Great customer service from Aleksandra! I recently ordered a gift from my 1st years, but later on the same night changed my mind as I preferred a different design. I emailed customer services and the following morning my original order had been cancelled and refund processed. Thank you!

Excellent customer service, a speedy response to an email with a genuine offer from Aleksandra to help sort out a problem. As it progressed, no replacement was necessary but I was grateful for their helpful approach.

The products we received were all individually presented and packaged in their own boxes. We are very pleased with the items we received. We did have one blip with a missing delivery but I sent a chat to my1styears and got an immediate response from Aleksandra - Management Team who just grabbed the issue, kept me updated and dealt with it exceptionally well. (Delivery blips do happen). So a big thank you to Aleksandra

My customer service experience was outstanding, a big thank you to Shannon part of the management team! I ordered a Christmas bauble and unfortunately it arrived broken, reordered again and same thing happened!! 3rd time successful, fast response extremely efficient service.

We lost a part of a lovely my 1st years gift and they very kindly replaced it free of charge, even though I was expecting to have to purchase it. Good quality items. Shout out to Geraldine on customer service, who was very helpful.

Geraldine was so helpful & provided excellent customer service! I had an issue, which quite frankly was my mishap however Geraldine was very understanding & a replacement was in post & arrived 2 days later! I have had bought many items from My1st years & this has only encouraged me to buy more!

I think a company's customer service is just as important as the products they sell, and their products are amazing! I made contact with My First Years as I have a query regarding a previous order and Geraldine was absolutely amazing and resolved my issue quickly and professionally.

The order came through very quickly. The robe is lovely however the gift box arrived damaged so I could not use it. After contacting the company a replacement box was despatched all communication was fast and helpful. The replacement box came really fast which is why I have increased my review to 5 star

After having bought the pull along train, which I had personalised, I then found out the baby’s name had been changed 🤦‍♀️ I contacted customer service and my query was dealt with by Aleksandra. She was exceptional and so professional. Instead of replacing the one block, she arranged for a new pull along train to be sent to me on the 19th November and I received the new train on the 20th November - for which I am so grateful. This exceeded all my expectations - I would definitely recommend My First Years. I have bought from them over the past few years and never once been disappointed with the quality of the goods purchased. This time, even though it was my fault, they couldn’t have done more. I don’t usually write reviews but in this instance I felt it was the least I could do.

Amazing customer service and i love the customised toy for my nephew. There was an issue with the courier service getting the order delivered but Aleksandra helped me with the issue very efficiently to get a new product sent to me :) - she is very lovely!

Shannon is amazing! The order I received was not expected but Shannon sorted this out for me so quickly and efficiently and I am so appreciative. THANK YOU!

A query followed up quickly and helpfully by Mary Joyce. Lovely quality items and great customer service. Would happily order from them again!

Terrible service! I have had present from this company and thought it was great! So I bought a wooden toy for a present. And it arrived in such poor quality that I couldn't gift it. I reached out to the customer service team and was told I would have to pay to return it even though on the site it claims 'We will cover all costs for the returns of the product and replace instantly'. Terrible service, I wouldnt waste my money or time on this site.

I made an error when ordering and messaged customer services Aleksandra was so helpful and sorted my problem out so quickly and efficiently I have re-ordered correctly and can’t wait to receive it! Thank you again for your help

After a mistake on the personalisation of my order, I was very impressed with how quickly the issue was resolved. Dorota was very friendly and efficient, keeping me well-informed throughout the process. Despite receiving an item with a discrepancy, the handling of the situation by Dorota and the fair, efficient company policy is a credit to My 1st Years!

I have used My 1st Years on several occasions. The quality of the items are always exceptional! I have used their customer services twice and on both occasions the service has been amazing !! The team are quick to respond and resolve any problems straight away! On my latest purchase the free gift box was damaged, as it was an important gift I asked customer services to resolve the problem. Ewelina, got back to me very quickly on the same weekend day and arranged for a new gift box to be sent to me as a priority! The service that you receive from this company is second to none ! I wholeheartedly recommend them!

Mary Joyce was so helpful with a return and re order of a backpack for my daughter!

I had to contact my 1st years recently due to my order being delivered to the wrong address this was very frustrating aswell as upsetting but Ewelina sorted the problem out for me in a prompt and courteous manner

I have used this company many times for gifts, but recently had an order which the personalisation was hardly visible. However, the 1st years support team member MELOJEAN resolved this quickly, by having these re-printed in a darker font and are now going to make great cousin Christmas presents.

Avoid like the plague!! My parcel went missing and the customer service was shocking. They had proof that the items were left outside. Tried to claim I had signed for it when I wasn’t even in the country. Then told me to go to police report, all for a £40 order. Keep the money you scamming bastards.