Excellent help from Lawrence when my parcel went missing and eventually located. Especially as it was a weekend. No fault of the company. Table purchased is lovely.

Made an order and wanted to change sizing so messaged and Lawrence was very helpful and sorted it straight away. Very happy with service.

I needed customer service with 2 items that I purchased. I spoke to Dorita, and I have never had customer service like it. She was amazing and went above and beyond for me. I would shop again at my 1st years, simply because dorita was so helpful! Thank you very much, would happily shop here again.

Prompt delivery of order, good customer service, nicely wrapped in soft boxes just made it so special. Ordered kids back packs, personalised Mac and towel.. all really nice quality.. would order again. Made mistake with order and got prompt response from them.

My purchasing experience was very positive and Shannon was really helpful

Absolutely lovely Little doctors kit, such a shame The case was damaged quite badly in one corner and a few markings on the side and bottom. However, the luxury box that it arrived in was not damaged, which makes me think this was re-purposed from a previous order. Edit- customer service was so helpful and offered a few options 😀 thank you

I ordered 3 dressing gowns for my grandchildren and they arrived before the delivery date. They are beautifully hand made in lovely gift boxes, I also ordered the gift bags but they never came. I emailed Lawrence at my 1st years and within 30 mins he had refunded me and responded straight away. Cannot fault the way this company work there products are beautifully made I highly recommend and I will definitely be using you again. Thank you so much.

Excellent customer service. I’d particularly like to thanks DOROTHA for her exceptional customer service. I had some issues a few weeks ago with my order, and DOROTHA was extremely professional and sorted it out right away. Thank you DOROTHA