It was only a small order of a strip light bulb, but never the less it was still an order. It didn't arrive and on trying to see where it was, it's been farcical. Had one response from a chap called Damien Riney, ( chief executive officer supposably) to get back to me asap. Nothing. So far there's been no answer to my emails requesting a refund or anything else. Very poor.

SCAMMERS. BEWARE! Sparks Warehouse has over £500 of my money for goods that were returned to them (signed for) on 2nd December and are now not responding to me. I am in the process of getting my money back via the credit card company. From start to finish the experience has been farcical. Placed an order on 16th October for items from two separate ranges. Only part of the order turned up, no communication about the missing elements. Emailed Sparks Warehouse to ask where the items were and was told I'd receive them early November. They still didn't turn up. Called Sparks Warehouse to chase the delivery again, and was told the goods were delayed "in the Far East". On 19th November when the goods still weren't in the country, I requested to cancel my order and return the partial delivery I'd received (I wanted to check the colour match across the two different ranges so I couldn't fit the items I'd received without having seen the missing ones). I received an email telling me the address to send the items to. I sent the items at my own considerable cost (I think it was around £25) and they were signed for by Sparks Warehouse on 2nd December. I heard nothing about the return so I emailed to chase on 12th December and was told that returns take 21-28 days! An absolute cheek after all the incompetence so far. And that I'd receive a confirmation when they got round to it. Surprise surprise, the confirmation never came. At some point during this time, they refunded a small part of the amount owed (around 1/6th of the outstanding sum). Very strange. On 4th February I emailed yet again to ask what was going on and received a brief email back from Gareth Evans to say he would follow up with accounts and that's the last I've heard from them. I emailed again on 11th February to chase the money one final time but haven't received a response. I'm now having to go through my card provider to claw back my money from these con artists. I don't believe it's a genuine mistake. If it was, they wouldn't be ignoring me.

Placed the order on a Saturday 4th Jan and the site said it would arrive by Wednesday 8th. The order tracking on their site was never updated, so when Wednesday came round I wrote to ask how long it would take. No reply. Eventually they sent a message on the 14th to say that it had been posted and would be delivered in a maximum of 3 days. I waited until the 20th before writing again. No reply. Finally Royal Mail made the delivery on the 22nd and the tracking information associated with the delivery says it was posted on the 20th. I wish I'd read the other reviews on trustpilot first.

They were very good at keeping in touch with me by email about when my product was arriving and although it took some time I was ok with that.

Purchased a Solar Chargers Controller at a fantastic price on a Monday evening & paid with PayPal. Tuesday morning I received a message from these scammers telling me that I have cancelled the order. I did not cancel this. So pleased I paid with PayPal as my refund is now being processed, but I still have the usual wait for my money. Total waste of time, these guys are obviously selling items they do not have in stock.

Only half of order received. No communication, no response to emails, not answering phone calls, and no response from 'live chat'! Wish I'd seen these reviews prior to ordering. Will be pursuing refund.

Love the product, though delivery was delayed and had go be chased up

Good service

Rapid response. I was very impressed by the quick response to my order.It was placed late in the day. DELIVERED NEXT DAY. Well done.

After checking with many other suppliers, I decided to order from Sparks Warehouse as they actually showed the part I required was IN STOCK. Over 10 days of waiting and the item hasn't been delivered. When I contacted them they stated they were waiting for a delivery from their supplier. In short, the part was not in stock at all. I wouldn't recommend them, wasted my time and didn't even have the common courtesy to let me know the status of my order until I complained.

We've still not received our order after 12 days, and we've only just got tracking information after chasing up the item twice. Email was not answered, live chat - nobody was there.

AVOID THIS COMPANY BY ALL COST! I wish i had read the reviews before hand, where shall i start? ordered over £550 worth of products on my company credit card in October 2024, goods were never received, contacted them on numerous occasions and was fobbed off, currently going through a dispute with Barclays, what's ironic is as soon as i mentioned i'll be leaving a review on trust pilot today, fake reviews start popping up, please please be aware of this company, check the times and dates of the reviews.

Ordered light bulbs for a 5 day delivery. 6 weeks later I had not received the product. I asked for a refund, the person on the phone was very nice and said it would be made instantly. I didn't receive a refund. I contacted my credit card company and they refunded me instantly instead.

Fast service good quality & price

Great product at a great cost saving, I have used Sprks Warehouse for years with no issues at all.

No correspondence with out of stock item. After eight week i enquired only to be told item no longer available. Agreed for a replacement as long as it was “tall and slim” What turned up was a big fat round one. Not answered two follow up emails

The delivery was delayed by months and without any notice. Delivery was chased up and promised "soon" on multiple occasions. Not good for supposedly in stock items.

Possibly the worst experience ever. Placed an order, chased it up as no contact for 2 weeks, turns out they never had the items in stock, Gareth Evans reply entirely condescending and dismissive. AVOID AT ALL COST.

Great customer service. Had a bulb delivered which failed after just a few weeks. Contacted Sparks who quickly despatched a replacement without qubbling.

One unit was defective but was replaced immediately upon me making the seller aware and its replacement arrived very quickly. Overall a very sterling service.