DO NOT USE THIS COMPANY! Our school district reserved buses for two trips to major competitions for our marching band. Both trips the company called to cancel less than hour before we were supposed to depart. So far I have not heard a good reason... BUT TWICE!!! Once is bad enough. There is not anything you can do to make this 100%, but at the very least a full refund should be issued without delay.

Driver was late both days. Not just a few minutes, 40 minutes late.

Our driver was fantastic. He arrived early and was very polite and professional. He maintained a positive attitude for the entire trip and was friendly to all of our passengers.

I gave one star because it does not allow zero. I am not one to write reviews, but I must warn everyone on this site to stay away from this company. I rented a 20 person bus on October 15th. The bus was supposed to arrive at 1:15PM. At 1:30 I called their dispatcher and they told me they were 5 minutes away. At 1:45 I called their dispatcher and they told me the driver was now stuck in traffic and was 20 minutes away. They gave me the street and town where the driver was supposedly stuck, but I checked google maps and there was no traffic there. In any event, I waited until 2:10 and called their dispatcher again. I was told that the driver was now 25 minutes away! I asked them how could this be, especially when I see no traffic in that area and they said that is all they know. I called at 2:40 and then I was told that the driver is lost, he does not speak English well and that they will be sending a new bus that will arrive at 3:40. I told them to cancel the bus and we immediately called three uberXL and crammed into the vehicles. We were going to a NY Jets football game. We had a series of pre-game festivities that we were going to for the kids. We missed all of them and arrived well late to the game. I was shocked by how this company treated me. Each time I called I was put on on hold for 10 minutes. Each time I was told they were coming, they had no idea what was happening. And, when they cancelled and ordered a new bus, they acted as though it was no big deal. I am writing this because they ruined our bday celebration and I don't want anyone else to experience this. Please move on to another company. Check their references and don't be swayed by the salespeople who sound great, but throw their hands up when things go poorly. I hope I helped you avoid this problem.

Super supportive and helpful customer representatives and a great driver who was accommodating of our requests!

Customer support was great when we were making the reservation and hit a snag with log-in. Emails were clear and updates were timely. Bus driver arrived early and was accomodating. Drove safely. Got us to our event and back exactly as planned. Thanks

They got us and our guests home safe.

On-time, professional, emmaculate bus, driver kind, attentive and professional. Will definitely book again. Be sure to tip your driver the day of, cannot add a tip after the fact, unfortunately.

I woke up on a rainy Saturday morning, excited to go to Six flags with my friends when all of a sudden after an hour of waiting they tell us that the buses canceled last minute. Definitely don’t recommend their service.

The bus was there on time and the driver was very helpful and accommodating the whole day.

Our bus driver was prompt picking us up (both times) and very nice to work with. I booked this trip very last minute and customer service was responsive and helpful in getting me a bus, even 48 hours from the event time.

Everyone really liked the bus driver; he was super friendly and accommodating. He was perfectly on time picking us up both in the morning and as soon as we were ready to leave. Our group also enjoyed that there were full outlets on the bus at each seat.

Great Customer Service! Everyone I dealt with at this company was very helpful and friendly. Our bus driver was great, as well. Thank you for your service.

The driver was reliable, patient, and very helpful, especially with our elderly members.Thank you Pablo our driver.

The ease in getting a bus at the LAST MINUTE was really great. Everyone from customer service preparing the bid and walking me through the order process to the VERY experienced bus driver getting us to our destination in a safe manner.

Easy Booking. Great Bus. Excellent Driver. We will Book again! Thanks!

Booking was made super easy with Tony and our driver was on time and very professional. The only thing I would change is the call at 5:50am to ask how my experience was.

Excellent service. On time, driver was courteous and safe. Highly recommend

Wonderful customer service and the drivers were very accomodating.

Our driver Aziz was wonderful pleasant kind and just an all around good person very nice and my initial contact with Michelle Garzone I'm not sure I spelled her name right Michelle forgive me but she was absolutely wonderful and answered every email and phone call helped in everyday possible others can learn from her answered every question she worked we me and my group. You will do better with communicating better some of your agents don't return phone calls some people don't have the know how to check emails and prefer returned phone calls I'm thankful I do also I paid up front and paid in full and was emailed that the price changed because it wasn't booked in time which wasn't the case and was told if I didn't respond and except it it would be canceled we were charged more for you guys using a different vendor which we should have paid the same price we were quoted you already had the payment in full it was a money grab we were charged an extra 400 dollars you advertise and executive bus with a bathroom I was told you don't have that but it's on your website I was told if I wanted a bathroom I had to get a bigger bus which I had a smaller group also you advertise 28 passenger Mini bus but you don't let people know that the driver seat is counted as one of the seat so actually it's only 26 seats 28 counting the drivers seat and the front seat the only thing that made all of the great was Aziz our bus driver and Michelle my first Agent this review would be much different so thank you Aziz and Michelle.