Ordering over the phone made very easy, person the other end very helpful an polite, alarm came very promptly setting up was easy testing was very easy and again person testing was also very helpful.

I dealt with a gentleman called Drew who was very helpful and answered all my questions to my liking and gave some good advice

I received an email from Careline offering assistance changing to a digital service. Unfortunately after contacted them I was greeted by a very rude and unhelpful operator who would not discuss it with me as POA for my 94 yr old mother. I have been contacted a few times when my mother has set off her alarm and they know i am POA. Previously good service but on this occasion extremely unhelpful and rude. No supervisors available to speak to either.

Ordered fall alarm last year but due to our father not wearing it and forgetting to put it in charge we decided not to renew this year. Phone call to remind and when I told them I wasn’t renewing they informed me cancellation team would call. I told them no need as we were 100% not renewing (waste of over £300). I was then informed the equipment is rented !! Which I wasn’t aware last year when purchasing, anyway the cancellation team then rang me an hour later and asked would I like to transfer the contract to someone else for a £45 discount !!!! Unbelievable- only interested in money and nothing else - stay clear it’s a rip off, buy one of the phones that have an sos button on the back and they call listed emergency contacts!!!! You will only pay for usual phone and contract ! Ridiculous amount of money and the hard sell has totally put me off.

Got mums done last year,paid on a card ,This year they told us to pay with bacs ,we did they now have also taken payment from the card we paid on last year ,VERY UPSET... we would think they would tell you they are taking payment from the same card we paid with last year ,,Really not happy with Careline at all. Tony,,,Marshalls services uk

Very helpful during the order process which I did over the phone. Harry made everything crystal clear. Will add another review once it is installed and in use!

Drew was very professional only sold us the plan we needed,very polite and understanding

I spoke to Samuel first yesterday 22/8/24 and then confirmed with Drew 23/8/24 today. Both were helpful knowledgeable and polite, which came at a highly stressful for us. Many thanks to them both.

Harry was very polite and knowledgeable and was not pushy, listened to our requirements and helped us choose a suitable option,

Very efficient, friendly and professional. The online ordering was very straight forward and delivery arrived safely the next day. Setting up was easy and I have already given a talk for the local ladies Probus club which went most successfully.

Harry has been excellent in helping me set up 2 new safety systems for close relatives. His advice and knowledge of the alarms was very thorough and he was very kind and thoughtful in his conversations with me. I will highly recommend this service

Rang the advice number. Very helpful discussion of my mum's personal circumstances and the options available

I called to organise a CAS alarm for my mother in law and Darren could not have been more helpful , understanding and efficient , and explained everything perfectly, he is a credit to your company .

I called careline today for my mum and spoke to a lovely gentleman called Jos, he was absolutely superb, couldn’t fault him, he explained everything to us in great depth and we placed an order with him and didn’t bother ringing another company for comparison. He was very helpful and professional, we would recommend careline to all our family and friends and Jos is a great asset to them.

clear calm and helpful phone operator

Purchased the fall package for an elderly relative. Joss was very patient and helpful in going through the sales process. Cannot fault Careline for being sensitive and responsive to our elderly relative's care needs some of which are due to dementia. Always professional and helpful and incredibly understanding when 'accidental' triggers have occurred.

My questions were answered and the product explained clearly. Set up was quite straightforward and the system checked. The pendant is very light in weight as is the wristband.

The gentleman on the telephone was very helpful and knowledgeable. He was understanding of what I required for my mum and pointed me in the right direction of what would be best for her needs. A positive experience

Our initial enquiry was answered by Jos who was really helpful and answered all our questions patiently and clearly. The Careline365 service was really easy to set up and has both a pendant and wrist option for the device which provides options. The registration of the devices was easy and completed in a matter of minutes and we have had several accidental presses of the button whilst getting used to the device and all have been answered promptly and clearly.

had looked at getting an alarm for my father for a while and found that dealing with the customer service people easy and informative. ordering on line was easy and item was delivered without any problems. easy to set up and easy for my dad {87} to keep charged and to understand how to use the alarm.