Samantha provided clear and concise information with a very friendly and professional manner - a credit to your company

Very friendly and helpful customer service advisor

The customer service was amazing, so helpful and the lady was so polite

Debbie Clarkson was straight forward and to the point which is perfect.🤩

Jenny was quick to respond to my problem, knowledgeable and kept me informed of progress at all stages. This issue has now been successfully resolved for me - thank you Jenny

Debbie who I spoke to today was brilliant and resolved my issue. However, it would have been 5* for overall satisfaction for the company had I not been wrongly chased for outstanding bill (which was paid weeks ago by DD) and it had been dealt with first time when I called last week without being called today with Debbie unaware I had already called up last week to try resolve and promised course of action never followed. Last week was told likely data issue and the girl who can confirm is on lunch and will drop me an email to confirm, today Debbie called to chase payment unaware of any of this previous discussions. Can’t fault Debbie’s customer service today though, just the processes and systems at this company.

Meera was very professional and provided all the answers to my questions. Would highly recommend.

Great customer service by Debbie, made my problem a pleasure to fix.

Very helpful as always. Vast improvement on the previous business water company we dealt with. Jenny is always quick to respond and nice dealing with a company where there is a bit of personal touch. You are not routed through endless bots or press this and that button on your keypad.

I want to give a 5 star review for Debbie Harrop who over a 5 month period handled my case which was extremely frustrating for me during this period but thanks to Debbie and without her patience i might not have reached a settlement in the end i got my issue solved mostly all due to Debbie thanks again Debbie .T Gracie 👍

Hassled us for money for months for a service we were not receiving despite informing them of such and providing photographic evidence. Threatened us with debt collectors and everything. Treated us as data on a computer rather than human beings. I hope never to have any dealings with them again

Great communication from Meera Chouhan Although nobody enjoys paying bills it is good when you get to talk to the same person throughout a dispute and fair resolution.

Debbie Harrop is an angel. It has taken my local council 16 weeks to reply to my last email declaring that they cannot help me! Alternatively, Debbie usually replies to emails by return with useful and positive advice. It makes an enormous difference when someone makes the customer feel like they matter and Debbie does this in bucket loads. If Debbie Harrop worked for me, I’d double her salary just to keep her. Well done Pure Utilities!

Spoke to Debbie Clarkson today as a new Pure Utilities customer. She had a very friendly but efficient style. She went through data protection to identify me and then updated my phone and email numbers which had been incorrect. She then talk me through the process of a call back to look at direct debits and discounts and who would be contacting me. Perfect service.

Debbie explained all that I needed to know before starting to discuss the account - monitored calls and data protection, even updated an out of date email address. I had received an email saying the bill had not been paid, she was very helpful and could see that the payment was due to be paid today.

Ever since I started dealing with this company they have been very efficient. Today I paid my bill to Debbie Clarkson and she guided me through the payment system very easily.

Samantha was lovely to deal with.

Dealt with the situation very well and assured me that everything would be sorted and no money owed.

The response was quick and fully detailed with a good follow up.

I spoke to Debbie Clarkson at Customer Services and another person in Sales: both explained why I had suddenly incurred charges that I had not been told about by my landlord, and which I had not hitherto had to pay in the years I had owned our holiday hut before July 2023. They were exceptionally clear, patient and courteous in all their answers. I had thought the requests for money were part of an elaborate scam, so I was reassured by their explanations and decided to pay my outstanding bill as a consequence.