After a very rocky start, once things became a bit clearer, couldn't praise the staff enough. Many thanks to Tina for helping me through setting up our account.

Thank you so much for all your help and support to get our water invoices sorted. Your staff were exceptionally helpful and very knowledgeable.

Keep getting random emails addressed to someone else but for a property that's serviced by the council trying to get me to pay bills. Very dodgy, never have I given any details to this company and I have no idea where they've got my email address from. After reading the other reviews it seems they are trying their luck to scam people. Edit - I don't know why you're telling me you've not received account details, how on earth can I send you details when I don't have an account with you. You've obviously not read my review.

+I am paying water and sewage to the local council, but this bogus company started sending me water bills and wanting to charge me for years, This is a scam !!!!

I was allocated pure utilities for a holiday cottage, Honestly it has been one awful experience from start to finish, the water in the cottage is turned off all winter and there is no water supply, these rogues are sending me bills for maintain water pipes as high as when the water is switched on, it’s a total rip off by them, I want to end my contract immediately with them but they are trying to force me to stay with them, it’s disgusting, want rid of them asap.Wish I had not be allocated them in first place.

Excellent service supporting our local village hall by applying for exemption from water rates on our behalf. After initially contacting them, we have received updates annually and the service is ongoing without us needing to reapply. So helpful! Many thanks.

I am office manager for a community trust and being a charity, it is exempt from paying water rates. Pure Utilities managed this with no fuss, and also arranged to renew next year. First class service.

I am Treasurer of the local Kirk, and Pure has handled the charitable exemption process without fuss and very competently. I am grateful to them.

Very helpful and efficient in sorting out a long standing, reoccurring problem.

Debbie, who handled my query, was excellent. She answered my questions, provided me with information and supported me to troubleshoot the issue. I am totally fed up with speaking to machines and dealing with problem issues on line, that never seem to get resolved, so it was a delight to actually speak to someone, especially as they knew what they were talking about and actually seemed to care about the customer - well done PU!

Had a couple of issues with a couple of properties at Pure Utilities was efficient in helping me sort of the bills and get them all properly set up. Great service!

Spoke with Jean and Tina this morning and really found them very pleasant to deal with and sorted all my problems out very quickly. This is not the first occasion I have had conversations with Pure Utilities and all the personnel have been good.

I spoke to a couple of members of helpful staff in two departments. My call was transferred quickly and efficiently. It was such a positive experience to deal with real caring people and not “bots” or endless automated pre-recorded messages. Debbie in Customer Service was understanding and patient explaining my charges and payment options. One of my best experiences with any public relations advisers. I really appreciated her advice and explanations, as well as her email follow-up to record our conversation and to provide guidance relating to my water charges. Thanks and well done Pure Utilities from one satisfied customer.

The staff at Pure Utilities were very helpful and polite and produced all information quickly.

After meeting with Martin & Sean they were very helpful in assisting me to carry out my works on the electrical systems of their main head office. All the staff were helpfull & polite.

Great company to deal with, we dealt with Martin was very helpful and proactive.

What a great company to deal with and a refreshing change from other utilites. They were helpful from the start of the call and went out of their way to help with the issues with a highly satisfactory result. First rate customer service and highly recommended especially for businesses looking to switch

Fantastic personal service and most proactive offering of competitive water rates - thank you

Highly recommend Pure Utilities! I have been with Pure Utilities since opening my salon in 2018, great service and helpful.

We submit the water meter readings each week by image and numbers. We are then billed monthly. System works well. Thus satisfied customer.