Harry was very polite and knowledgeable throughout the conversation. He was never pushy, listened to our requirements and had a good sense of humour

I rang Careline365 at the weekend due to the status light flashing red on the alarm base unit. I spoke to Cheryl who immediately went over the process for resetting the indicator back to green. This worked fine and Cheryl then asked me to run a test on the system which went well. She had a very pleasant manner and was clear with her instructions. In fact Cheryl was so nice to talk to I asked her a couple of further questions. Just been able to think of other questions during the call is a reflection on her exceptional phone manner. Cheryl put you at ease from the very start. All in all an excellent Customer Service agent. Thank you.

I agree with the other 1 star reviewers, do not use this company, there are other options out there. My mother has now died and I arranged to return the two smart boxes and the "falls pendant" using the pre-paid postage. I had renewed the contract at the end of May, paying £258.74, and agreed at the time, that if I needed to cancel before the year was out, that my mother would receive a partial refund. The partial refund offered was £65.60 for cancelling on August 2nd, Wow I hear you say! However, even though I returned the items, photographing them before sending, as somehow I knew this would be a complicated issue and Careline would wriggle out of the refund, it seems I have not returned one of the items! The cost to replace the "MISSING ITEM" will be £49! There is no missing item. There also is no way of proving this, as Enable and Careline do not actually issue a document when they deliver items, nor when they collect items, nor if the item on the list they deliver is duplicated so not left with the customer. So, I am now waiting for a call from a senior manager at Careline to discuss whether I am telling them the truth, and there is nothing missing from the returned items they provided to my mother. I think I will write this one off, as I am grieving and have funeral arrangements to finalise. Well done, Careline. 19-August, just received a call from Careline, 6 days after my initial call to them. “As a goodwill gesture they will not charge for the “missing pendant” Ha ha! But NO REFUND as agreed at the time of renewing the contract. It’s the least of my worries right now, but at the end of the day it is the principle. I suggest that if you have many items delivered to yourself or a relative or friend that you demand a list of items from the organisation (Careline - Assistive Technology in this case) who is supplying and the delivery company (N-able in this case) and that these are ticked off and signed for at the time of delivery to prevent this happening to you.

Jos was really helpful and knowledgeable. However, he advised you have a digital fire alarm that links into the service but there is nothing about this on the website?!?

Careline 365 have provided excellent equipment and service. Their staff have been very helpful throughout.

I gave a five star. Always answer immediately and are polite

Fast, professional and friendly representative. Got the idea of what was needed instantly and when the box arrived the next day, it wa easy to assemble.

Professional from start to finish. I first started by making an enquiry as to the suitability of this alarm for my mum. Samuel W was the agent who answered all my questions with ease he was very knowledgeable. I then left it a few weeks to sort key box. Then Sam phoned back and talked me trough the options available. There was no pressure to purchase and I didn’t feel rushed. Eventually I decided to purchase the one that had the fall detector. The cost was a little expensive but how can you put a price on a relative’s safety. Happy with the sale. It came the next by Royal Mail excellent service.

Staff were so helpful, and sorted out the issue with box when we 1st got it. Highly recommend.

Although the alarm has done exactly what we needed it for my mother has had to go into a care home so it was no longer needed after 4 weeks. Despite being an order cancellation, the teams (especially David's) help and efficiency in sorting out the return and ending of the agreement took all the stress out of the call for me. Thank you Careline and David.

We contacted Careline 365 by phone as my parents both need some reassurance and had a man called Harry on the call he had absolutely excellent customer service and talked us through the process of getting a unit and wrist bands , he was caring Informative and cheerful.

I wanted to upgrade my mother's careline use , my contact was Harry at careline , I found his manner polite, caring, very helpful and professional. Thank you again Harry ,excellent service Ray Buckle

Having found that my mother’s existing care line would not work with the new digital phone line I was pointed towards careline365. I was left an answer phone message by a very pleasant sounding gentleman called Harry. On returning the call he was unavailable but another gentleman talked me through the system they could provide I ordered it at 5.30 pm it arrived next day post. So far very impressed with the service offered. Friendly, helpful and not at all pushy

I spoke to Darren and he was very helpful and talked me through everything that will happen as I purchased the equipment, very polite and nice man.

I contacted careline by computer, i asked them to give me a telephone conversation on the details of setting up an alarm service, the customer rep was very good at his job by explaining everything i wished to know and was most pleasant in his manner.

Superb service from Miles following my call to enquire about a careline package - everything was sorted with 25 minutes - alarm delivered the following morning and setup in less than 10 minutes - the call centre team when testing the alarm were also superb! Literally cannot rate these guys enough - they were incredibly professional, empathetic and helpful - the peace of mind we now have is priceless

Darren (?) was very helpful and understanding on the initial phone enquiry, delivery was as quick as promised, and setting up was pretty straightforward. Had to make a couple of extra calls to sync 2nd device, but staff were understanding and patient.

When we phoned to find out about your various options we spoke to Jos. He was so friendly as he patiently talked to us about my personal circumstances and found the ideal setup for me. He made the process so easy and I’m looking forward to receiving and setting up the unit tomorrow. I’ve been using Appello’s Careline for several years now but BT is no longer supporting my copper cable landline so I need to go Digital. Jos is so knowledgeable and is obviously deeply concerned about the welfare of his customers that I’m confident I’ve made the best decision. Thank you, Jos UPDATE 19th AUGUST We set up the system, everything worked perfectly for a few days until my brother who looks after my safety received an email from Careline with a warning that the battery was running low and he should contact them immediately. When he did get to my home the battery was totally dead. He had to phone Careline for advice. Charlie tried everything to fix things but unsuccessfully. She arranged for a replacement unit to be dispatched for next day delivery. When it arrived my brother set it up but it still didn’t work?!?! He phoned for help and spoke to Charlie again. She was amazing, taking him through many options but still no power to the system. She finally asked if the box was plugged into an extension lead…. Yes it was. She asked him to try plugging it directly into a wall socket. He did so and the system came to life immediately and installation was completed in a few minutes. Perhaps Careline should consider telling customers that using an extension lead could cause this excellent system to deplete the battery and cause total failure?

It gets worse with this company. I’ve just got off the phone from the worst customer adviser I’ve ever spoken with. She constantly spoke over me, and when I brought this to her attention she told me she couldn’t get a word in edgeways, how rude! I suggested that she pass my call to another adviser as it appeared she was taken my complaint about the company somewhat personally, she said she couldn’t guarantee when someone would get in touch and promptly told me she was terminating the call. Please think very carefully about using this business, there are other options out there I would highly recommend you consider!

Really helpful chap. A*