We've been in this RV Resort for 2 years and continually need to contact support for internet connection. Good support but wish we didn't need to contact periodically to get connection. We have an extender as well and we're across the road from a tower.

It was about a 15 minute wait to get an agent on the phone, but he (Russell) was very knowledgeable and quick to resolve my immediate problem (intermittent service). However, it sounds like the problem (components connecting with a distant router) is systemic and will likely come back. And since I work from home with many zoom meetings, I will likely need better reliability. My TVs constant buffering is also quite annoying but not nearly as critical as the laptop.

Excellent customer service.

Russell Hughes has helped me with several issues in the past. He is always very professional and efficient. Plus he has a great attitude.

Customer service Patrick & Alex are very patient & knowledgable. My only complaint is if the premium internet glitches on tv while watching pre-recorded shows - it will stop the program your watching & load up a new line of options to watch & then automatically spin to next program. Frustrating during football season on youtube tv. Also Prime doesn’t load very well at all. We are in a Mt. RV resort but our internet tower is literally 15-20 ft in front of us. So that’s the only unexplainable problem.

The person that helped me was very patient and knowledgeable. He was able to get my wifi working and also helped me update my TV. He did a really good job.

Unable to reestablish internet for days

Was easy to get my issue taken care of!

Wonderful help. He has the patience of a saint and is very knowledgeable. Thank you!

vincent was great! he helped us get the internet fixed at our campsite

Needed assistance adding a browser less device. Called help line and service representative quickly added my device and stayed on the phone to confirm the network connection. Very quick and efficient.

Service personnel were very nice and courteous, however they were unable to find a solution to get my computer to connect to the internet. Ultimately they blamed my computer, which may be partly correct, but I was able to connect using my phone as a hotspot. I'm still not sure what the problem is with Tengo.

Today I received quick and easy to follow directions from Juan Rodriguez on TengoInternet while trying to connect my smart tv’s in my RV. Thank you so much!

The customer service representative was very nice but did not have the capabilities to do what needed to be done to resolve our problem. He said it was higher up than his level. But was super nice about everything.

She was very patient, professional, knowledgeable and helpful.

Great customer service, I called twice and both times my problem was resolved quickly. I was very satisfied with your customer service!!

Purchased a multi-day package on 8/2. Couldn't get my tv to connect so I sent a request for help. They responded with a review request first, then sent the response telling me to call customer support. I emailed back what my problem was, what I did to try and fix it...and to tell them that I could NOT call them due to no cell service. They never responded.

This was great to have. We did have a little issue getting the TV to hook up. But everything else connected easily. We ran the TV through the phone hotspot and everything was dialed. Customer service was great for setting up everything. Much appreciated!

Super helpful, walked through the steps fixed problem, very professional, easy and awesome 😎

Russell was so helpful and patient resetting all passwords! So nice to have Great customer service!! Thank you and keep it up!!!