Hastings Hawkesbay. Service was so bad! I bought a brand new device from them lasted a day took it back to them asked for a replacement and they said they have to send it away to get checked before they can replace it. I never had this problem before at other vape shops they replace it the same day so why cant they do the same? Staff was so rude and unprofessional.

Shosha Palmerston North-Went in TWICE to purchase coils for my vape (Even showed them a photo of the coils I needed online as well as the vape I needed the coils for) BOTH TIMES they gave me the wrong coils and I wasn't allowed to open the box to make sure they fit or were the right ones so I have wasted $50 on coils that I will no longer use I'm fuming and Shosha is the only vape store that sells my coils so get it right next time or Imma sue you for false advertising and stealing my money

Rip offs, Whangarei Shosha. Done a click n collect a gift. Collecter picked up item, Followed instructions to charge vape. Didn't work after the 3 hours instructed to charge. Took it back to shop, before work was told be ready later that day. Arrived 8 hours Lata to pickup, wasn't ready nothing had been Checked. Was told to come back the next day. She refused. Demanded another 1. She was given another vape. The store person took the packaging off the new vape took the vape out and gave it to her. She relayed this to me . Also told me there was no packing on the 1st one She had recieved aswell. I contacted shoosha explained they sold an unsealed product the 1st time. Anyone could have tampered with it before she collected it. They checked cameras accepted the pa kaging had been removed by stores person. So that's 2 products that packaging had been removed. This was a $100 purchase. They have not re contacted me to discuss any further . They are dodgy

Absolutely pissed. Purchased a vape, had an issue, replaced with new vape. Now won't charge not even 2 weeks in. Now the Henderson manager won't accept a refund to go towards a different and better brand of vape. I feel used by this company. They've sold a faulty and crappy vape therefore they need to either refund the full amount or credit towards a new vape. I've always been a customer but no more.

Westgate would have to be the worst shop,have traveled through out the north island,management at other shops are aware but nobody will do anything

Wailua park on the Northshore. Rip off artists. Had a faulty vape (brand new) Returned it got. Had to do the 3 to 5 day wait. By day 3 they hadn't sent it out. They replaced it and the replacement was just as bad. Now they are saying they won't do a refund or replacement. And not the first crappy experiencethere too, but definitelythe last. Wow you guys really suck.. Would give a minus star rating if possible. STAY AWAY IF YOU DONT WANT TO BE RIPPED OFF.

Shopped at the invercargill store tonight and purchased a vape got home 5 mins later to find I had purchased the wrong one so went straight back to the store tried to exchange it for a more expensive model but was told no refunds at all even though only purchased 15mins before and unopened product Staff were rude and just kept pointing out the refund sign that you needed to be at least 6 foot talk to be able to read as it’s flat on the counter Will not shop there ever again !!

I have both online and gone into their Wellington Lampton Quay branch. Always good, knowledgeable and online always fast. Products have always been great. Been using them now for well over a year.

Worst shop with poor staff

I brought a vape and it’s lasted me less than half a day, now its lying deep in the Marlborough sounds because it’s dead. Thanks alot shosha, you did me dirty this time. But not again, I’m done!!!! Thanks a lot. Don’t buy from here unless you want an overprice stick that sucks very little Smokey’s, not worth the trip, think again brothers…

Delivery times are long, not fast like they state. Also, why does stock not get sent from closest store??

Plastic pollution! The bottle of juice I purchased online had NO HOLE to squirt the juice out of. They're sourcing the cheapest product they can and it just creates plastic waste. The vape juice tastes like petrol too. I went to the store to replace the no hole bottle, and discovered that the replacement one once opened was a GLASS EYEDROPPER type so wouldn't refill my device which I had shown them..! Lazy service and just wasteful.

There is no option for negative star. poorest service after 2018 at their oldest branch .. there is one pumpkin(Kaadu) type person sitting on the shop and he didnt listened. I am going to shosha since 2012, wellington people were so nice . even wait warranyt products they made ur fault.. online vape service is more better. plz dont use shosha

Great store with fast shipping, up until the point something goes wrong. I was sent the wrong product, and they claim they called me and I approved the change (the one and only call from them was missed). They are refusing to cover the shipping cost to send back the products they wrongfully sent to me

I am from Melbourne, Australia. This customer service is absolutely best of the best !! The process is so smooth and at one stage I thought I got scammed. You deserve more than 5 stars. Much more !!

Outstanding service from both Upper Hutt and Lower Hutt store. not one issue. been many times and more happy each time!!

staff in paeroa shop act like they are doing you a favour and you should be greatful they even got up this morning. twice now have been left standing outside the shop waiting for staff to actually decide to open doors and srve customers. completely unproffessional approach to service

I was recommended the company's own product by staff / management, Wow, this stuff has a petroleum aftertaste and made me feel physically unwell. Whoever created this product didn't give a hoot for the customer. These people want your money, not your customer satisfaction. When I went back and said I was concerned how bad this product was the manager and staff treated me like I was actually stupid and tried to tempt me to buy more of their stock! I said I would never go back. Quit while you are ahead. Breathe fresh air. Avoid trash consumerism. Live well, be happy to yourselves and one another!

a bunch 0ff rip offs..took my vape to the invercargill store as it stopped working after 3 days to be told it was my fault..purchased new peices it supposidly needed and still wont work....dont purchase from this company ever unless you want to be ripped off!!!!

Awful service, I ordered online but the vape didn’t work, fair enough I know that can happen but I had to jump thru hoops to get it replaced. Multiple emails I had to send video then I had to go to a local store go thru the whole thing again no immediate replacement from the shop but had to wait again, finally they got the ok to replace it but it wasn’t available so I waited again finally when it was available they wouldn’t send it out I had to go in & pick it up even thou I had covered delivery online. No apologies & unfriendly shop staff means I will not be shopping here again.