Very helpful as we had a little trouble with the credit card payment. quick response to all email correspdence. would book here again.

It would be useful to have more details (more photos, cleaning details) about the rooms and the other people within someone will live

Having just booked and had my booking confirmed, I’ve been so happy with the customer service provided, and his been by far the best I’ve ever experienced. Responses are quick, and dealt with genuine care and desire to help. Paula P. has been exceptionally brilliant with all her help and support since I initially had problems getting a response from the landlord. She’s constantly been on the ball supporting me, and even took the time to send a congratulations email when it was all confirmed, which just again shows the level of care they take towards each and every customer. Now just to checking in later this year!

Big plus for an unexpected discount and for rather prompt response to emails

The general informations how it works were just great. Guys on emails or on chat are doing great job. They are always nice and prompt. Sometimes the photos of the apartment aren´t really good. So maybe landlords could be pushed make better.

The staff is very kind and helpful, it would be great if the availability of the rooms was updated more often

Everything was great, it’s hust that you are charged with €0.50 every time you add a payment method bothers me . I have been paying to lot of websites , but this was my first time being charged to even adding a payment method .

What a nice customer service and care You feel that people are here for you they even help you book easily and they try to help you with everything.Thanks to Juan Ruben and Paula Only disadvantage is not being able to view places on the map when you look with the booking ID to see requested ones. Besides that prices can be updated more frequently and some landlords are not really actively checking approvals It seems

La pronta respuesta, la disposición y la buena actitud sin duda destacaron sus servicio.

Professionals and hambles

I was having trouble confirming a certain accommodation and the Beroomers team (Cristian M, looking at you!!) were so incredibly helpful in reaching out to the landlord and figuring out what the issue was! They made me feel supported and looked after in a very stressful situation and as a result I was able to confirm the location I wanted! So endless thank yous to the Beroomers team!

I found there what i couldn't find elsewhere, and it seems like the customer support is quick and effective !

Muy efectiva y dedicada la atención brindada, atendieron a mi solicitud y aclararon mis dudas.

risposte in tempo reale ottima assistenza

The application form was easy to use, and I received prompt communication and assistance from the representative who contacted me.

Do not use Beroomers' services. They are one of the worst companies I've ever seen. I rented a room in a shared flat through their platform, and the experience was horrible. I felt unsafe at all times. They charge you a lot of money in service fees but they provide you no assistance at all. Considering the state of the apartment I was in, I'm sure they have never been there to check it's state. The landlady from the apartment was also completely unprofessional and disrespectful. The landlady has kicked people out of the flat for no reason and kept their deposits (she's the one who told me this), I was always afraid she would do this to me. I guess after Beroomers gets money from services fees, they do not care about your safety anymore. Do not trust this company

The response has been quick, one of the staff member is ready to help (the one who wrote to me). No problem, no friction. Excellent website.

everything was done in a professional way. Just the occupied rooms should not show up in the search

El alojamiento es tal cual se presentaba en la fotos de la pagina web. Es la primera que reservo con esta empresa. Una vez completada la reserva me ha parecido excesiva la cantidad de emails recibidos antes del check in (4 emails, 2 por dia, exactamente iguales). En el email de reserva se facilita un numero de telefono que no tiene atencion en fin de semana y el check in ha sido en fin de semana. Esto genera mucha desconfiaza. Beroomers me pidio en 4 emails diferentes que no entregase el deposito sin firmar un contrato de arrendamiento. La propietaria no sabia nada de ningun contrato. De nuevo desconfianza. Otra vez numero excesivo de emails (unos 3 o 4) tras el dia del check in solicitando que se confirme un check in a traves de un link que no funciona desde ningun dispositivo, navegador, wifi o 4G. Creo que la idea tras Beroomers es buena, pero lamentablemente mi feedback no es positivo. Se genera demasiada desconfianza desde la reserva hasta el check in. Se deberia mejora esta parte del producto con un proceso de check in mas efectivo por parte de beroomers.

Quick answers, everything perfect.