Gutters were installed over a year ago. They failed and pulled away from the roof. We’ve called to get them redone several times nobody would call us back. Finally they were supposed to come today this morning between 8 and 10 AM. Never showed only to get a phone call at 3:15 today stating that there was a schedule mixup will be there tomorrow very unhappy with gutter service.

Rodney, Tyler, and Jordan did an amazing job on our install! They arrived in the time frame and got right to work. They were polite and very nice to work around my toddler and senior dog. They managed to get 2 bedroom windows, a huge picture window and a bay window replaced in 4 hours! Rodney even tightened the screws on my front door that were a little loose. The windows look great and we are so excited to no longer be leaking heat!

We love the windows. Had a glitch w one window but it was taken care of promptly. The installers were prompt and worked efficiently. Thanks Mike and Dan! We notice a difference w retaining heat better!

Noah and his crew were great!

On time very polite quick service

Excellent Great company to work with subs did an awesome job

They done a great job could not find any better people to use

Communication was great. Great crew, very knowledgeable. Worked very efficiently and the installed windows are great!

I needed entry door replaced. 12 weeks and thousands of dollars later. I get the wrong door. I will not be using Universal for window replacement if they can’t even get an existing door correct. Very unhappy customer.

The crew arrived on time and knew what they were doing. Install went smoothly and windows look great!

This positive review is only for Noe Jaime-Gomez. He did a great job fixing some of the messy work and errors the installers did couple of days ago. This company has rude customers rep especially Carol.

Extremely happy with the end result of my window installation. John Baker and his team did an excellent job installing all of the windows in my home. He was quick to identify an issue with the measurement of 2 windows and how long it will take until they are replaced. Very pleased with the look and feel of these windows.

Professionally done

We started this process early March. We were guaranteed by the sales rep that the process would be done in one installation & it would only take one day to complete. We were never communicate with & the first installation occurred over 2 days. Additionally, 2 of our windows were not measured correctly. So they had to rebuild the 2 mismeasured windows. We were told it would be put on a “rush” order & would get done within 4-6 weeks. It took an additional 11 weeks from the first install to have the second installation. One of the two second windows had a defect that was noticed during installation. So they had to go back again to build another window. Same story of a rush order being put in and this time it took an additional 12 weeks. We talked with customer service throughout the process and asked about compensation for their errors. We were told to wait until completion & talk to the Sales Manager. Just spoke with a worker & were denied compensation. Only thing the worker apologized for was for the complete lack of communication. I wouldn’t recommend ever working with this company as there is no communication, they don’t fulfill their promises, and they don’t do anything for the errors along the way. This project took 8 months to get complete due to multiple errors by the company and we wanted compensation but were ultimately denied

Very not happy how dirty and messy my house was left and a major communication problem with non English speaking staff!! Would not use or recommend.

Very professional, very helpful. Beautiful windows. Caleb has installed 4 windows for me. Timely, clean and very friendly and professional.

Very knowledgeable and polite and easy to communicate with person.

We were very reluctant about any company after our horrible experience with A-1 Superior Home improvement, but we had broken windows after one of the storms so we had to do something. So glad we chose Universal. I do not know if they were the cheapest but I feel they all probably range pretty closely. It is just a matter of what quality you get. We chose to go with the midgrade windows as opposed to the cheapest. They obviously cost a little more but, WOW what a difference. The entire process took a little over 6 weeks from the time we ordered to to installation. Installation was done in 1 day. Installers were very professional, did a great job and finished quickly. We are very pleased with the outcome. They are brand new, so, I cannot attest to how well they hold up but the upgraded ones do come with a lifetime warranty that is transferable. We would choose Universal again if we had to do it over.

Workers were very polite. They took their time to do a good job but clean up was done quickly and not well. Non of the inside of the windows were cleaned and a large spot on our carpet was left with a large brown spot where they set something on it. We will have to have the carpet cleaned. Love the windows!

This has been a horrible experience and I will be sure to let friends and family know to look at different companies if ever needing to replace windows in their homes. The 1 day installation I was promised started 10/2 then came out again 10/7 and I'm still waiting on 3 windows and trim work to be done. Damages to trim & porch, no body has called me back to let me know when this will be completed. I have called multiple times and emailed as well but No response