I've made countless orders with Baudville at this point and the service has been nothing short of great.

I've ordered trophy's from Baudville for a few years and the customer service is great!

Great friendly and solution-oriented customer service experience. Thank you for getting my order to me before the expected delivery. We appreciate your diligent and quality work.

I placed an order on 5/1/23 via the phone for 25 pcs of one item and 3 pcs of another item. I made it very clear that I needed them by 5/22. I was told that would not be an issue as long as I approved the proofs asap. On 5/5 I approved one and 5/9 I approved the other. On 5/22 I emailed customer service for an update but did not receive a response. On 5/23 at 8:28am I emailed the rep that I placed the order with asking for an update. I waited until noon that day for a response but did not receive one so I called her and she answered immediately. I inquired about an update and she told me that the portfolios that i ordered would be delivered by 6/9!!! I asked about the trophies and she said she would have to make a couple phone calls to see what happened! I never heard back from her nor did she answer the phone when I called back. You can understand my frustration as she told me on 5/1 that there was plenty enough time to get my order on time. I then called customer service and spoke with Marsha, she told me that the proof for the trophies was just accepted that day and that the portfolios were discontinued!!! Marsha was wonderful, she managed to get the trophies here for our event and a replacement item for the portfolios!!! She deserves a raise for all of her hard work. However, the original rep dropped the ball all the way around!!! She should have known that the portfolios were discontinued and then she should have called me to tell me that. Why the trophy order was never completed on time is beyond me as I approved that proof on 5/5. The entire experience will make me think twice about ordering from your company again. Update: So, you are telling me that in the 21 days from when I placed my order to when I called to get a status update (the day they were promised for delivery) your customer service team didn't know the item was discontinued!!!

The awards were beautiful and delivered on time!

Beautiful, and communication during the process was excellent!

Very nice looking products, fairly easy to order. But make sure you get a proof sent to you or take a screen shot of your item when ordering. Had to have my first order remade, the company took care of me and I am happy with the order. Will order again!

We have ordered from them on several occasions. The staff was very helpful and easy to work with.

Always easy to order and processing is quick

Baudville employees listen, respond and help you through the process. Product is quality and timely. Highly recommend them!!

The customer team members I worked with were kind and helpful each time I reached out to them. The awards I order were very attractive and the timing of delivery was spot on.

There was constant contact between our business and the customer service reps at Baudville once we placed our order. They were very helpful and knowledgeable! I wasn't sure of a few things and they were right on it. Thank You!

Professional service and expedited quickly. The plaque is high quality and looks very expensive.

Great product.

Turnover time is great.

Heather made sure that edits were complete and that the order was shipped on time. The trophy looks beautiful and was well received by the recipient. Thank you!

That their customer service representative is extremely friendly and willing to help me find the item I wanted. Item was received quickly.

Easy to order items

The customer service rep was very helpful. Name is Brittany Rynkar. She is responsive and thorough. Processed our order quickly and efficiently. Thank you.

The website was easy to use, the customer service was swift and handled all my questions. The quality was amazing and how fast I could get the product was perfect.