ellie's customer service is great, answered many questions with patience and knowledge.

CRISTYL was excellent. Was super patient with my requests. Guided me through the process and helped get an exception to extend a policy which would not have been possible with CRISTYL. Much aprpeciated

Ellie was excellent. When one is dealing with the much complexity of healthcare, it isn't easy to know where to start. She helped me easily find providers in my area and also explain the difference between the different plans I was doing. She was timely, she communicated in an easily understandable way, and helped answer all my questions!!!

Kaezer helped me through the insurance process. He has been super helpful.

Xanrey was very patient and helpful in answering all my questions.

The agent CHLARISSE was very helpful and quick to solve my issue

Answered all my questions clearly. Proactively guided me to the right website

CHLARISSE was very helpful!

When there are critical questions, they just won't respond and keep you hanging.

CRISTYL was a very helpful!

KAEZER was super helpful, got my questions clarified instantly.

Kaezer patiently helped by clearing all my doubts. He was thorough and clear. Thank you again! Thank you Kaezer!!

Keigh was the name of the agent who walked me through the plans. Definitely made it very easy for me to find a customized solution for my needs. Fabulous service

APRILLE assisted me in my insurance queries and it was super helpful. I was able to make an informed decision and so happy to purchase INF insurance plan for my parents traveling to the US. Would highly recommend.

Young the agent took me through the application with great training and patience. Thank you. I hope I do not need INF insurance but if I do I am looking for a 5 star previse experience .

The Support I got from Keigh was quick and easy.

Thank You Khai, Keigh & Syra !! These guys are amazing. They provide detailed answers, and to the point info. No stupid Medical field jargons or needless big words and stuff. Their Policy wordings are easy to understand but still these support guys go beyond and help dissect it further to help us understand. I even asked them scenario questions and they helped me there also, Just Mindblowing !!

Thank you so much Khai!! Your support was perfect!

I had a number of questions I was unsure about after going over the quote and brochure. The agent was quick and detailed in their responses. The agent left me feeling calm about having piece of mind for the duration of my overseas stay. I did find it odd that no support agent ID number could be provided. Or an inquiry # to refer to in future. It would save my end time not having to potentially explain things over when another agent takes my call/chat. Overall a great experience though. Thank you so much!

I will give a big zero to this company as they cheat the customers by quoting irrelevant clause. My mom visited US very recently and I obtained a visitor's from this insurance company. They promise a lot and unfortunately people get trapped. In this instance my Mom had to consult a doctor as she found some growth. We talked to the insurance agent and got a list of Doctors for consultation. At the doctor's clinic,I made a call to the insurance agent as the Clinic reception was not prepared to accept the insurance coverage as they do not trust the visitor visa providers . After getting a commitment from the agent,the clinic allowed my Mom to consult the doctor,who recommended few tests to verify the growth cancerous or not. Subsequently the results came out as cancerous,which needed visit to the Doctor. To our surprise,the clinic sent a bill for demanding full amount indicating that the insurance company refused to pay. I contacted the insurance agent,who informed that no amount is payable quoting a clause that says no amount is reimbursabpe for cancer related treatment. I argued that their agents agreed to pay at the time we went to consult and whatever expenses incurred was only to detect if the symptom is cancerous and as such this expense can not be treated as amount for cancer related treatment. We would not have consulted this particular clinic if the insurance company had informed about no payment, my mother would have approached either other clinics in US which are reasonable or flown back to get treatment/check up at a cost far less than the amount we have to pay here and better clinics with better facilities. We are now contemplating to approach the news agencies,other social media to make the public aware of such unethical insurance companies so that such companies are isolated. Also,we will approach the insurance regulatory agencies for action against the company.