First time dealing with this company. Excellent service, easy to order, good choices and prompt delivery

Product arrived as promised and in a timely fashion. My only complaint is that there are often items listed on the website that are no longer available.

They were quick, fast, accurate and especially had what I needed

Fast service - incredibly knowledgable

Excellent quality

I think your shipping charge is ay to high. I also think that you should have better coupon or discounts for Over $25 spent.

Excellent always fast shipping !

Great company, you can find good deals on any fishing gear. They have some great sales , particularly on closeouts ,

I needed ventilation for a storage container...Tackledirect had the best price, and delivered the vents in record time.

Happy with tackledirect

Awesome company! Excellent service! Super fast delivery

I’ve been using tackle direct for years with no problems. I’ve made multiple purchases this year (2019) and it’s been horrible each time. I purchased a Tsunami Rod which I received in the mail with a broken rod guide. The hard shell rod protector had zero damage which means it was damaged before shipping. I’ve always recommended tackle direct and had a friend order and he also received a broken rod with zero damage to the packing, again, the rod must have been damaged before sending. I emailed and emailed to have the rod fixed before the 30 day return policy was up and weeks went by with no response. I emailed daily for some time and got no response. I was finally able to make contact and have the Tsunami rod exchanged after some time. The new Tsunami rod was used for 1 time and snapped on a fish. Here I am again emailing and calling. I’ve called Tackle Direct for the last 2 days and let it ring for over an hour both days. After getting sick of the ringing I hit the option to do a call back and hold my spot and guess what.... no returned phone call. I’m writing this right now while being at 55 minutes on hold waiting for someone to answer my phone call to do a return on this Tsunami rod. I am done with tackle direct and will be using my money else where for now on.

Customer Service was excellent. My return experience was a piece of mind. The whole process my wonderful from beginning to end. We will definitely be buying from this company again.

What do you need to fix? Answer the phone, fix your inventory control system for online orders, train staff to provide accurate information to customers regarding orders, initiate refunds in a timely manner. Short version: Poor customer service and online ordering system needs a serious upgrade. Long version: On July 4th, I placed an order (order number #737145) for several Daiwa SP minnows and some other miscellaneous terminal tackle for an upcoming trip. All of the items I ordered were listed on the website as being in stock and I specified two day delivery at additional expense. I received an emailed order confirmation. When I did not receive the items by the following Monday, I checked the order status through my account and saw that the order was still pending. On Tuesday morning, 7/9, I called to check on the order. I got the answer system, advising me that all reps were busy. I opted to leave my number for a call back. When no one had called in over two hours, I called again. Once again, automated answering service only this time I remained on hold. After almost 30 minutes on hold, I hung up. About an hour later, I called back and chose the option to make a purchase. Amazingly, someone actually answered the phone this time. I gave the lady my order number and she looked it up in their system. She told me that the items I had ordered were not in stock and they had to order them. I told her that all items were listed as in stock at the time I ordered them and as I needed them by Thursday for a trip to just cancel the order. She then told me that they had just upgraded their computer system and asked me to hold so she could check something. After being on hold for about 5 minutes, she returned and told me she had checked the warehouse and my items were in stock and that they would ship that day and that she would expedite the order. I told her once again that I needed them by Thursday and she assured me that I would have them. On Wednesday night, I once again checked my account for tracking information and saw that the order still showed as pending. On Thursday morning, 7/11, I called and after three calls was finally able to talk to a rep. Ryan told me that the items were not in stock. I explained all of the preceding information to Ryan. Ryan put me on hold and upon returning, told me that the items had been direct shipped from the manufacturer. He was unable to provide a tracking number and stated it was unlikely that I would receive the order in time for my trip as had been previously stated. At this point I cancelled the order. For what it’s worth, Ryan was polite and professional. Although a long time customer of TackleDirect, I think I’ll look elsewhere for future purchases. Additional: After returning from my trip on 7/22, I expected to see my refund credited to my account. Nope! Called and again sent to automated answering and left my number for a call back. A day later on 7/23, a representative called me back and initiated my refund. Way to much work to do business with these people! On 7/23 later in the day, I checked my account and saw I had received a partial refund of $84.04, not the $108.51 of the original order. I again called TD and left a call back request. On the morning of 7/24, I received a UPS next day air delivery from TD containing two items from the original order that totaled $24.47, the amount missing from my refund. In looking at the included invoice, these two items were approved for shipping AFTER I had called to inquire about the refund! At this point I am beyond words for how screwed up this company is! Again waiting for a call back to resolve this mess. Do yourself a favor, buy your tackle anywhere else...

They were helpful and new what they were talking about.

Ordered a surf rod on 24 Jun 19 asked what shipping time would be was told about 6 days here we are 11 July 19 called 4 times. 3rd time call back was the next day was told order was mixed up and would be shipped the afternoon of 9 July or morning of 10 July, I have received no shipping information and am waiting for a call back. Why does the customer have to inquire about order status if the product is not delivered in the promised time frame? I understand things happen but an email describing the problem and updates would go a long way.

It seems to be happening more and more that items I order end up being sold out and placed on back order. Most recently, they sent my order to a non-existant address. I will say that their customer service is excellent, though.

deliveries always on time, great pricing. Great sales

Great service and great products for a good price , thank you

The only reason I don’t give it five stars is because my order was confused at first and I had to call. But once it was explained that a new employee had only mildly fouled up, their customer service was excellent and delivery was perfect. No complaints for this company.