Seamless experience when I purchased my Mercedes SL, the car is in perfect condition, will be coming back next month to Cotswold to get my wifes new car next!

Really helpful team who helped me at every step of the process. Took in my part ex for a good amount and made sure I had everything I needed when purchasing my new car. Few months ago now and couldn’t be happier with the car.

I’ve worked alongside Cotswold Automotive since they’ve opened. Invoices have always been paid on time and I can’t fault their works quality. When I’m due to upgrade my vehicle is certainly be visiting this establishment.

Good communication with Mike, had some outstanding paperwork which was received the next morning. Bough a 14 y/o car which has clearly been looked after. Thanks!!

Just had the Bayliffs at the door for a car I had for 9 days before it blew up around a year ago. This is because they were caught driving the car down a bus lane without any insurance and as they didn't change the log book back into their name I was chased for it, every time I emailed and rang them they said they dealing with it. BTW don't bother emailing their complaints department as they have told us on the phone that they don't have one. I should send them some Stetons hats as that's what cowboys wear, or should it be big shoes for the clowns they are.

Update on on below. After speaking to Matt one of the directors ( he found time to phone me when I suggested we would knock on his door as bayliffs had done so to us) he argued that they were unaware of the bus lane contravention until we informed them the bayliffs knocked on our door, after a 30 minute call it became apparent they were not going to accept full responsibility. We have now forwarded all our information, inclusive of an email that clearly stated and had a screenshot of us emailing them the fines as soon as they dropped through the door, onto the courts, we have been informed by our solicitor that they will have to pay us in full once the papers are served and everyday they don't it will be chargeable at 8% interest.. let's see how quickly they move them as have done nothing in the seven months we have been calling and emailing them! Once that is settled we may take them to court for loss of earnings ( having to take time out of work to try to solve these issues not to mention the anxiety and stress it has caused to my husband's mental health. Extremely sad that a company cannot admit their own faults and it's had to come to this. ---------------------- We bought a car in late April 2024 which blew up 9 days later, took this company 2 months to admit the car was not sold as in condition as it should be and eventually refunded our 5,000. They took the car back but did not register it back with themselves, obviously they fixed it or bodged it, and in September when they took it out for a test drive their drived contravened a bus lane and we were getting letters daily to pay the fine, after months of terrible communication from them we finally thought they had sorted it and paid the fine. Low and behold today we just had bayliffs at the door to collect the fine money that was now at £424.00 which we had no option but to pay. Upon trying to contact someone in their office there is no person high enough for me to speak to. Absolutely the biggest con artists dealing in the car sales business.

There were clear instructions on how to get to the building. Once I arrived the staff were very attentive and friendly. They helped me with any questions asked and any helped that was needed when test driving the car. They explained everything clearly to me with kindness. I recommend Cotswold Automotive for anyone looking for a new car. The cars are in pristine condition as advertised on their website or any other. I was very happy with the help and support I received and I am very happy with my new car.

Excellent service. I needed to purchase a car quickly and after looking through many dealer websites, booked a test drive with Cotswold Automotive. The online vehicle description and photos matched exactly the Fiat 500 on offer. The car was immaculately presented and had recently been valeted. Mike was professional and explained the process of purchasing the vehicle. He also explained and recommended purchasing the 3 month extended warranty, which I decided to take. Paid the deposit, and came back to collect the car the next day. Mike also went through and completed the online DVLA V5 transfer and taxation forms for me while I was with him. Highly recommended.

Avoid like the plague!!! Purchased a car in September 2023 with a 3 month warranty. The car started to overheat and there was clearly an oil leak! I rang and sent an email letting them know this on 14th December! Finally collected the car on 8th January 2024! Have been told the car would be hopefully back to me by the weekend beginning 19th Jan! No car back! Sent another email asking when it would be back, told should be back to me on 26th Jan! Still no car!!! I am now going through my bank to try and get a chargeback claim!!! No car and out of pocket!!! Unbelievable how they can treat people this way!!! I’ll be seeking legal advice if I have no luck with the bank.

Very helpful company, reply fast and all very kind and professional people!

Having purchased another vehicle from Cotswold Automotive now, it has been a really good car! We got everything we needed to have done to the vehicles before they were delivered and it was done very fast. Customer service was very friendly, very happy with everything!

Bought a car a couple weeks ago, lovely service from everyone I spoke to. There were no issues with the car and was exactly how they described it. Couldn’t recommend more!

Car was as described and very easy buying procedure

We share the barnwood point business park with this firm of chancers. They have caused nothing but problems for everyone else on site and have dumped unregistered vehicles, and trade rubbish everywhere. Now the site has implemented a parking system which is costing everyone time and money. Luckily companies house will let them register a new name soon so the cycle can repeat!

Having had no problems with the purchase and customer service nearly six months passed I received a civil enforcement parking fine for the trading estate where the company is based the fine was for the day I purchased the car,photos on the enforcement show the car leaving and returning from a test drive!!! The company will not pay,clearly not my fault and I have had to pay as company not returning emails. On dispute the parking company state that the vehicle was not registered on their database AGAIN not my fault. Be aware!!!

On arrival they gave us the keys to test a VW Polo with a bold tyre which clearly was illegal and unsafe. They claimed the car had a mechanical check... This was my first car and was learning to drive in it and to be taking my test with this car. The rear breaks also didn't work correctly and upon further inspection before my test the breaks were fitted incorrectly with the wrong parts inside the drums.. Again clearly no one checked this car over before reselling. I have only driven around 1000 miles since the purchase and now the engine shuts off by itself and it has throttle issues as well. Oh and it also had the incorrect spark plugs fitted and the exhaust was blowing... Again, saying this was mechanically checked was a complete lie. Completely overpriced for the condition it was sold to me.

Currently having to get legal advise after being sold and unroadworthy car from this company. Advised to get diagnostics check done by local garage at my own cost which was then rejected by the warranty team. Now getting legal advice to resolve the issue. It’s a shame when dealers feel they can get away with selling illegal unroadworthy cars.

Brought a vauxhall corsa on the 3rd of June 2023 problem after problem then told to go to local garage for repairs once approved quote . They said they would send starter.motor to garage as could get it cheaper. ... kept emailing over quite a while to be told that it was sent on the Wednesday the 6th . Gloucester to Cirencester. We'd 13th sept still not arrived and total silence and ignorance. 2nd fault front brakes sent to another garage to rectify but squeaking like mad so when local garage looked at starter motor got them to look at brakes . No grease on brakes so all you get is squeaking high pitch squealing and burning smell . Guess what as soon as you push for work to be done total silence . Joke of a company. But as tge law is on tge buyers side I will get my money back as under 6 months . See you soon.... 28th Sept after being told its sent again the Garage has still not received the starter motor . Stay away.even if you think its a nice car

***Avoid*** this company at all costs, sold me 2 failed cars have dragged there feet with funds acuse us of scamming them and we are now going down the legal route to get sorted. Dont really need to say anymore!!!