I have used universal windows many times it is a great window and the installers were very fast.

Ordered the windows. Look great. Wish I would have ordered the other window to complete my room with new windows. Took a little long to get but they came in and were installed within that week. The installers were professional and did the job so quickly. Cleaned up the messes. The caulk job was pretty good just needed a touch up in some corners. My windows are beautiful.

Jason and Jaime are really great at what they do....true professionals!

Terrible experience. My windows were partially installed 4 weeks ago. They did not have enough material to complete the trim/flushing on the outside, so they told me it would be a few days till someone could come out and finish the job. Two weeks later, they called me and told me it would be a month till they could get someone out to finish the job. They have the material, but all their appointments are booked. So instead, they feel it is appropriate to leave partially installed windows exposed to the environment for a month plus. With the unpredictable weather, they may find themselves with some legal issues if damage is done to the house. But they would not know since no one answers the phone unless you are interested in buying windows!! Oh, and they already received 90% of the payment.,, so they do not care I highly do not recommend. Avoid at all costs!!! 7/24 update: There has been zero response from UWD, and I still have partially installed windows with the exterior exposed. The response below is a straight-up lie. I have not heard from UWD for weeks.

Very smooth and installation was faster than expected!! We are so happy with our new windows!

Mike Brunswick was great. Fixed the minor issues we had, replaced the damaged screen.

Isaia did a great job on installing our screen door!

Wonderful company to work with. John was very knowledgeable and answered all my questions. I cannot wait for my new windows to arrive. Thank you for helping make my home more energy efficient and saving me money!

Isaic was on time and very efficient in replacing my window screen. He was professional and knowledgeable. My experiences with Universal Windows Direct have all been great, from window installation to repair.

Dan was very pleasant with good info that we loved. Thank you for the pleasure of meeting a good man

Chase did an amazing job measuring our windows and door!

Very professional knowledgeable and Patient.

Chase was very thorough in assessing our issue. He showed understanding and concern. Thank you!

Ben Drake and his team were fantastic. They got the job done in 3.5 hours. They cleaned up after themselves. They were all very professional.

1 star for showing up for the install. In all, 22 windows, a door, picture window, screen and 2 main frames are defective for various reasons. Was threatened by Cary, through the tech, final 10% payment was still required or I lose the warranty. Have 16+ hours cleaning butyl off windows....not counting black fingerprints on most window casings. Hours on phone with CSR. They offered replacements in approx 2 weeks, but changed it to 6 weeks. Wasn't prepared to clean up screws, foam, black butyl off carpet, couch, yard, etc. Asked for, but no received no commitment for restitution or discount at this time. Small sample of pics attached

Jim H was on-time, efficient and very personable. He was thorough with his measurements and explanations. I would highly recommend.

I had a great experience from start to finish. The sales person was professional, the communication was excellent, my windows arrived earlier than projected and the installation team was first rate. I highly recommend Universal Windows Direct-Milwaukee

Jim Harget was very nice & pleasant. This is the second time he had been in my home

Jim H was very punctual, nice and very attentive. He had great attention to detail and gave me peace of mind with his knowledge about windows. I’m looking forward to having my new windows installed.

Mike The technician came out this morning on my service call on my new windows survey the situation of the windows made a few calls into the office. Got a few ideas. They came up with a solution made all the adjustments that were needed and on the sliders of the windows. They are working great. Very efficient