On 10.30.2021 I took out an auto policy to extend thru 10.30.2025. Paid $1500. Total. After they denied 2 claims. One for radiator and one for my navigation. I cancelled my policy on 4.19.2024. They said I was due a refund of $425.58 & even sent a email to confirm however, I swear I have called Concord atleast 20 times and they lie to me. On 6.5.24 I called and the guy said Michael the manager at x801 said my refund would be ZELLES into account by end of day on 6.10.2024 I have yet ro receive my refund. I've called. I've emailed. No responses. Everytime I leave Michael x801 a message . He has never returned my calls. Company is Concord Auto Protect 1888 399 2811. 1150 1st Avenue #501 King of Prussia PA 19406 I have to concede they are fraudulent and scammers Pls help get my refund Thankyou. Veronica Richardson 972 467 3923.

Concord auto protect is a SCAM. Do not do business with then. They gave me a claim number for a water pump repair on my Audi and then stopped communicating with me. I tried numerous times to get in touch with the manager in charge and he never answered my calls or emails. I’m out $1,400 for the repair and $2,400 for the policy. Don’t let it be you. Also the BBB does not recommend them.

This company is the worst. I have been lied to and jerked around for almost a year and still have not gotten any satisfaction.

Unprofessional, rude, borderline abusive. I had coverage with this company for the last few years, and in the past it was perfectly fine. I understand they underwent ownership change, and that explains dramatic change in attitude and value you receive as a consumer: don't waste your time and hard earned money, look elsewhere. When I brought my car in for a repair, they flat out denied most of the coverage, and even on covered items they severely limit hourly reimbursement and saddle you with aftermarket parts, in addition to endless demands of paperwork.

Like most everyone else - I cancelled my coverage as i purchased a new vehicle and sold the car i had extended warranty on. This happened back in Feb of 2024 and have yet to receive a refund. I've called and talked to a different Lier each time as they stated a check would be coming. This place is a scam stay away. I will be taking them to small claims court to try and get my money back

This company is a scam. Check reviews on BBB and all over Google. Even on their faecbook account they have bad reviews. They only protect their bank account, nothing else.

Stay away!! One of the worst companies I have ever dealt with! Rejected the first covered claim. After several phone calls they covered it, most of it anyway. When second claim was attempted they were unavailable. Paid out of pocket. Attempted to contact them for 2 weeks. Finally got someone on the phone who told me they were undergoing new ownership and management. That is why no one answered phones or return messages. I requested a refund because of their lack of professionalism and response. They process cancellation immediately and told me I would receive prorated refund. It has been 3 months and I have not received a check. Called at least four times in the past 2 months. Last two calls I was assured that my refund was in the queue but the check had not yet been issued. They assured me and it would be issued soon. Have yet to see check or hear back from this company. I knew that the cost of this policy was too good to be true. Buyer beware!

This company is awful, shady as can be. There is no fix for this, they are rude, incompetent, and fraudulent. Just read the negative reviews and disregard the good ones, notice how all the negative reviews are the same thing and save your money!

Well it happened again. Car had to go into the shop. Dealer called Concord to start the claim process..this was on a Friday. I can later myself to make sure someone was working on the claim. Guess what, the contract states the claims department open 24/7. Not true, got an answering service. Dealer told me Concord would get back with them Monday. Didn’t happen. Wednesday still no communication from Concord.. I called, was told they would bump up to next level. Same story as from other past claims. Called back again, now I’m hot. They tell me the approval had been sent to the dealer. Called dealer, guess what, yes you got it they didn’t have it. I called the third time. They send they would send me a copy as we were speaking. Waited 20 minutes and no email with approval. Fourth call an as we were talking I got he email. After reading they wanted the dealer to accept parts being order from Concord to be shipped to the dealer. Dealer told them they don’t put none manufactured parts into their repairs. I also requested Concord to allow dealer to provide OEM parts. Requested written approval . They approved, but would only pay the price for the parts that they wanted to supply. None OEM parts. This is my third claim with Concord. Same trouble every time. I would cancel my contract but by the time they prorated and deducted any money from past repairs approved I felt it wasn’t worth the pain and aggravation. Also from reviews about this company others are still waiting for a cancellation check. In summary DON’T waste your time and money. This must be their business model.

Made a legitimate claim for my daughters car 5.5 weeks ago. No one calls back, or responds to emails. Whenever we get to an actually person they have excuses, or they send you to a voicemail. Never call you back. This is first claim out of 4 other policies we purchased from them. After our mechanic submitted all the documents they said they required, we heard nothing. We have called and called and no one can approve our claim. My daughters car has been sitting for 5.5 weeks waiting. They are not a legit company. They take your money and provide no service.

They steal your money and do not cover their policies. The absolute worst service department I've ever dealt with in my life. The rudest people ever. Do not give them one penny of your money

I had a contract with this company, thank goodness I didn't have to file a claim, I called to cancel my warranty on 23 February 2024 because I traded in my vehicle I was told that I would receive my refund in 30 days which I thought was an extremely long time, it has over 60 days and still no refund. I have called several times and sent several emails which they never answer, the latest call was on 22 April and I was told that I would receive my refund on Friday 26 April 2024 of course that didn't happen, I called several times today 28 April 2024 and all I get is lies, excuses and deflection to someones voicemail that never returns your call, seems as if they're trying to stall until my contract expires then not give me my refund. I DEFINITELY DO NOT RECOMMEND THIS COMPANY. THEY'RE A TOTAL SCAM RIPOFF COMPANY. Any positive reviews on this company is a complete LIE. May 13th and still no refund.

Easy process to make a claim and was helped quick. Not a large repair but staff was still helpful through the entire thing. Worth every dollar and the plan has paid for its self over the years.

These people are the worst! If you are able to get through, they hang up before saying hello. They sound like they are all on lewds. They say claims take 24/48hrs. and I never get a call back or info before waiting at least a week. 9 out of 10 times they deny a claim. DO NOT USE THEM! Total scammers.

Horrible. Horrible. Horrible. I have been a client of Concord Auto Protect for the past three years and thankfully, never had to use them until last month and my car had to stay in the auto workshop for 7 weeks. I was without car for 7 weeks because they couldn't approve $1300. They also did not pay for my rental. Buying the policy was very easy and renewing even easier as everything was done through text message all in 30 minutes. However, during the past 7 weeks, I would call them daily, send emails, send emails to their managers, however, I would get no response. You can never go past their first level phone support, as they are not allowed to pass the line to 2nd level. Auto adjustor would also not respond to emails, remember you are not allowed to talk to him, onle the first line call support can. Stay away from Concord. They are not a good company to do business with.

SCAM! STAY TF AWAY FROM THEM. It has been almost 4 months and they can’t pay a small amount. They’re liars and they say bullsh**t every time I call them

They SUCK! If I could give less than 1 star I would! They are absolutely horrible! DON'T buy their product! They make you wait 24 - 48 hours to even let you know if they will cover your repair, then they send a crap part. They argue everything... With an attitude! Likely that's because the people on the phone are constantly arguing with customers and shops.. What a mistake! They are a scam!

I had a contract with Concord. I sold the car that the contract covered and then I requested a refund. This was on Jan 9th 2024, I have not received anything and these people will not return calls and when you do get someone live , they will blatantly lie to you. Today is April 2nd 2024 and I still have not received my refund. I have called and emailed the supposed owner Michael Solomon and he lies to you with empty promises and deflection. Do yourself a favor and do not do business with these liars and crooks.

*****ATTENTION ALL SERVICE CENTERS******* Do not work with this company. All of their employees are stonewalling and withholding the payments that they have approved. Our dealership completed repairs on 3/20 and we attempted to to get payment only to find out that they did not intend to pay us until today 3/29. I requested to speak with the a Manager by the Name of Mr. Soloman who has yet to call me back I requested a conversation on 3/22. We waited until 3/29 and low and behold I was told we have to wait until next month to get paid $573. The first person I talked to said it was a power outage, the second person I talked to said that the entire payment department was shut down. Who is the liar today? I would love to know. I really feel like this organization lack the appropriate assets to make the payments that they approve. AVOID AT ALL COST.

Like countless other victims, I was bamboozled by sweet talking salesman Gene Harris. He will make unrealistic promises and concessions, which in hindsight were too good to be true. I was hoping otherwise, but my experience turned out to be exactly like what many other reviewers described happened to them. The very next day after having my credit card charged for over two-thousand dollars, I was shocked to find so many reviews (trust pilot, yelp, google, BBB) detailing horrible experiences with Concord. I contacted them right away to cancel and request a full refund. This was the next day, well within their "30-day" money back guarantee clearly stated on their website. That was one of the reasons why I reluctantly agreed to hand over my credit card info. Gene even said during his call with me, "just lock this great deal in now and if you change your mind or find a better deal, just cancel within 30 days for a full refund, no questions asked." That day, they actually responded that my policy had been cancelled and to expect a refund within 7-10 days. This was stated by Gene Harris, and also verified by manager Steven Turner. It's been well over 2 weeks now and no attempt at a refund has been made. I have repeatedly tried to contact them and they either don't answer, put me on hold, transfer me several times, or hang up on me! They even tried to tell me that they have no record of my policy # or transaction with them! I have started a claim with my bank and filed complaints with the FTC, BBB, Pennsylvania Attorney General, and Philadelphia consumer protection. I have also filed a police report. There are reports going back years of these people defrauding victims. I cannot believe they are still allowed to continue to operate!