Installers were friendly and efficient got here an did the job quick. Overall everything was good except between the salesman and the financial company..signed papers on a low payment but when we got the statement from the lender it was a higher payment.

You are liars, after two years you come to show your face that they are going to send me to collection what value if you never did the work on my house those in order to tell me that they came to ruin the windows and cause damage to my property for Those 3 windows that they changed are small, they are not like the ones they promised me, I got bored of calling him. more than a year and a half and they never answered me. I left a message and they never returned my calls. You are a company that does not fulfill what they promise to their clients. I have been reviewing many bad comments on Google about that company, the same thing they did to my friend. I miss other people. Google's bad reputation, if you take me to collection, I'll sue them for property damage and take away the 3 windows and don't put the correct windows in that they promised me, ok

When I know someone is in need of new windows, I would recommend Universal Windows Direct. They are very professional, curious, prompt and efficient. Thank you Ryan Lilly!

That was one of the most nicest man I've met in awhile he showed me all the ways the windows worked and was just a really efficient and quick worker

Jim Harget was very personable and thorough during the window measurement visit. Looking forward to our installation.

James clearly knew his stuff! He explained the different window options in a clear and concise way, but also made it relatable to my needs. He wasn't just pushing a product, he was helping me find the best solution for my home. He took the time to understand my priorities – energy efficiency, noise reduction, budget – and tailored his presentation accordingly. I felt like he genuinely cared about finding the right fit. James presented a clear breakdown of the costs and financing options. There were no hidden fees or surprises, which built a lot of trust. James wasn't pushy. He answered all my questions patiently and gave me time to consider my options. I never felt pressured to make a decision on the spot.

Easy to relate to. Devon knows the product and is obviously proud of the company and the product. Answered all our questions and is easy to deal with.

Caleb provided an excellent product from UWD. He is an asset to the company as he was very professional and cleaned up well when done. Commend him highly for his excellent work!

Devin Wells was on time for my consultation. He was personable and friendly. He was thorough with the information he gave and answered any and all questions with depth. He took my concerns and wants into consideration when showing and also talking about the windows.

Eduardo and his crew were efficient, knowledgeable and respectful of our home. Their work was completed within a day and they cleaned up. We really like our new windows being black from the outside. However there are scratches on the inside white frames and minor items that will be addressed.

Devin was very knowledgeable about the windows he was selling. Loved his personality and presentation. Devin is a people person and a dog lover. Our dogs took to him right away. Would definitely recommend.

Aric Callahan installed my new windows for my condo this week. He was very efficient, friendly and dedicated to getting the job done right! I will definitely share my experience with my friends and family. Great experience! Thank you Aric!

The representative was very helpful yesterday, and I could tell I was working with someone who understood their craft well and had a good initial meeting. Based on this experience, I would recommend considering this company for window needs.

Rodney, Tyler and Jordan were true professionals they did the job and it looks absolutely fantastic. I would recommend Rodney, Tyler and Jordan for any of my friends.

Overall, I was satisfied with the overall process provided by UWD. My initial experience with the sales person Jake went extremely well. He was friendly, knowledgeable, and professional. We were able to agree on a project scope and cost which met my needs. Although there were some hiccups initially with the billing and after the initial measurements, UWD was able to get those resolved and the project continued. On the day of the installation, Carlos and his team were able to complete it in a single day. The crew was professional and did a great job. Looking forward to see how these windows perform during the Summer heat.

Yuniel and his partner were terrific installing our new door. Very professional, timely and clean. The door looks great.

I ordered windows for the full house and arrived early compared to the original date. That was great. The installation guys were very professional and efficient. Cleaned everything after and the house looked cleaner than before they showed up. Overall excellent experience from start to finish

The entire project from start to finish went very well.

Ryan Lilly has installed windows at my home twice, and both times has done a very professional job . Moreover, the cleanup after removing old wooden storms and screens, and then carting them off is greatly appreciated. I am very pleased with Universal Windows.

The experience has been great so far. Noor Hassan was so thorough when he came to give the estimate and so helpful getting the project approved through the HOA. The person that came to measure the window was so helpful too.