Excellent Customer Service and Amazing Quality Awards. Nicole is always so amazing to work with when ordering our awards. She is quick to respond, helpful, and professional. Awards are top quality at a fair price. Everyone always loves how nice the awards look.

Great customer service! Cheyenne Livingston was awesome! Order arrived early!

Awards were high quality, arrived in a timely manner and the staff at Baudville was very easy to work with. I appreciated the proofing process and care with which they packed everything up to make sure our product arrived perfect and safe and sound. This was our second year ordering for this event, we'll be back next year!

The certificates are thick and glass awards are heavy - both great quality.

Due to the initial incorrect implementation of our requested revisions, it resulted in a significant amount of additional reviews and back-and-forth communication.

Friendly and fast! Easy to order!

I work for a non for profit organization and we make awards. I have been a client , customer for over 20 years and will continue. Love the service. I highly recommend them. Drk

Love the gifts from Baudville!! You guys always do an amazing job! Kudos!! 🙌🏻

We always order our yearly Awards from Baudville. The quality of the Awards is excellent. The service is great and the Customer Service Representatives are fantastic.

Great response time. Great quality awards. Great resolution when some of the awards were received broken

I have never had anything but a great experience with Baudville and with their products. Their representatives are always so easy to work with and then turn around time on their products is always right on time! Thank you Baudville for making this part of my life easier!!!!!

Great work!

quick turn around and fair pricing based on value

Very good customer service with continuous follow up from the company. Timeline from the computer mock up of the product to delivery was quick and the finished product was exactly what I wanted.

On 9/14/23 I placed an online personalized order to be delivered by 9/29/23. The customer service representative was very rude. I called several times to have my personalized order revised. Twice, I used the link provided and a name correction. I also needed the logo switched out. The link to revise didn't allow you to upload images. I had to call to get an email of where to send my logo. The customer service rep gave me attitude because I didn't have my account number. I looked in My Account on Baudville but all it had was an old order from a year ago. I gave him my order number, he then complained that he cannot use that number because it is a web order. How was I supposed to know that? All the orders I've placed online, the company's are always use the confirmation order number. There was no other number on the order invoice. It didn't have my account number either. I was confused and didn't know how else to get him to my order. I gave him my email, he couldn't find me. I gave him the email of the person who placed the order for me, he still couldn't locate my order. He used my shipping address and the person listed is no longer at my organization. That person didn't even place the order! After finally finding my order, he resent a link to update the information on my personalized items. I made the changes and waited for the proofs to come in. I went through this for 2 weeks. I paid the expedited shipping, which was $55 only to arrive after the date that I needed it by. I will not be purchasing any personalized items from Baudville. The customer service rep was the same person each time I called, so he was familiar with the issue I was having but his attitude was unacceptable and he made me feel like I was the one who was wrong. So buyer's beware if you order anything personalized online. Make sure you have entered all your information correctly otherwise, it'll take multiple attempts to correct. This whole experience has made me no longer want to order from Baudville and I most likely won't. The customer reps need to be able to use the online order confirmations to locate our orders, instead of having to give a shipping address to locate my order.

Good quality award! The engraving and packaging were well done.

Good selection, easily customizable, quick service

We have been ordering company awards from Baudville for YEARS and never run into any issues. However, we have been a part of an ongoing dispute over damaged trophies since January of 2023! We placed our order in December, and received all trophies broken, in disrepair, or otherwise unusable. When we reached out in regards to the issue, we were told by a customer service rep to simply glue them back together. This is ridiculous, as we paid good money to receive high quality trophies, with our order being over $900. We requested a refund, and instead we were sent a reorder that was NOT requested, and then charged for said order by mistake. It is also worth noting that the replacements were broken in the same manner as the initial order. We requested a refund again, and were then given a credit memo for future purchases with Baudville, in a total that did not match with any order. After this, we contacted Baudville again requesting a refund NOT a credit, and were informed by a different service rep that the credit was a refund that would be processed back to the card used to purchase. We never received a refund. After months of back and forth, unanswered emails, referrals to management, and unresolved phone calls, we were finally contacted by a manager, Cassie. The last time we heard from her was August 15th, almost a month ago. She assured me she would be expediting a check for a full refund, which we never received. She also said she would check with the finance department on the first credit/refund never received. We have contacted her multiple times since, to no avail. At this point, we simply want to receive the refund for our awards that were not able to be used, and move on. We will not be utilizing Baudville's services again, as this is an ordeal that has spanned almost 9 months. Please put thought into ordering from Baudville, as it does not seem we are the only individuals who have had issues with their customer service.

Had a plan in place to get an award here for a deadline date and the plan failed. The salesman was too busy to follow through on his commitment to me. I asked for expedited shipping, and they just paid me no attention.

Friendly comprehensive service with attention to every detail. Very accommodating!