Driver was so thoughtful and polite and respectful for a bus of senior member from a senior center.

I'd give 0 stars if I could. If you want to prefer to deal with unprofessional people and take the chance of having rates go up AFTER booking, these are you people! Upon requesting a quote I inquired with my agent a few weeks later, when I had a final head count, if the quote still stood. He said yes. I booked same day. 48 hours later I received an email from a different person stating that my rate had increased over $500. Upon calling to discuss this I spoke with Anthony D'Angelo, apparently a Operations Manager, he was extremely unprofessional and had a very I don't care kind of attitud; It was very clear he could have cared less if i took my business elsewhere. So that is exactly what I did. Beware, when you book the price that you agree to very well may change.

I was told that my reservation had been canceled "because of mechanical issues" THE NIGHT BEFORE THE SCHEDULED PICKUP. In addition to that, it was never communicated to me that the return trip was canceled as well. Everything was going well until the cancelation, then communication was abysmal and somehow I became the at fault party. I will never use this company again and will tell anyone I hear is considering US Coachways to find another option

My primary suggestion: Read the reviews, BBB rating and the contract in detail!!!! I feel like I was scammed. My booking agent, Melissa, was super nice during the planning phase. When we talked initially, I told her our schedule was still being planned. She did share the driver hours but did NOT disclose the price would change if the "tentative" schedule changed. When I provided my final itinerary, they upcharged me $600! It didn't matter that my initial schedule was tentative. It didn't that they charged my credit card in advance. It didn't matter that I was planning to use them for 3 days. Now I'm stuck because in the contract their cancellation fees are astronomical! I'm hoping this review helps someone else from going through the frustration I have experienced. Read the contract! Better yet, look at their BBB rating!!! SMH! Absolutely do NOT recommend Since this review I have completed our charters (3). The experience on Day 2 and 3 was unsatisfactory. I have been contacted by someone at US Coachways, but I have not heard back from them.

Initially I booked a 24 passenger bus through Uber Charter who then contracted it out to US Coachways. Three months before my company's event Uber sent me an email letting me know that they would no longer be providing charter services and that US Coachways would be contacting me with options. A few weeks later I get an email from someone telling me that I had 24 hours to use a link to keep my reservation with US Coachways. This person referenced a previous communication email that I had not received and I was not happy that there was such a tight turnaround but you do what you have to do. When you make payments with US Coachways they do not send you an email receipt and there isn't any type of confirmation page after paying online that confirms your transaction. I had to contact the two people handling my reservation to get a statement about my payment to submit back to my company. The week before my event I wanted to make a time change to the itinerary. I emailed the two people who I had been communicating with this whole time. They then passed me off to a third person who proceeds to tell me that it's $250 to change the start time. All I wanted to do was start 30 minutes earlier and then adjust the remaining times to compensate for the earlier start time. I didn't want to add time to my reservation, I only wanted to shift everything by 30 minutes. After multiple emails and two days of trying to explain what I wanted via email, I told them that one of them needed to call me because none of the three people on the email understood what I wanted. It took a 2 minute phone call to clear things up and get the time change finalized. For all the grief and stress of dealing with US Coachways at least the bus itself went well. We wanted a shuttle for client dinners to transport our clients between locations. We had two nights of dinners so two different buses and drivers. For both nights, the bus was clean. The drivers were nice and easy to work with. We will have the same function next year. I will use US Coachways again because the service at least went well the night of the events. However, I do not look forward to dealing with their customer service people again. It was stress I didn't need leading up to my event.

Bus was on time; driver was helpful and personable!

Bus driver was right on time, services were as described and everything was pretty smooth. Only issue is the website is not the most user-friendly, but if you can get past that the actual service is great!

I was going to use the company for our wedding, but we had to change services. The Company promptly refunded us in full to our original payment method without any pushback. Recommended for bus services.

The Perfect Day Our bus event up to San Francisco for a very special ordination for our Deacon from our Parish was so exciting and fun and totally pleasant. Our driver was magnificent and his driving was so easy and well done. He knew the best way to get to our destination and was right there and ready to go after our event was over. Everything was perfect and I would use a bus from US Coachways anytime.Great communication, beautiful buses and all was just so well done.Thank you US Coachways!

A contracted bus for a return trip never showed. They were unable to supply a substitute bus, and they also refused to fully refund their broken contract. Over $1000 in uber fees were incurred instead, and a lovely night turned into a major headache. Beware!

This company is a scam. They canceled on us a day before our event and have yet to give us a word on when we will get our $4,000 back. Will not respond to our numerous attempts to resolve. They have an F on the BBB. AVOID!

The vendor I expected was not the vendor I received, Tom emailed me a different vender the bus we received was white in color, not black as the picture showed in the email I received from Tom. The bus air conditioning system was not working it went out the first day of our trip. The seats was soaked in water from the air conditioning above the seats, The air conditioning unit was putting our toxic fumes. The children's was in distress screaming my mother and uncle who suffer from heart disease was overwhelmed with bus being so humid. The bus that was sent to pick up our group was dirty filthy, the toilet wasn’t empty we had to request them to dump it. The bus was in bad shape was old not maintenance. The upper head lights and units over the seats didn’t work. The drivers did nothing to resolve or try to fix the issue. They had no reply or response on what needed to be done to fix. I contacted Coach-way to get a resolution multiple times with emails and contacting dispatch. Dispatch was suppose to contact me back twice which they failed to do I had to contact them both times and demand a resolution that was never resolved. The air conditioner not working in extreme heat of over 100 degrees should be a emergency situation that should of had a quick resolution, my husband seen our family was in heat distress the babies were screaming from being over heated. We had to continue to monitor our elder family members due to how hot the bus was . He went to fix the breaker box which fixed the lights and upper head blowers. 30 mins into the trip after being fixed the air conditioning fumes were coming into the bus again which caused the driver to shut off the blowers. Both drivers were indulging in alcohol and marijuana during our trip. The drivers had no knowledge on the functions of the bus. The drivers were courteous and respectful but had little to no knowledge about the bus systems .

Our church hired this bus from MD to NY. The bus has no seat belt, the bus is so old that it was making terrible noise throughout the journey. This is a 4hrs+ drive one way with 45 of us in the bus. the worst part, it was hot in the afternoon when traveling back and the AC was not working, a little hole above the roof was opened for air. It was terrible. I was stressed and have headache. Run! Run! Run! Away. Terrible service but good driver.

Paris was a wonderful driver! Your service was great and we will definitely use you again👌😊

Pedro was early for our event and communicated very well with our staff. He patiently waited for us to load the bus, got us to our event early, and picked us up on time for our 2nd stop. His attention to detail and customer service were both excellent!

On-time, great driver, comfortable ride!

Staff were very friendly, booking was easy,

clean bus friendly driver

The driver was 45 minutes late and our faculty member had to guide him where to go during the trip. It's frustrating to be on a student trip and have to spend time providing directions to the driver who should really know and map out the route prior to the trip. We more than likely will not book with US Coachways again.

Our experience with this company has been the worst. first, the driver was late. The bus sent was filthy, had bad a/c, and made so much noise we thought it was going to fall apart. The bus broke down twice, and our seniors and kids had to wait under the rain and cold, for a mechanic because Coachways dispatchers refused to send us a new bus and to transfer our call to a manager. We were supposed to have headed out at 6 PM and we ended up heading out at 12 midnight. I filed a formal complaint as well, let's see if someone answers. I gave it one star because the system doesn't let me give zero.