I ordered 4 vape kits, extra coils & replacement glass bubble tubes yesterday morning. I live in Sydney Australia. All my products arrived from Auckland New Zealand this morning, via DHL Express Worldwide courier. One day! You cant get better than that. Amazingly quick!! A definite ⭐️⭐️⭐️⭐️⭐️. Plus an extra ⭐️ for being so surprised. Everything was in perfect condition Thank you Shosha NZ & DHL. What a great team up.

Hi ordered yesterday a container for my device, as it was broken. It was delivered the next day. Absolutely amazing service.

Very poor after sales service! Go else where.

BIG mess around, avoid this company at all costs. Awful customer service, tbh sounds like your talking to a zombie over the phone. tldr; When you order your item online because it's not in stock anywhere in lower North island, return it because it's the wrong item, told the correct one will be sent within a couple days, never receive the item promised, question what's happening, *the courier damaged the last item in the country of that stock*, told to pick up the previously returned item, not in stock either. Then after all that, a partial refund. Store guys are friendly, at least from what I've experienced but not helpful at all. Ordered a Kiwi Jet Flame 692 ~2 weeks ago, was a gift for someone. Recived within two days. I was given the 691 ($50 plastic) instead of the 692 ($55 metal) which I actually ordered. I specifically ordered the 692 due to the look & feel of a metal lighter rather than plastic. Received the plastic 691 model and returned to nearest store. Turns out it was a 691 inside a 692 box, eventhough both lighters look completely different. Returned it the day I received it, was assured the correct one will arrive within a couple days to my door. A week has now past since I returned it, no parcel, nothing. I then called their online store, asked what's happening with my order. Odd thing is my item was completely removed from the website, feel free to check 'Kiwi Jet Flame Lighter 692'. I was told the package has been processing for a *week*. They said they'll call later and send another one. About 3 hours later, I sh!t you not the guy said the following: "I'm sorry for the long wait ...etc... But it turns out the lighter was damaged during transport by the couier and we don't have any 692 lighters in stock anywhere in the country due to the coronavirus outbreak in China, is there any chance you could come pick up the 691 lighter you returned last week? We will transfer you the remaining $5" I said thats fine, it was obvious there was none in stock through out the country. Don't know why he bothered blaming it on the courier 🤷 Item has still been removed from their website. I then proceeded to call my nearest shosha shop, turns out they don't have the lighter I returned and it's all a big fu!k around. There are also no 691 lighters available in the country either. Received partial refund. DO NOT ORDER FROM THESE GUYS!!!

Last time I will ever purchase from Shosha again. My husband and I have spent well over $100 every fortnight for the past 6 months on products from their Henderson store and decided to purchase online for the first time as we were on holiday. We chose Saturday delivery and paid the extra fees for this service only to find out from Courier Post that it was sent as a normal overnight package which means we will only receive it on Monday. Service is horrible!

Very good customer service, lovely people, couldnt be a better place to buy your vape necessity.

Great place to grab the vape and shisha flavours,accessories and other smoking accessories!

Love the store! Huge range..always have what I need and the staff are really friendly :)

Went into shosha Hamilton today to buy a smok rpm 40 on laybuy. I first looked up on there website if they accept laybuy and they do. I got in the store and they said they don't do laybuy in store. I live about 40 mins from this shop so this was a very big inconvenience to me I drove 40 mins for literally nothing...

Every morning I go to Shoosa Newmarket before work the guy is never there at 9am I should think that the apparent manager should be there on time! Very annoying seeing as I walk all the way here and have sat for up to half an hour waiting! The girls there are fantastic and give wonderful service always open on time! I think that Shoosa needs to realvauate its Management.

Good deals on latest products. Good experience with Shosha and got my new Vape. So Happy that now am smokfree since 2018. Thanks Shosha 👍🏼👍🏼

Big selection of Vape and accessories. Never seen that range in any other store. Special pricing on products that we can’t find anywhere in NZ.

Sosha replaced my faulty vape after telling me to come back next week for five weeks on the fifth week I stood in store and demanded a solution an hour after closing they offered me a refund but wanted to take cost of coil! I declined. Stood my ground and they gave me a new vape. Sosha Napier knows nothing about customer service. My new vape is also faulty so here I go again. Wish me luck.

No doubt in that Shosha NZ have massive range of products and improving day by day service and products are awesome . I go through many websites but can’t find all latest products except them. 💨 💨

Shosha Lower Hutt is the worst sosha shop I’ve ever been to bunch of rip of penises.......they are so rude and the Indian manager tries to control the woman customers but as soon as you take a male in with you he backs down the worst experience I’ve ever had at a Sosha store....they never answer there phones either

i purchased a vapor online 1 week ago took it into shoshe lower hutt store as it was leaking and spitting out juice it even burnt my lip they said your using the wrong liquid lol told me it needs thick liquid this was never stated on their website they are rude told me its not leaking when I have 3 witness who saw it do this on several occasions I asked to swap it or get a refund they said no pick it up I have just wasted 40 dollars on nothing its a week old and it should be stated clearly on their website if certain liquid is to be used I will never shop there again and im not picking it up its rubbish im off to consumer any other shops do an exchange never go there the manager is even a rude person very unhappy

Their products seem to be ok. The staff are the most difficult part. I would describe them as generally brain dead and painful to deal with. That has been my experience.

Ordering online is a total gamble. They sent me random wrap flavours instead of the ones I ordered (what the hell is "red alert" anyway?) And the vape glass I received was not what I ordered. It was a cheaper replacement for a completely different tank. Their physical stores can be hit and miss but their online store is just a sick joke Edit: I just checked the coils I can't use (because no glass) and I just noticed they are single barrel... not the quad barrel advertised in the description. They are pretty much flogging off low tier goods while advertising a higher end product.

Dont waste you money in these stores. They also dont comply with the consumer guarantees act. When they offer you a refund they will only give you store credit. I believe this is illegal. Go to a better store like VAPO or NZ VAPOR at least they look after there customers

Great prices and a great variety of products! I live in the Hawkes-Bay region so i mainly shop between the Napier and Taradale stores, which always have great customer service, the two girls that work in the stores are always so helpful to my partner and i and are always honest about products. Very happy with the two kits we were sold and after my partners vape stopped charging, they immediately replaced it and helped us out. Will definitely stay a loyal customer with shosha!