré des avis mitigés, j'ai effectué une commande après un 1er contact par mail. Service, suivi et délais impeccables. Rien à dire. Ma commande a été livrée dans sa totalité avant la date prévue d'expédition !! Je recommande ce site et referai sans hésiter une nouvelle commande d'ici peu.

Negozio molto fornito a prezzi molto interessanti Ho acquistato uno zaino Ottimo prezzo spedizione molto veloce e gratuita Consiglio

Servicio de paqueteria de calidad. En todo momento han cumplido con los plazos de entrega y rapido.

Il servizio è molto peggiorato negli ultimi tempi. Compro da loro da molto, e sono sempre stati molto precisi e veloci con le spedizioni. Ultimamente mi capita che ritardano anche di una settimana. Probabilmente è ora che ricomincio a comprare da sportler o sportokay

Malgré le faible montant de ma commande, j'ai été traité avec la même importance qu'un professionnel. Merci pour votre assistance.

Azienda seria con ampia gamma si prodotti e brand a disposizione. Punto forte nella mia esperienza è stato il ricorso al servizio di assistenza clienti. Avendo riscontrato un problema su un acquisto sono intervenuti prontamente con il ritiro e la sostituzione dell'articolo. Nello specifico la sig. Angelica è stata gentilissima, disponibile, efficiente e molto professionale.

Todo perfecto, muy buen servicio y rápido.

Very happy, arrived very quick, love my purchase.

Variedad de productos, buenos precios, óptima atención al cliente y puntualidad en la entrega. ¿Qué más se puede pedir?

Todo fue correcto, también el envío y la entrga

Facilidad en el pago y respeto de los plazos de entrega. Todo perfecto.

Ordered $900 worth of gear. Shipment was delayed for two months because they sold out one of my items but didn't bother to email me about it. I had to reach out and ask. When they responded there was a lack of help in figuring out what options I had at that point. I had to come up with my own option which was to replace it with a similar item. They didn't even bother to look for me to see what was an equivalent item. When my item was finally shipped they emailed me afterwards to slickly tell me that one of the CAM's I ordered was sold out and refunded me for that. frustrating as I've already been waiting over two months. My shipment was held up for two weeks at customs because they didn't give customs a merchandise list so customs didn't know what was inside and therefore could not release my item. I again had to email them about this and they didn't offer any explanation. Finally when my shipment was delayed I had to shell out $400 in shipping brokerage fees from UPS because apparently they had UPS do the paperwork instead of doing it themselves. I'm not sure where the communication brokedown so badly. It was by far the worst buyers experience I've ever had in my entire life. so... buyers beware. They did email me recently to finally apologize that they had a staffing shortage. But somehow it doesn't ease my wallet or my frustration. I would give them zero stars except I did receive my gear, and i guess I'll survive UPDATED 3/28/24 i appreciated their diligence in reaching out to make things right. as a customer it feels good to know that my frustrations are heard. decided to add stars back for good customer relations. since then after much research i took a chance and ordered two more times using local postal service. i read local postal will handle the customs paper work free of charge. sure enough it worked perfectly and i received both new orders. im glad to make ammends and continue to shop here as it is a really great resource for climbing gear.