Is this even a real company? So they've collected my car and now have it. Then have text a text saying the claim and repair is on hold until I call them. Over an hour on hold and no one is answering? ON HOLD AS WE SPEAK, STILL NO ANSWER. Seems they're upto something and that's why I also come to check out their reviews and came across everyone who is having the same issue. Return my car is you're not going to repair it or answer and I'll have to find someone else!!!!

Granted I missed a call today due to a hospital appt . However, have tried several times today to get thru . I'm still on hold while I type this message. My last attempt before this one was over two hours. Have screenshots to prove this. Defo not impressed. This is appalling customer service.!

Can't given them a review on their work as NO ONE answers the phone.

This review is about my personal experience with MRN. I phoned them today at 08.00. It took 5 minutes to answer my call. The person that dealt with me was very professional. She arranged everything and sent me the links to send photos and arranged a garage. She also added me to the portal, to check on the work being done. We'll done, MRN.

A totally incompetent company, no communication even RSA cannot achieve it. We now believe that our motability car has been repaired for almost 2 weeks and is waiting to be transported to us. Hopefully if our car is remodeled again MRN won't be the repair agents

Giving the motor repair network (referred to from here-on-in as MRN) one star is one star more than they deserve. My car was involved in an accident through no fault of my own in early May 2023, my insurer uses the MRN to assign ‘approved repairers’ for the assessment and repair of vehicles. Firstly, it took the MRN 4 weeks to find a garage to assign my vehicle. I was given a rental car after 10 working days of them not having a repair garage. The MRN left my vehicle in the police approved impound, costing my insurer £60 per day, for 4 weeks. Before my car even reached a mechanic, the claim already had several 0’s accumulated, the MRN blaming this on a supply chain issue - something not backed up by the number of quality garages that would happily take in the car and be paid fairly. What you are left with are the garages that take on MRN job for the ‘easy’ jobs and don’t want any that are more complicated. The garage that eventually took my car sent a quote a week later, without including mechanical damage to the track rod (wheel attachment) - clearly not actually having assessed the car at all. When I spoke to them and informed them that if they were to fix the car as per their quote, it would end up being a very expensive door stop, they accused me of not noting the damage on my insurance claim (not true - something that the insurance agent that has been helping me admitted on the phone, we went through all details together). The second quote that the garage submitted for for a full suspension unit, at a cost of over £8000 - informing me that the car would likely be a total loss. I then arranged for the car to be moved to my own nominated repairer at a manufacturer specialist repairer for a full assessment. My repairer has informed me that the quote submitted on behalf of the MRN was essentially fraudulent, as there is no damage that merits the replacement of the suspension unit. The nominated garage wanted to write my vehicle off, in the aim of only having to carry out simple jobs. One of their first questions to me was ‘is this a motorbility vehicle’, when I said that it wasn’t, they seemed markedly less interested in the car. Avoid this terrible company like the plague and opt to choose your own nominated repairer. Save yourself from the haste that I’ve had. My plan is now to put this in the hands of a solicitor and as many press agencies as possible, to spread the word about this practice. My insurer has been incredibly helpful, I just wish that they wouldn’t work with this third rate company that seemingly enables fraudulent garages to defraud both the insurance companies and the end consumer.

Won't answer the phone, owed money and a large amount since December, they have no intention of paying so now i have had to pass the debt to our customer, who we've had an amazing working relationship with for 15-plus years! how they are allowed to trade is beyond me

When I read all the reviews on here I was a little worried when I found out my motability car was going to be fixed through the motor repair network… but I had an accident two weeks ago tomorrow and I picked my fixed car up today… 3 days after my accident it was arranged for my car to be picked up… I messaged them through my online tracker for an update and I was replied to the same day… I haven’t had to call them so can’t comment on that part. But overall I had a good experience.

I received a claim number off my insurance company on the 25th of may instructing them to phone me regarding the repair I have spent hours on the phone listening to jazz music and no one has answered me my insurance company has sent them 4 emails instructing them to phone me still waiting .how they are surviving I do not know I will give them another week and then I will cancel it

I've tried contacting this company to repair damage. I've spent over 6 hours (on hold) over a number of days. No success. Never got through.....Ridiculous, I've wasted so much time on this. Requested call back from their enquires email, acknowledgement came next day to say this had been passed on, still no call 5 days later. Insurance company also escalated, still no call 5 days later. Poor customer experience

After my previous review regarding these clowns i find myself writing another, unfortunately my insurers use these useless *#*^+# for all their vehicle repairs, i had an accident back in June on the 18th 2023.... it is now 14th July 2023, after numerous emails and attempts at phone calls i have had no response from Motor Vehicle Network... on Tuesday it will be a full calendar month that my vehicle has been sat outside my house waiting to be assigned to a garage... it would of been nice if there were even an update... but No Nothing !! as i am typing out this review i am on hold, waiting to see if they bother to answer my call..... 1 hour and 6 minutes and counting !!!!! if i were allow to swear on here then i would, can i give you all some advice ?? before you take up insurance with your next insurer then i would check to see who repairs their vehicles if you had an accident... if its Motor Repair Network then stay away at all costs..... the one star i have given this review is too much, if there were minus stars then i would rate them as a thousand minus !!!

Didn't answer the phone gave up after 41mins

Motor repair network is a terrible company that do not answer the phone, don't matter how long you been ringing them, they just don't answer even after 2 hours still no answer eventually your phone will run out of battery, the worst thing is there's no call back service in place.

Waited 9 months for my minor damage to be repaired, still waiting. Since, then we had someone drive into our car causing greater damage. Received a message from this useless company saying that the work had been allocated to a certain garage, checked online status and my vehicle is awaiting collection. But our vehicle was collected by another repairer a month ago from MRN. So these guys dont even know which repairer is repairing my car! Been on the phone WAITING 45 minutes, now no answer. AVOID AT ALL COSTS

Nobody ever answer the phone on motor repair network I been on the phone now for 2 hr no answer and no call back service, terrible service.

Bad customer service and they don’t care about the customer I was calling on my home phone while on my mobile speaking to them on FB messenger I asked for a phone call back but the person on the end of the messenger gave me the number to call after I explained I was calling already

Genuinely wish you could give 0 stars! Avoid at all costs!! Motability car 5 months old been rotting for over 6 weeks now. Cannot get hold of these people however much you try. Looked to check the update and they cancelled the claim 😂 Absolutely shocking service.

Most useless repair company I’ve ever had to deal with i was kept holding on the phone for 40 minutes with no response, its just as bad getting in touch online I was told to wait for them to call me back, do not waste your time with them.

2 months since my accident and still no contact what a complete waste of time if I had the choice I wouldn't use this repair company fed up and just wasting my time

Worse company ever! My car accident happened last July and it’s still not fixed, when you call your on hold for over an hour, I’m being fobbed off constantly, stay away they are a joke, I even wrote a complaint 2 weeks ago and heard nothing