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Kate Johnson has been knowledable, supportive and so caring. She has our full confiden xx e

i AM HAPPY WITH THE HELP GIVEN

have been very happy with your service

HI. I am the Service Manager from Infinite Home care (service Provider). In May, One of the best Service provider i work with, Lija Taylor handed a complex client to Cassandra Teuma. I was amazed by the passion, the energy and the professionalism Cassandra has and helped get the clients plan reviewed and get things right. The client is slightly challenging at times but with the professionalism Cassandra just did amazing job. I am writing to say how amazing and passionate the team is. Cassandra and Lija - you make all our job easy where life at times become challenging with some of the participants. Thank you from the Participants Family side and from my organisation.

They are very understanding. I found the staff to be quite pleasant.

Consistent Summary of Monthly Statements; Good Customer Service

No problem with Auscare. Monthly statements sent out on time and easy to understand.

Auscare have been fabulous. Made our lives so much easier.

Auscare support is doing an excellent job,all my carers and other support workers are very pleased with how quickly they are paid. I am pleased with the monthly report of our expenses and how much money Rick has left in each category. Thank you Jackie .

Very helpful.. Quick to respond.. Polite.. Easy to talk and understand.

Making to so much easier for me to manage 👏🏻👏🏻👏🏻

Some staff are slow at completing time sensitive work, they are rude and disrespectful. They dont answer critical phone calls, voicemails for staff phones is not set up fully so when you get their voicemail its sounds like they not bothered by it not being set up and like to sound unprofessional. My so called 'go to person' keeps changing with no communication to me that it has changed and I need to call a different number to get in contact with the correct person. When I do talk to the first 'go to person' they say sorry I'm not doing that anymore I will send message to the other person who is doing it but will not tell me who the other one is. They also have not requested my consent for the random new people to have access to my sensitive/private data. They are very good at being dictators & controlling over the services and supports they will allow or not allow you to use.

Pays invoices very quickly, good communication, easy to get hold of my plan manager.

Easy to access helpful and friendly with any enquires

Always caring, happy and helpfully.. easy :)

I love my plan manager Denise from Auscare Support - makes everything so easy.

I am very happy with you. Managing my NDIS with you has been very good.

I am very happy with Auscare Support, the responses always timely and quick, information that is provided is useful and easy to understand. Also appreciate summary reports on the plan progress. Thank you

I am very pleased with the service that was provided. I always get a very detailed statement.