From entering the showroom in Solihull to the final screw being tightened the service from the team has been superb. Nick in the showroom listened to our inputs as he designed our kitchen and utility room. Ian the installation manager kept us informed throughout and worked seamlessly with the building contractor. Ash the kitchen fitter installed everything beautifully and dealt with any concerns immediately. They have all been a joy to work with. All of them very much customer focused and professional throughout. Very happy with the quality and the service.

A bit late, sorry but Sanj in the Birmingham branch helped me with 2 bathrooms & the end result is fantastic. Thank you Sanj. We got there. I would definitely recommend.

Wow amazed at the person who has left a review... in November from August! I've personally found the staff here nothing but helpful and professional.. even though I've changed my mind a million times they came up with a great kitchen concept that I loved! I suggest "cokes" that you find something better to do with your time than come back after 3 months to have a moan! And maybe I suggest you go to shops when they are open and not closing for the day, surely the hardworking staff have a right to go home and be with thier families instead of spending time with self entitled people like yourself!

Went into the Solihull branch on 25th Aug and were told to come back later as they were closing for the day (economic downturn? tough business environment? customer friendliness? - we don't care!). Went in on the day we were asked to return & there was only one person holding the fort as others were on leave. The sales person didn't even bother to offer us a chair to sit nor did he welcome us in (made to feel as if we were disturbing his day by walking in). At every step of these two interactions we felt they were not interested in serving customers nor showing them around. Inspite of leaving the drawings & requirements nobody bothered to even follow up with us after our visits or provide a quote. Needless to say, we weren't going to waste our time on businesses that cannot bother to treat their customers with respect & took our custom else where...hope the owners spend more on training their staff to treat customers with respect and be more business friendly!

Lorna was brilliant at coming up with a great design and was very patient. Fabulous service thank you!

Lorna at Culina-Balneo in Malvern helped design our kitchen, and we are very pleased with the result. She was enormously knowledgeable and helpful in finding the right design with all the crucial details. Our Hacker kitchen is so much more practical and easier to use. We love the self closing doors, everything we need is to hand, the lovely drawers mean we don’t have to stoop to find things. We also love the decor - very gentle light blue and sparkling white counters, it feels like a calming environment. Thanks Lorna!

I purchased a Hacker kitchen from Lorna at the Malvern branch, the service has been exceptional. The price was right. The kitchen and service I received has far exceeded my expectations. I highly recommend Lorna and Culina Balneo.

We have a superb new bathroom thanks to Culina-Balneo, Birmingham. Sanj, the adviser/ bathroom designer, took great care to discuss exactly what we wanted, came up with suitable options and then designed a fantastic bathroom to meet our wishes. Nothing was too much trouble. He was a pleasure to deal with. He tracked down and ordered all the items ( some of which were unusual eg a walk-in bath) and all were delivered on time for our plumber to fit. Thank you

Culina & Balneo Bordesley Green Birmingham supplied and fitted a kitchen to my new build property. There are several outstanding issues which are still to be resolved, some of which are the electric oven is damaged in 3 places, which was obviously done either before, during or after fitting. Another issue is the failure to install vents in the plinth below the fridge/freezer and oven, resulting in a fire hazard. The Showroom Manager is refusing to take any responsibility for the issues and is now refusing to reply to my emails. I would definitely NOT recommend using this company and if I could, I would have given them a no star rating. UPDATE AS AT 29 SEPTEMBER 2022: Thank you for your response on 29.9.22 to my review. It's ironic that you have only resumed communications with me following my Trustpilot review. You emailed me on 8.9.22 asking me to contact you, which I did via email. You responded on 9.9.22 with the comments that you are still not prepared to correct the number of outstanding snagging issues sent to both yourselves and the developer unless the developer agrees to foot the bill. Why should the developer have to pay to correct your shoddy workmanship? Yes, my agreement is with the developer and your agreement is with the developer too. However, it seems that you are refusing to communicate with them, hence having to resort to contacting you directly myself. As for your version of having conducted a snagging exercise, I too conducted my own snagging exercise, which I have every right to do and I even appointed a professional snagging company to compile a snagging report. They too confirmed the same kitchen related snagging issues. Surely, if you had carried out a thorough professional snagging exercise, you would have picked up on the missing grills in the plinth. In your email of 9.9.22, you did agree to rectify the missing grills in the plinths below the oven and fridge freezer, which has been highlighted as a potential fire hazard. It's now the 29th September and I'm still waiting!

A great service and prompt delivery. Karl was very patient with my indecisiveness. I found it difficult trying to organise two bathrooms but Karl couldn’t have been more helpful and made everything so much easier. High quality products too, will be using the Malvern branch again Many Thanks !!

Fantastic service and product! Nick our designer was particularly great and provided everything we wanted along with some great ideas…

Our plumber recommended Kim at the Malvern branch to help us with the 3 bathrooms and 1 cloakroom we were planning to replace. The customer service we received from start to finish was fantastic. Kim was wise with her advice at a time when supply chain timescales can be challenging; every single item we ordered arrived on time. She was responsive to our requirements and knew her products inside out, patient with my occasional indecision, doublechecked everything with the plumbers, was always available when needed for a quick query, and as you can guess, I would not hesitate to recommend Kim to help you with your purchases. Culina+Balneo - you are lucky to have her!

We had 3 new bathrooms and these guys made the whole process as painless as possible. They are knowledgeable and keep you informed at every stage. Thanks Kim & co!

Needing to design and purchase a number of shower rooms for our new house, we visited various bathroom showrooms in Malvern/Cheltenham. We met Kim at the Malvern Culina Balneo showroom and got the feeling that she would be able to provide us with the right level of support in terms of sticking to our budget and helping to design each room. So we decided to go ahead with Kim and I'm very pleased with the results; we now have all the rooms completed and ready to order. She has a huge amount of knowledge at her fingertips and her design experience has meant that the resulting rooms are much better than we would have managed on our own. She also put us in touch with 'Tilestyle' (Birmigham) where we have selected some lovely tiles. Kim's been great to work with and has been professional and very reliable throughout the whole process. Highly recommended.

I would like to acknowledge the outstanding service I received from Karl and the rest of the team at Culina+Balneo in Malvern during the modest refit of my en-suite bathroom. Karl could not have been more helpful and patient while going through the options, and the goods were delivered promptly and in perfect order. I would absolutely recommend using Culina+Balneo to anyone looking to refresh their bathroom or kitchen.

Having shopped around at numerous places for a kitchen, we ended up in Culina+Balneo. Stuart designed our kitchen and provided plenty of ideas and suggestions for optimising our new space. Once we confirmed the design, Ian the installation manager came out and double checked everything. He oversaw the whole installation process. The kitchen was installed by Ash which again was completed to a very high standard. The whole process from design, ordering and installation was smooth and well organised. What a great team! Highly recommended!

Recently purchased from Nicole at the Worcester store and she was absolutely fantastic. Nicole is pleasant, friendly, knowledgable and very helpful. From start to finish, Nicole made the transaction easy and problem-free. I thoroughly recommend this company and Nicole.

I would like to thank Ash so very much for his help and advice the other day which saved me the hassle and expense of having to call out a plumber because I could sort out the issue myself after he explained to me how to fix an apparently broken and leaking pipe under a kitchen sink. I went in with a picture of the problem and asked if I could please buy some new pipes to replace the ones which looked broken and he explained that I didn’t need to buy anything, nor did I need a plumber as I could simply push the two pipes together and tighten the join. He also said that he thought the issue might be that the washer had fallen down the pipe so I should see if I could fish it out. His explanation was really simple and straightforward and I did it all myself. Thank you so much Ash for taking the trouble to help me so effectively.

Our kitchen is now installed and looking beautiful it’s a pleasure to cook now (and I am not a willing cook) Nick designed it for us , Henrique, installed and Ian brought it all together. As they saying goes “JUST DO IT” and they did. So very chuffed with how everything went so smoothly Thank you so much Linda & Mac

After much searching for a company to help us design our new en-suite we came across Culina and Balneo. Kim helped us choose the products and achieve the look and space we wanted. The quality and customer service was amazing. Thank you for all your help. We would highly recommend using you as a company.