My issue was passed up to Takeel Riaz, Development Team Manager. Not only did Takeel deal with my issue within 24 hours and to my satisfaction, but it was evident her team member was confident in seeking her advice to solve my problem. Most grateful.

Updated. Received a letter out of the blue threatening debt collectors. They owe me money. Rang and they now confirm that I am getting the refund I am owed. Not impressed with this customers treatment.

Was put through to Debbie in billing and accounts who was an absolute delight to speak to. She helped me with the one account but with all of the accounts I have with Pure. Hopefully get to speak to her next time.

There was an issue with billing that mistakenly led to an overdue charge on my account. I wasn't particularly happy but Debbie was actually brilliant at listening to the issue, getting the charge removed and reassuring me that everything was resolved and my Direct Debit was correctly set up. Very quick at getting my call answered too which is unusual these days.

Jenny was really helpful and has a really nice manner on the phone - she dealt really efficiently with addtional enquiries I had and followed up really quickly ..

Customer service was professional accurate and pleasant service

I had a problem with receiving invoices, but Debbie quickly resolved the issue in a swift, friendly and controlled manner.

Debbie I spoke to was great and was thorough in explaining my bill and hopefully has sorted and got my account up to date.

Phoned Pure Utilities with a query about my bills. Paul was super to deal with. He took his time to explain thoroughly my most recent bills, so that I understood them correctly and that the relevant refunds had been applied. If only other companies had people like Paul working for them. No long waiting times for phone to be answered. Speaking to an assistant who was pleased to be helping the customers. Thank you.

Debbie , very helpful thanks

Helpful staff

Debbie was very helpful and sorted everything out for me in a matter of minutes, my best customer service experience in a long time

Debbie was lovely and dealt with my situation with total understanding

We are Saeed & Ozra . from Best One Shop Stirling fk81bj and we have three account shops in Pure Utilities and the reason I chose Pure Utilities is the good customer service.

Debbie Clarkson was very helpful

Pure Utilities are a trusted partner of the ASSC. They are professional, helpful and very easy to work with. Takeel Riaz, Business Development Team Manager is courteous and knowledgeable and always there to help.

Every time I call from my holiday home in Scotland I find customer service staff very helpful. Never had a bad experience. Highly recommend.

Great communication, quick response and helpful staff, would highly recommend

Another letter today demanding money for a debt I do not owe. This comes after a final demand from their debt collector on Friday. Based a deemed contract that is clearly in error and Pure utilities deemed wrong and they have been told so 20+ occasions. They have a contract for the property they claim I am responsible for with the responsible party though choose to harass me for the money and not collect from the responsible party. I have written to them 20+ times, emailed them, spoken to them on the phone, written to their solicitor, written to and spoken to their debt collector and still they tell me I have to pay until I prove I am not responsible. how do you prove that? You have the name of the responsible person, you told me on the phone over a year ago. Leave me alone.

Pure Utilities helped me through the process of getting a water meter installed and set up with easy payments. They made it clear and easy to discuss all the problems I had been having. A massive thank you to Callum McCarthy who was always there to answer my questions. I couldn’t have done it without you Thank you 😁