They don't answer any calls or emails, 9 months after an accident and I'm still waiting!

If you get put with these jokers just find someone else to deal with your car repair as you will be waiting along time they are not contactable they will not answer any of your calls or emails. This company should not even be in the motor industry they are useless and I don't no why RSA INSURANCE deals with them. Just look at the rest of the Trustpilot reviews. I rest my case.

won't answer phone. Haven't got a motability vehicle in for repairs yet (12 days post incident) leaving disabled lady unable to access the community. Won't provide a courtesy car. Disgusting

I came across Motor Repair Network via Marshmallow insurance. MRN outsourcing process has no regard for quality. After you pay the excess, you are on your own, no will to resolve the problem at all.

Absolutely rubbish 1/30 minutes to answer phone then automatic txt response can not get hold of anyone

Complete waste of time you can't talk to anyone. Very surprised that motability deal with a company like this when people who are iMobile need their vehicle for a means of transport.

If I could give zero I would took nearly 3 months to pick my car up they do not pick up the phone or reply to email or web chat it took 5 months to get my car back to me the only time I got phone call was when the police we’re getting involve they had the front to ask for a review what a joke I would never use this company for anything there a joke keep well clear

Absolutely appalling customer or lack of service.4 days later and I still haven’t managed to get through to them.I have been on hold listening to horrid music for over 45 minutes each time.I have tried the web chat and still no one comes back to me.Really surprised that motability RSA insurance has started using this service.Would not recommend to anyone.

If I could would rate them as -100. My Motability car was involved in a Hit and Run. Spoke to insurance company referred to Motor Repair Agency to organise repair. It took me five hours, over two days to get through listening to repeated music which nearly drove me mad. No message updating what number I was in the queue. When I did get through I commented that I had been waiting 2 hours to be answered, no apology. A very cold/uninterested agent took me through the questions. I was given the wrong information by MRA regarding the getting a replacement vehicle. Never experienced such appalling customer service. Perplexed why any insurance company would want to be associated with MOTOR REPAIR AGENCY.

What the hell is going on I have been holding for an hour at a time yet still no joy of speaking to a person , finally whilst I was calling them they left me a message with a digit missing on the number they left me so I could not get hold of them it’s been 2 days I have been trying to get hold of them , they are not worth a review

Do they have anyone answering the phone? Just spent an hour on hold listening to damn sax lift music

If i could give less than one star I would They've had my car for 2 months now. No contact, no repair, no nothing. Can never get through to anyone on the number, you're on hold for at least 30 minutes everytime. Absolutely pathetic.

I last wrote a review on 15 March 2023 regarding the lack of response to an accident on 27 February 2023 whilst the car was parked on the road outside the house, it is now 5 June 2023 and the car is still parked in the same spot when damaged. Motor Repair Network (MRN) have still not made contact to arrange the repair, I have tried numerous times to phone MRN but as usual they don't answer the phone, I did manage to communicate with them on Messenger and after discussing my complaint they advised me to phone them Eh!so I said again your company does not answer the phone, Oh! I will ask them to phone you - IT HAS STILL NOT HAPPENED - As this is a Motability car I spoke to them and although sympathetic all they could do was speak to RSA the insurance company and I was on hold when this conversation took place then I was transferred through to RSA and they gave me the old Mantra about the difficulty getting car parts from abroad but they found it difficult to explain to me about how they can order parts when no one from MRN has inspected the car to see what parts are needed. Come September RSA will no longer be the insurance company for Motability. So it is now over 3 months since the accident and the car has not moved and also has a flat battery. Looking forward to the Party if the car ever gets repaired.

Absolutely horrendous! They collected my Motorbility car in November 22! It was in a compound for two months as they couldn’t find a garage to repair it as it is an electric car. It went in for repair in January and I’ve had 5 estimated dates of completion. It is now June 23 and my car is still not fixed! This is I think totally unacceptable. Why RSA use this company is beyond me. I had my car for a total of 8months, they have had it for the rest of the time and by photographs seen my poor brand new car is in hell of a state. I would never use or recommend this company, unfortunately I had no choice.

10 days in and still not got a hire car or a repairer allocated. Long on excuses, short on delivery. May you live in interesting times.

Absolutely disgusting customer service. When ringing they sound like they can't wait to get off the phone. Don't feel wanted and shouldn't be ringing them. Biggest mistake having these sort your vehicle out. Horrible experience having to ring constantly for updates. No high car / courtesy car. 😤AND THAT HORRIBLE SAX MUSIC WHILE ON HOLD DROVE ME BLOODY BONKERS. HORRIBLE😡 HORRIBLE😡 while the music just repeated constantly waiting over 25 mins to half hour with that dreadful music. EXPERIENCE......Unbelievable horrible dreadful experience with the garage network. 🤬👎

Everything that’s previous comments mention are true. And contact details on website are mostly not in use anymore yet they are still displayed. A joke of a company

Absolutely terrible. Have been trying for days to contact them to have car repaired. Left on hold for hours at a time. Cannot speak to anyone and have received a text saying if I don’t contact them in 5 days my claim will be closed. As a Motability customer I rely heavily on my car. Still waiting on car to be repaired now been 7 months. Only contact with them is to ask for photos which I have sent 3 times, received confirmation each time. Had another phone call today. Guess what? Asking for the photos I have sent 3 times previously. Refusing to send any further photos. If you want to keep your sanity. Refuse to deal with them. Totally incompetent

How this company are allowed to carry on operating I have no idea . Why RSA are insistent on using them is another mystery . They are so rude and ignorant it’s unbelievable really . AVOID AT ALL COSTS !

Someone crashed into my car 21st April my car was not drivable after this accident due to them hitting me side on in wheel so car was taken to a compound and repairs was handed to motor repair network. It has been over 4 weeks my car is still sat in a compound no repairs have started they haven’t even went to look at the car to see the damage or anything .. they don’t answer phone calls , emails or online chat. I’ve spent countless hours on hold listening to the dreadful ‘music’ which has gave me an ongoing headache really . I keep getting silly text messages from the company to say they still have not been able to find a garage … this is 4 weeks later and they have not found a garage? Starting to think this is some type of prank or sick joke because surely this isn’t a real company ??