It was really quite easy to access the site and speak to someone who was very knowledgeable and helpful. I went for the pendant with GPS and also fall indication. It arrived the next day an was very easy to set up. I inadvertently dropped it on the second day and they were very quick to get in touch via the pendant and I had to tell them it was a mistake but I was vey impressed with the call time which was literally seconds. All round I am very pleased I got it for peace of mind.

Excellent advice from Harry. Talked me through everything. Very open and honest about what I was being sold and the cost of the product. The unit arrived the next day and (I had already purchased a key safe). Set up was straightforward. Customer services respond almost instantly. Instructions extremely clear. My mum who is just turning 92 fully understood what to do. We did several range tests both indoors and outside. I've only given 4/5 because our range outside was significantly less than we'd hoped for albeit we have a poor signal where we live and my mother's house has walls almost 1m thick.

Superb customer service from Darren. The old fashioned kind of customer care ... that is sadly lacking so often these days ... and is much appreciated by those of us that remember proper customer care ... from days gone by! Darren took every consideration I had to ensure my 89 year old mother had the best Careline personal alarm ... that would suit her. Exceptional.

Helpful and friendly service, Sue, the customer care coordinator is very friendly, I love that’s its 24th a day and I feel safe at home if I fall, as I always get answer.

I was happy to sign up

I have spoken to Sam and Jos on a few occasions now to discuss setting up Careline 365. Both representatives were extremely helpful and polite. Great service so far.

Spoke with Drew, who explained the product clearly and answered all questions concisely Drew was very helpful & summarised the order and confirmed next steps Very pleasant experience

Good service but £40+ charge for a new set up to go digital isnt on for cash strapped pensioners

Ordering process was quick and easy. Can't comment on the set up as the alarm hasn't been delivered yet. Unfortunately the discount I was originally offered wasn't available but Kelechi offered a gift card instead.

I had a very positive view of this company regards the response when our relative experienced falls. However the excessive price increases in the second year are not clear and very misleading.

Jos was super helpful in explaining how the devices work, highlighting the features and benefits of the different solutions and how simple it would be to upgrade the plan when the need arises.

Good service

Gentleman named Harry, helped me, did not rush me, and very explanatory Mrs Sylvia Eldridge

I cannot find ANY faults with Careline365 - I ordered the product on the Friday at 5pm via their website and it arrived 9am the next morning!. I installed it on the Saturday with absolute ease, the instructions were clear and precise and the system is very easy to install. I activated the pendant and the operator guided me through the process, even checking the range at the bottom of the garden! - Little did we know that 5 days later, the pendant was activated for real as the user was having a Stroke and in the confusion knew he could call for help by simply pressing a button. The Operator stayed on the call until we arrived and this has all been documented in their in-house systems for reference. This is without doubt a life-saving product and we couldn't recommend it and them highly enough. It gives us immense piece of mind

Kelechi was very helpful and answered all my questions.

When I contacted your company on behalf of my mother I spoke with Samuel who dealt with my enquiry efficiently. He was very professional whilst also friendly. He came across very knowledgeable, no pressure selling. He spoke clearly.

Called to ask about an alarm for my father in law. Spoke to Jos and he answered all my questions and made the process very smooth and easy. Jos is a credit to this company and a very nice person thank you Jos

I ordered my SmartLife Fall Detector by phone. The person I spoke to was very courteous, helpful and guided me through the ordering procedure which put me at ease. A credit to the company. It was easy to install, I would recommend this product.

Well informed call handler. very easy to arrange

Darren was so helpful and knowledgeable nothing was too much trouble and sent quickly in the post so that we had continuity with my uncle when he came to stay. Thanks very much Darren