Chris McMacken was my agent in recovering my WD hard drive data. I didn't think it was possible after having many other companies and even IT friends look at my hard drive. They said all was lost. I still clung to hope that there would be someone out there with the technology and tools to fix it. I found SDR through a google search, read the reviews, called and got a call back asap. I was always updated phone calls and emails on what was going on with my hard drive. Chris was very honest from the get go what may or may not happen and the expenses that would incur. He even worked out a payment plan for me that I could afford. Highly recommend this company and the agent I dealt with.

I had an old external hard drive that had a short. Secure Data did an awesome job at recovering thousands of photos and videos of my children that I thought I had lost. Chris did and great job of keeping in touch with me throughout the whole process and made it so easy! I would definitely recommend their service to anyone trying to recover data from old or messed up devices.

The Secure Data Recovery group got 95% of the data off my failed hard drive. Their service is superior. Thanks Chris McCracken and team.

Awesome help from Chris M! 5.0 Reviewed on Jul 31 2017 I am so grateful for your service! Chris McMacken was so incredibly helpful! From the phone call follow ups to the email check-ins he made sure everything was moving and was there every step of the way. We are so excited that our (incredibly) damaged drive was fully recovered! Thank you so much!

Rob Anderson, the customer care representative I've been working with, has been very patient and highly professional. My case has been ongoing for over a month and he continues to respond very quickly and promptly. I am very satisfied with his conduct, and I would definitely recommend Secure Data Recovery to anyone who experiences major data loss. It's expensive, but lost data can be priceless.

I work as an educator in Texas, and in the last week of school my hard drive failed. In it was a plethora of documents, files and projects I had planned to save on my cloud and external hard drive at home. However, Murphy's Law came into play. After our school technology professional said the files were corrupted and to give up, I called Secure Data and they were able to recover all of my files. Chris and the rest of the crew did an amazing job of restoring my files (in their original format) and my faith in the power humanity defying the odds. Well done guys!

My Sick-to-Stomach is Gone! Every day for six months I was physically ill to my stomach. My external hard drive containing 10 years' of family photos failed and I did not have them stored elsewhere. (Yes, just many others, I had been planning to upload them to the cloud or copy to another drive, but who has time?) I researched companies online, after I decided the company Apple referred me to was out of my reach financially. I looked for a reliable and affordable company with personable staff. After reading a few authentic reviews about a helpful guy named Chris with Secure Data Recovery, I reached out. Chris answered all my questions, made be feel comfortable about turning over my broken, yet hopefully retrievable hard drive. I was not even aware they had a drop office in my city. Over the period of a week to 10 days Chris and I interacted by phone 2 times, and by email at least twice. At each step of the process. I felt confident because 1) he answered his phone, 2) he answered all my questions, 3) if he couldn't help me, he immediately had someone else assist me. Secure Data gave me the kind of service I expect and I was elated to receive all my files returned, in folders, and in perfect order and full resolution. No one likes to pay to have their files retrieved, but when you consider the annual cost for a online cloud for 10 years, I consider I'm simply paying for that. Secure Data is a large company with many offices, but Chris made me feel I was working just with him and that my problem was important. Thank you for the excellent service. Keep it up!

Fantastic job !! I was sceptical that any data could be recovered after talking to Best Buy. Chris McMacken and Secure Data Recovery were not only able to retrieve all of my files but had great customer service and professionalism. I would recommend this company to anyone.

A few weeks back a close friend accidentally dropped an external drive to the floor. It broke. He called me because he has no technical expertise. When I arrived not only the drive would fail to open its contents on Windows, but I thought I heard a faint clicking inside. I turned the drive off and didn't want to plug it again to avoid more damage. I was disheartened. This drive contained very important files and there was no copy of them. So I take the drive home and make no promises. I, then, start shopping for data recovery services. I find the manufacturer of the drive offers data recovery services, but I notice they don't have very good reviews. I search some more and I find Secure Data Recovery. Solid five stars, certified by many manufacturers, own clean room, confidentiality agreements in place, highly recommended. Still a bit skeptical, I started my case on their web site. It was really easy and straightforward. I did not think more of it and I thought I would later decide what my next move would be when I got a call from these guys. It was Chris. Chris explained the process to me, what they would do to the drive, how would they diagnose the problem and what the next steps would be. Then he gave me a label to overnight my drive the them for evaluation, free of charge. At this point I was getting comfortable by the quality of service I was getting. I was not even a customer yet and here I have Chris calling, offering an overnight label and offering all kinds of explanations. So I eased my anxiety and sent the drive over. They got it next day and started working on it. In two business days they had good news: Data was partially recoverable and they had a quote. Before I agreed to the price I was given a chance to explore what data was recoverable and what was lost due to disk damage. My friend was lucky; it was only ~25GB out of ~500GB that was unrecoverable. In a few calls and emails we agreed to the price and the recovery work started. About ten days later the data was recovered and a brand new drive sent my way. I can't express enough how happy my friend was to see his data recovered. All the important information was there. His life work, no less. So I am taking the opportunity to thank all the people involved in my project, who I did not see but certainly worked hard and well. Most importantly, I want to thank Chris for his excellent customer service and attention. The level of communication and commitment to this project really helped easing the worries I initially had. He was there on every step paying attention and communicating. The services are top notch, and the customer service is not a bit less. I would definitively recommend this company.

Secure Data Recovery Services were able to successfully recover thousands of critical files from a 1 terabyte SATA hard disk drive that suffered severe platter damage. The company representative Chris McMacken was very helpful, and the emergency service was quickly and professionally performed, with recovery taking less time than expected. I recommend Secure Data Recovery to anyone who needs their critical data recovered quickly at an acceptable price.

Rob and SDR team was able to get all my information back from a bad circuit board from a HP SimpleSave 1TB External Hard Drive. Great job. Thanks.

Chris McMacken was extraordinarily helpful. He kept in regular contact throughout the recovery process and explained every step in detail. I would recommend him and SDR without reservation for both quality of service and a very positive customer experience.

Chris McMacken helped us when we were in a bind. Our data died and we needed it back asap. He was speedy, friendly, knowledgeable, and assisted us in recovering our data very quickly(and at a great price). Thanks Chris and SDR. I've used you twice now and each time the experience has been great. Keep up the good work.

After my HDD containing 1.5+ TB worth of processed photography files failed, a quick search turned up Secure Data Recovery as a highly recommended recovery service. I was skeptical at first and assumed I would not be able to afford the services after the free diagnosis. I was pleased to be incorrect! My account representative, Chris McMacken, was highly responsive kept me apprised of the process. He even worked with me on the services I could afford. Since I did not pay for any expedited services, the entire process for my recovery took approximately 1 month from the date my failed HDD was received, including the time to it took to approve the invoices and ship a hard drive to them for the recovered files. I did have the option to buy a hard drive as part of my recovery to expedite the process, but I already have plenty of drives and was able to ship one to transfer the recovered files. All of my files were able to be recovered, and I am an extremely satisfied customer. Thanks Chris and Secure Data Recovery! I’m a hard customer to exceed expectations with, and Secure Data Recovery certainly did that. While data recovery is not cheap (due to the nature of the hardware and the clean environments needed), Secure Data Recovery was a great choice and will be used if needed in the future.

Chris McMacken was the most responsive representative I have dealt with over the phone. Chris Knew Secure Data's service capabilities and reassured me that my data would be recovered from my defective drive. Well done, Chris

My external (work) flash drive died. Chris was very helpful in giving me the particulars and listening to what was needed. I was hoping to get the most critical file but got everything recovered! It was very helpful to get the updates and the options for the situation. I would have no problem recommending SDR.

All of my data was recovered in a timely manner, and most importantly for me, at a reasonable price. Although my job was extremely small in comparison to other clients, I was treated no differently. My service rep Chris M. kept me informed the entire time and made the process simple and stress free. I knew exactly what I was getting before payment and am extremely satisfied with the end result. Hopefully I'll never have to use them again, but if I do, I'll be a repeat customer. Thank you!!!

Chris was the best! He responded so quickly and answered all my questions. He understood how important it was to me to recover my precious data, which was my family photos and home movies. I am so appreciative to Chris for all his help and quick, attentive, and kind service.

I had an external hard drive crash with over 250GB of photos from recent years. There were a few recent photo shoots on their that weren't anywhere else, so obviously I was freaking out. I sent my drive to a local place and they couldn't recover it. Then, I sent it into Gilware and they were confident they would be able to do it, but after 10 days, they could not. I then sent it to Secure Data Recovery. Chris McMacken was extremely helpful and reassuring. He was professional and empathetic to my situation. My entire drive was eventually recovered after they determined it experienced severe platter damage. It was practically a technological miracle. Unfortunately, the entire process took 37 days. Obviously this isn't normal for every case, but I felt I should have received more communication during that period. I would only get updates if I called in to ask. I would request a progress update their their portal on their site and even emailed once for an update, but didn't receive any word unless I would call in. It was kind of a bummer since I was so anxious and scared during that time period. However, the times I did have personal communication, it was thorough and professional. (I also didn't get a choice of the type/size of drive my data would be returned on. You could choose between multiple sizes, but not until AFTER they had already put everything on the most expensive drive to return to you. If you wanted to change drive sizes, it required additional time for them to re-transfer them to the new selected drive. I believe this should be something you choose BEFORE they even do work on your drive.) This is an extremely expensive service, but obviously worth it if you have important data lost that you desperately need back. If you REALLY want it, I guess you'll pay out to get it. All in all, great work!

It would have taken a lot of time to recover the data that I lost. Secure Data Recovery quickly restored that data and followed through. Chris was great and very helpful.